Justin Lemrow is the Director of Continuous Improvement at Contact Solutions. In this role, he oversees delivering guaranteed business results to enterprise customers through continuous improvement initiatives. As a Six Sigma Black Belt, he uses more than a decade of process improvement experience in the telecommunications sector to quantify recommended solutions that increase revenue through better customer experience and operational savings through increased self-service.

1. Justin Lemrow
Director of Continuous Improvement, Contact Solutions
JUSTIN LEMROW is the Director of the Continuous Improvement (CI) Practice at Contact Solutions. In
this role, Justin oversees the delivery of guaranteed business results to enterprise customers. Blending
both business and technical experience, Justin has built an effective approach for matching and
evaluating solution improvements for executive business owners. Under his leadership, the CI Practice
quantifies recommended improvements to increase revenue (customer experience) and operational
savings (increasing self-service). A Six Sigma Black Belt who visits more than a dozen contact centers a
year, Justin has more than a decade of process improvement experience in the telecommunications
sector.