Lean Learning: Deliver Relevant Content When and Where It’s Needed


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Workforce demographics are rapidly changing through increased globalization and a growing number of younger, more mobile and field-based employees. In addition, organizations are under even greater pressure to be more efficient and cost conscious, all while demonstrating increasingly successful outcomes. As a result, learning methods must adapt and become leaner, with increased flexibility and accessibility to meet each individual’s unique work style and schedule. But how to manage and deploy this new type of learning can be challenging, particularly when complex business processes, multiple language requirements and shrinking budgets are involved. Attend this webinar to learn about new advances in learning related to electronic performance and mobility and how they are helping organizations succeed during this time of rapid change by:

Empowering employees with relevant training that fits their work style through role-based learning maps.
Enabling mobile and field-based employees with job-specific training at the point of need.
Facilitating multiple language requirements with tools that accelerate the translation process.
Measuring and demonstrating the success of learning through enhanced reporting capabilities.

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Lean Learning: Deliver Relevant Content When and Where It’s Needed

  1. 1. You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 499 094 743#. You will be on hold until the seminar begins. #CLOwebinar
  2. 2. #CLOwebinar Speakers: Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer SAP Education
  3. 3. • Q&A – Click on the Q&A icon on your floating toolbar on the top of your screen. – Type in your question in the space at the bottom. – Click on “Send.” #CLOwebinar
  4. 4.  Polling  Polling question will appear in the “Polling” panel.  Select your response and click on “Submit.” #CLOwebinar
  5. 5. 1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials. #CLOwebinar
  6. 6. #CLOwebinar Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer Sap Education
  7. 7. August 1, 2013 Lean Learning – Deliver Relevant Content When and Where It’s Needed
  8. 8. © 2013 SAP AG. All rights reserved. 8 SAP Education A quick introduction * Source: IDC MarketScape: Worldwide IT Education & Training 2012 Vendor Analysis 350,000 people certified 55,000+ people trained via eLearnings & eAcademies 400+ virtual, live, classroom titles In 9 languages 600+ courses available Training provided in 40 countries SAP EDUCATION Leader in Worldwide IT Training & Education* 300,000 individuals trained annually 2,200+ partner companies engaged in training & certification of their staff ~420 eLearning/eAcademy titles available 29,000+ trainings delivered to partner consultants Up to 440 events per week delivered via cloud infrastructure
  9. 9. © 2013 SAP AG. All rights reserved. 9 Market Disruptors Workforce Shift More with Less Emerging Technologies The Learning Revolution
  10. 10. © 2013 SAP AG. All rights reserved. 10 Poll #1: By the year 2020, what % of the workforce will be made up of Millennials?  15%  27%  50%  68%
  11. 11. © 2013 SAP AG. All rights reserved. 11 Workforce Shift By 2020, up to 50% of the workforce will be Millennials 77 million Boomers are exiting the workforce What is the customer’s knowledge transfer plan?
  12. 12. © 2013 SAP AG. All rights reserved. 12 Doing More With Less A New Normal Scaling back budgets while delivering excellence.
  13. 13. © 2013 SAP AG. All rights reserved. 13 Emerging Technologies
  14. 14. © 2013 SAP AG. All rights reserved. 14 Big Data
  15. 15. © 2013 SAP AG. All rights reserved. 15 Social IS NOT a Trend Source: Cisco 2011 VNI In 2012, 36 Billion Apps Downloaded 2017 Projection: 136 Billion Apps Source: ABI Research Social Collaboration PEOPLE INFORMATION 78 Hours New Video Content Uploaded Every Minute
  16. 16. © 2013 SAP AG. All rights reserved. 16 What is Social Learning? Social Learning is the formal or informal process of learning from and with people unconstrained by geographic location.
  17. 17. © 2013 SAP AG. All rights reserved. 17 Poll #2: How would you describe your organization’s adoption of mobile technology for business applications?  We have a mobile culture – the organization expects everyone to be enabled with mobile technology and use it for their work processes.  Some areas of the business leverage mobile technology.  Only the leadership team uses mobile technology. Everyone else is on a PC.  We have not adopted mobile technology.
  18. 18. © 2013 SAP AG. All rights reserved. 18 Emergence of Mobile Learning Deliver trainings to all relevant mobile platforms combined market share of iOS and Android smartphones**** ¾ of device activations in enterprises go to iOS ***** of new devices in enterprise environment are not Android or iOS***** Take the knowledge where ever you go The future of corporate learning In 2015 the global mobile workforce will rise to****** 91% 0,3% 1.300.000.000 64% of mobile workers are carrying a tablet ******* 76% of all companies are supporting BYOD ******** Until 2015 the mobile learning market in the United States alone will increase to * $8 billion employees would prefer a job with less pay but more flexibility in regards to mobility ** 2 out of 3 of the global workforce in 2030 will consist of millennials – tech-savvy, digital natives that have special expectations *** 75%
  19. 19. © 2013 SAP AG. All rights reserved. 19 The Next Gen of Workforce Enablement 360°  Learning & Training  Performance  Creation
  20. 20. SAP Workforce Performance Builder Enabling Lean Learning
  21. 21. © 2013 SAP AG. All rights reserved. 21 SAP Workforce Performance Builder…  Recording, editing, and distributing context-sensitive help  Creating and distributing software simulations  Managing content development projects  Creating rapid e-Learning & non-IT content  Creating process documentation, test scripts & more ► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum; publish instantly after recording ► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share knowledge with others instantly to reduce overall support & Help Desk costs ► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort ► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs automatic Re-Recording functionalities; no “guided re-record” ► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your workforce by supporting them in-process and in-context and ease Change Management, Compliance Management, Content Delivery and much more... …our state-of-the-art solution for: What makes WPB the better solution ?* Implementation Rollout Support ► True Single-Source approach ► Automatic content localization & updates ► Covering the entire application lifecycle Effort required for curricula development Time needed for classroom training Time needed for error handling Effort required for end-user adoption Standard questions for help desk Effort required for international, multi-lingual roll-out projects Time needed for the creation of documentation Effort required for the development of test cases & UAT Costs involved in delta training Without WPB With WPB *Source: evaluation in datango clientbase (n=168; 2011) 0 20 40 60 80 100% Effort
  22. 22. © 2013 SAP AG. All rights reserved. 22 Why is Workforce Performance Builder that efficient? * * *
  23. 23. © 2013 SAP AG. All rights reserved. 23 Significantly Enhance User Knowledge Conserve & share expertise and speed up end-user adoption
  24. 24. © 2013 SAP AG. All rights reserved. 24 ► No other solution in the market offers: ► more output formats (stakeholder diversity) from one recording ► higher content accuracy & quality ► more localization capabilities ► faster and easier content production ► shorter time-to-productivity of the workforce High-Quality Mass Content Production Realize your Application ROI in the shortest possible time!*  Up to 80% less time spent on preparing documentation  Up to 30% less time spent on classroom training sessions  Up to 60% fewer standard inquiries at the helpdesk  Up to 40% less time spent on correcting errors  Up to 90% reduction in costs of delta trainings * Source: Analysis in datango clientbase (n = 168, 2011)
  25. 25. © 2013 SAP AG. All rights reserved. 25 What do all of these industries have in common?
  26. 26. © 2013 SAP AG. All rights reserved. 26 tThe majority of the workforce has no access to a PC tShift workers are not able to attend classroom trainings tTraining of temporary staff is expensive and ineffective tNo capabilities to conserve existing knowledge So how would you enable them?
  27. 27. © 2013 SAP AG. All rights reserved. 27 Mobile Learning & Training Your Knowledge Portal Security Advices How to change the driller First Aid lesson Anytime & Anywhere Workforce Enablement ► Access anytime, anywhere ► No workstation required ► Turn wasted moments into productive time ► Matches users learning preferences
  28. 28. © 2013 SAP AG. All rights reserved. 28 Mobile Content Creation Never been that easy! Create ON your mobile Create FOR your mobile IMG_004 IMG_003 IMG_002 IMG_001 ► No (app) installation or configuration required ► Cross-platform (iOS and Android) compatibility ► Involve the right people easily ► Access help content for guidance at the moment of need – independent of subject
  29. 29. © 2013 SAP AG. All rights reserved. 29 How it looks like in real life
  30. 30. © 2013 SAP AG. All rights reserved. 30 Mobile Performance Support Your Performance Portal Fill your timesheet step-by-step Respons. contact Real-Time Support ► Help and guidance in the moment of need ► Perfect suited for learning on-the-job and microlearning ► No workstation required How to fill the shelf step-by-step
  31. 31. © 2013 SAP AG. All rights reserved. 31 How it looks like in real life
  32. 32. Mobile Learning Solutions The Next Level Of Mobile Learning SAP Workforce Performance Builder Playback On Mobile Devices Mobile Performance Support – QR Codes Authoring For Mobile Applications Mobile Authoring Features Take the knowledge where ever you go Turn wasted moments into productive time Perfectly suited for on-the-job Performance Support Facilitate location based training and enablement BusinessImpact
  33. 33. © 2013 SAP AG. All rights reserved. 33 Why you should care? ► Establish enterprise-wide learning – reach each and every employee: even those without own workstations ► Create a connection between the physical and virtual world ► Deliver on-the-job guidance even outside the office ► Turn wasted moments into productive time ► Increase application adoption and end-user productivity, plus ROI for the entire IT landscape incl. your mobile apps ► Consume relevant content anywhere & anytime when needed/ provide real-time guidance and just-in-time microlearning ( ( ( ( “WPB supports the entire extended workforce by providing a fast and efficient creation of any kind of enablement materials, independent of subject – related to the physical and digital world, formal and informal training needs, in- and outside the office – unleashing the full knowledge and productivity of all employees.”
  34. 34. © 2013 SAP AG. All rights reserved. 34 Localize & Maintain Content – Key Figures & Rationale Localization is far more than just translation Additions and changes to existing materials The need to adapt content for each target location of multinational enterprises believe localization of content is either important or very important for achieving higher company revenues*** 74% 83languages are required to cover 80%of all people worldwide* 56% of content consumers say that the ability to obtain information in their own language is most important** 1. Translation of texts 2. Adapt graphics to target language 3. Modify content layout to fit translated texts (text length may vary from +50% to -50% depending on language) 4. Cultural aspects of visualization (e.g. color and imagery meanings are different) 5. Local differences in weights and measures 6. Writing conventions for dates, formatting of numbers, addresses, phone numbers 7. Other aspects subject to regulatory compliance 60% New content that is added to existing content per year leads to an annual content growth of up to **** 1out of 4pages of content needs to be updated per year**** Costs of ownership for content maintenance exceed initial creation costs - without WPB after: **** 5 Years
  35. 35. Improved Localization Of Content Rerecording Improvements Features Adapt your learning materials to your global needs quicker Allow a fine selection of relevant assets for translation to reduce costs Introducing on-click localization for Performance Support assets Updating and localizing contents almost twice as fast as ever before BusinessImpact Localize & Maintain Content Easier, Faster & More Flexible SAP Workforce Performance Builder
  36. 36. Evaluation and Sustainability Identify Knowledge Gaps With SAP Workforce Performance Builder
  37. 37. © 2013 SAP AG. All rights reserved. 37 Your challenges ► … monitor the progress of your learners? ► … evaluate users knowledge gaps? ► … analyze learning content usage? ► … identify weak spots in training materials? ► … create user certification? You need to… ► Test Mode (Simulation) ► Quizzes ► Manager (Learning Reporter) ► Export to SCORM LMS
  38. 38. © 2013 SAP AG. All rights reserved. 38 Manager learning functionality learning reporter functionality  Content-Lifecycle Management System  Knowledge Portal  Performance Tracker Basis • Workflow-guided collaboration & cooperation • Revision proof content versioning • Projection of your project management • Courses and learner management • Knowledge and learning platform • Own progress metrics for learners • Measure and assure learning progress • Transparancy on the company‘s performance • Configurable interactive reports SAP Workforce Performance Builder Manager
  39. 39. © 2013 SAP AG. All rights reserved. 39 Benefits - Analysis identify top and low performers discover where learners struggle adjust training materials accordingly provide validated system access by certification
  40. 40. For more information: SAP Education www.sap.com/education SAP Workforce Performance Builder www.sap.com/wpb U.S. and Canada +1-888-777-1727; education.northamerica@sap.com Outside U.S. and Canada education@sap.com Thank You!
  41. 41. Join Our Next CLO Webinar “Tribal Learning” Thursday, August 15, 2013 CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming CLO Webinars at www.clomedia.com/webinars Join the Chief Learning Officer magazine Network http://network.clomedia.com/ #CLOwebinar