Kalpataru's Hospitality & Facility Management Services is an ISO 9001-2008 certified company that has been providing property and facility management services for 26 years. It aims to exceed customer expectations and provide services to international standards. The company provides a wide range of services including housekeeping, gardening, pest control, guest house management, and more. It has a well-defined management structure and trains its employees to ensure quality service.

1. Kalpataru’s Hospitality & Facility Management Services (p) Ltd. “ YOUR IMAGE IS OUR BUSINESS”

2. ABOUT THE COMPANY We Kalpataru’s Hospitality & Facility Management Services Pvt Ltd Founded On 1 st May 1983, are among very few companies in India who posses. 26 Years Experience. An ISO-9001-2008 Certification Company Specially for Providing Property & Facility Management Services like Gardening, Mechanized House keeping, Guest House Management , Pest Control & other Related Services. Member Of ISSA. Caring of More than 150 acres for Gardening & 15 million sq.ft. area on daily basis for Housekeeping .

3. MISSION “ Our Mission is to provide the best Services by exceeding customer expectation”. “ Your Image is Our Business”.

4. VISION Our Vision is to provide best services at par with the International Standards. We strive towards greater improvement and quality services for our esteemed clients. We strive to achieve greater heights in our field.

6. Kalpataru’s Hospitality & Facility Management Services Pvt.Ltd ORGANIZATION CHART Managing Director R.M.Hegde Director(Admin) Vice President Mktg. Hr & customer care Vice president Operations Vice President Admin. Vice President Legal& Company Matter Vice president Finance& Accounts Vice president Quality Assurance & Audit Managers Managers Managers Managers Managers Legal Managers Materials Stores Office Admin/ Customer Mgmt. Sr.Executive Asst.Managers HK,PC,GR,FM Site audit Team Asst.Managers Company Executive Asst. Managers Executives & Staff Unit Managers HK,PC,GR,FM Training Managers & Team staff Accounts Staff Admin staff Site Supervisor HK,PC,GR,FM Asst. Managers & Staff Shift Supervisors HK,PC,GR,FM Team leaders HK,PC,GR,FM Staff HK,PCl,GR FM HK- House Keeping Services. PC- Pest Control Services. GR- Gardening Services. FM- Facility Management Services.

7. HOUSE KEEPING TRAINING Our employees before the specific job are given training as per the Clients requirements which includes : First aids Grooming Etiquettes Mannerism Technical knowledge Use of cleaning agent Use of machinery Site familiarization Do’s and don’t Reporting pattern Check list compliance

8. Mechanized House Keeping Services

9. GARDEN DEVELOPMENT AND MAINTENANCE SERVICES A. Gardening :- • Silk Grass Lawn. • English Grass Lawn. • Rock Gardening. • Flower Beds. • Landscaping. • Horticulture

10. B . Maintenance of Garden/Trees :- • Beautify your areas with least budget. • Expert Gardeners with more than 15 years of experience. • New ideas and designs.

11. AVIATION SERVICES Cabin Cleaning Cabin Dressing

12. GUEST HOUSE MANAGEMENT We provide following services House keeping Catering Loundry Other services

13. PEST CONTROL SERVICES We are trained in the most up-to-date pest management procedures. Our Pest Control treatments are Technologically advanced, Environmentally friendly, Convenient, Affordable, Safe for human beings, Guaranteed effective.

14. PEST CONTROL SERVICES General Disinfestations. Termite (white ant) Control. Rat/Rodent Control. Pre-construction Anti-termite (white ant) Treatment. Post-construction Anti-termite (white ant) Treatment. Garden Pest treatment. Mosquito Control. Weed Control. Carpet Beetle Treatment. Flea & Ticks Treatment. Gel and Herbal Treatment Fogging Treatment

15. OTHER SERVICES Facade Cleaning Management Fire Fighting Management Mail Management Event Management Mall Management Security Management Contract Staff Management Road Cleaning Toilet Cleaning

16. We Provide Following Material :- Cleaning Material:- Sanitary cubes, Naphthalene Balls, Cleaning Chemical etc. will be supplied by us if quotation with material. We shall be using cleaning material of Hindustan Johnson Diversy Or Equivalent.

17. Soft Tools:- Floor Duster, Table Duster, Soft Brooms, Hard Brooms, Mops, Wipers etc. Toiletries:- Toilet Paper + Toilet Liquid Soap for hand wash Of Standard Company.

18. STATUTORY COMPLIANCES Statutory Compliances Details as required P.F. - MH /94337 ESIC – 35 – 01685-101 Shop and Establishment Act Registration No.- KE-II/07649 Services tax– ST/MUM/DIV-III /CLG/103/06/MRA/ 1100/07 Labour license –DYCL/CLA/R/Lic no.19/DESK-23 Vat – 27260522926V CST – 27260522926C Professional Tax No.:PT/R/1/29/26416

19. SITE AUDIT/ CUSTOMER FEED BACK Surprise Audits by Audit team - Audits following Grooming Day activities Machinery usage Material usage Record checking Feed back

20. BACKUP SYSTEM Man power Material Machinery Tools & Equipments

21. Why Kalpatarus ISO 9001-2008 Certified Company with reasonable rates - Superior Quality . 24 X 7 Services. Mechanized House keeping ,Car Parking & toilet cleaning services . Maximum utilization of Machinery & minimization of Labour On site training for basic safety precaution as per site requirement. No Liability of the Employer for the Staff Employed . Qualified Staff like Entomologist / Horticulturists on our roll. Special training from PCO University of USA.

22. All Statutory requirement complied . International Standard Machinery - Equipments & Material to be used for Services offered . Monthly On site and Off site training by Sr. Management Staff. Independent P F & ESIC., Labor License Holders Special Night Shift, Weekly / Monthly Cleaning for Hotels / Factory any Premises . Staff Rotations if required or placement . Member of ISSA,PLCAA, NPMA (USA), IPCA, & State & Central Government Approved Contractors . Can take up job at very short notice . Staff supply as per Specific requirement of the Client. Indian & Continental chef service available.

23. BRIEF DETAIL ABOUT PROJECT: THE ENTIRE PROJECT WILL BE UNDER GUIDANCE OF OUR MANAGING DIRECTOR MR R.M.HEGDE WHO HAS EXPERINCE OF 26 YEARS IN THE FIELD HAVE UNDERGONE TRAINING IN INDIA & USA .

24. MANAGING DIRECTOR WITH DIRECTOR

25. WITH SUERPVISION OF OUR Sr. VICE PRESIDENT MR. HARISH THAKKAR (MBA) WHO HAVE AQUIRED VAST EXPERINCE IN INDIA - USA & UK FOR MANAGEMENT . OUR TEAM INCLUDES VICE PRESIDENT OPERTAION MR. SHEKAR WHO IS AN ENGINEER , AND WILL BE INCHARGE FOR TECHNICAL SIDE . FACILITY MANAGER: QUALIFIED & EXPERINCED PERSONNEL HAVING EXPERINCE IN INDIA & ABROAD

26. FRONT DESK EXECUTIVE: PLEASING PERSONALITY WITH MINIMUM 2 YEARS EXPERINECE IN REPUTED ORGANIZATION. GRADUATE & WELL CONVERSANT IN ENGLISH - MARATHI & HINDI. BMS ENGINEER & SUPERVISOR: QUALIFIED & MINIMUM 2 YEARS EXPERINCE IN SIMILAR FIELD. ELECTRICIAN - A/C OPERATOR - PLUMBER - CARPENTER: LICENSED PERSONNELS - TRAINING FROM I.T.I. OFFICE BOY - MAIL ROM ATTENDANT - HOUSE KEEPING SUPERVISOR : MINIMUM HSC - MINIMU 2 YEARS EXPERINCE.. HOUSE KEEPING BOY - CHAMBER MAID: MINIMUM HSC PASSED - CAN READ & WRITE ENGLISH. PANTRY BOY WITH CATERING BACK GROUND MINIMUM HSC PASSED - CAN READ & WRITE ENGLISH. GARDENER: 1-2 YEARS EXPERINCE IN SIMILAR FIELD WITH SUPERVISION OF QUALIFIED HORTICULTURIST. PEST CONTROL: 1-2 YEARS EXPERINCE IN SIMILAR FIELD WITH SUPERVISION OF QUALIFIED ENTOMOLOGIST.

27. We shall provide on site training for following points to our Facility Staff :- Apart from above we also provide training in:- Proper usage of water in gardens & potted plants. Prevention of Mosquito breeding due to excess water stagnation. Look out for garden part & necessary application of insecticide. Be vigilant all the time during duty hours for unidentified baggage, strangers entering premises etc. Subject Precaution Prevention Office Interiors Check all Electrical Fittings & Fixtures, Cables. Inform Concerned Authority to rectification. Office Automation , Equipments Use, Proper Care of Equipment & Machinery While Cleaning. Take Necessary Instruction Before Job. Usage of Cleaning Agents Use Biodegradable Agents of Reputed firms only. Specific Cleaning Agents for Specific Work. Uses of Water No Wastage, Check for all Tap & Other Leakages Training for proper usage & information to concerned Authority for Rectification Fire Fighting Equipments Check all Indicators of fire Extinguishers. Inform Concerned Authority for any defects. Pest Breading in the Premises Observe for type of Pest breeding & their location (like Rat, Termites etc) Arrange for Pest Control Treatment. Incase Emergencies like Fire, Earth-Quack etc Look Out for safe & Nearest Exit & help office staff for safe exist Necessary Training is provided to all our staff for such emergencies.

33. OUR CHECK LIST AS PER ISO 9001-2008 STANDARD

39. COMMUNICATION ALL EXECUTIVES ARE EQUIPPED WITH CELL PHONES FOR BETTER COMMUNICATION AND EXECUTION OF THE WORK IN DEFINED WAY. OUR CENTRALIZED OFFICE HAVE MORE THAN 100 LAND LINE TELEPHONES FOR IMMIDIATE RESPONSE. 998787000 CELL PHONES HAVE 24 X 7 COMMUNICATION.

40. Thanking you Kalpataru’s Our Contact details : Regd office: 01, “Nirma Plaza” Makhwana Road, Marol Naka, Andheri [E], Mumbai-400059 {India} Help Line No. [24 X 7] +91-9987870000 Hello : +91 22 40574300 to 40574399 [100 lines], 28511234, 28514141, 28562020 Telefax : +91 22 28591483 HARISH THAKKAR VICE PRESIDENT. Cell No. +91 9833713390, 9987574303 E-mail : [email_address] / [email_address] Website : www.kalpatarus.com