This document provides a summary of Judith Renee Thurman's qualifications, skills, work experience and education. It lists her contact information, over 3 years of experience in customer service, call centers, data entry, and problem solving. Her work history includes several jobs in customer service call centers for energy companies from 2012 to 2014, as well as positions at Pizza Hut, a taxi company, and a manufacturer for the military. She attended Everest University for her education.
1. Judith Renee Thurman
166 Royal Arms Lane
Elkton, Ky. 42220
Phone: 606-278-3217
Email: judiththurman22@yahoo.com
Qualifications and Skills:
• 3+ years of Customer Service
• 3+ years of Handling heavy call volumes
• 3+ years in a Call Center Environment
• 3+years of Entering Data
• Multi tasking
• Time Management
• Prioritizing
• Detail Orientated
• DE-Escalating angry customers
• Microsoft Office
• Typing
• Phone
• Communication
• Computer
• Problem Solving
Work Experience:
Quality Resources 05/2012 - 08/2012
I was a telemarketer. At Quality Resources we sold value packages to customers who made
purchases with one of our affiliates.
Consumer Energy Solutions 10/2012 – 1/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
First Energy Solutions 2/2013 – 5/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
Consumer Sales Solutions 6/2013 – 9/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
AGR Group 9/2013 – 1/2014
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
2. Suntec 7/2014 – 9/2014
We offered a government program that helps homeowners between the ages of 18 and 75 get solar
panels installed in their homes.
United Taxi 9/2014 – 11/2014
For United Taxi I took calls along with the customers information and address to send a cab out to
their location as well as transferring calls to upper management and taking complaints.
Pizza Hut 1/2015 – 2/2015
I took pizza orders,handled calls and waited tables.
Patriot Industries 3/2015 – 5/2015
I sewed material needs for the Military such as ammunition holders,belts and clothes.
Education
Everest University