Joseph Mark has over 15 years of experience in retail management. As the current General Manager of Office Max in Miami, FL, he has reduced excess inventory by 75%, increased profits by $180,000, and raised customer service scores by 20% through coaching. Previously, he held management roles at Staples and Walgreens, where he improved sales and operational metrics. He is pursuing a bachelor's degree in computer information systems from Nova Southeastern University.

1. Joseph Mark Phone:305 746 0617 Email:josephfmark@gmail.com
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Core Competencies
 StrategicProblemSolving
 Leadershipand Staff Development
 BusinessAcumen
 Managerial Courage
 Operational Compliance Administration
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Experience
Office Max, Miami FL
General Manager, 06/2015 – Present
 Reducedexcess clearance merchandise by75% overthe last3 quarters
 Added$180,000 to the bottom line byprocessingsoftware andtechnologybuybacks
 AnalyzedscorecardopportunitiesinkeymetricssuchasIn store pickup increasingefficiency
by 15%
 Raisedcustomerservice scoresby20% throughbehavioral coachingandaccountability
huddles
 Identifiedandacteduponshrinklossesfromcompanywarehouse reducingshrinkby2%
 Developedandpromoted3associateswithinthe lastyear
 Streamlinedoperational processesandconsistentlymaintaincompliance byconstantly
circlingback
 Lead businesstechsolutionssegmentof companyconference calls
 Create and execute shorttermandlongtermgoalsthroughaction planimplementation
 Collectandmonitorsalesperformance against peerstoreshourly,daily,andweeklyto
formulate reports
 Buildrelationshipswithprincipalsof surroundingschoolstodrive incrementalsales
 Increasedcrossdepartmental salesby12%
 Successfullymaintaina97% or better on refundvsscanningreportonLP scorecard,
currentlythe #1 store inthe district
 StrengthenedPlanogramintegrityby50%
MileonTechnology
Owner,08/2013 - 6/2015
 Buildworkstationsforsmall business
 Maintainednetwork
 Servicedsmall businessintroubleshootingnetwork,anduserissues
 InstalledandconfiguredPOSsystems
 Provide remote service solutions
 Data Migration/lossmitigation

2. Staples,Miami,FL
General Manager,11/2010 - 8/2013
 Increasedstore salesperformanceby2% YTD
 Achievedtop5rankingin districtfortechservice witha 50% salesincrease
 Overcame LY salesincopyand print witha 23% salescomp
 Spearheaded technology Protectionplan salesimprovementprogram whichleadto2%
increase onprotectionplanstointernationalcustomers.
 Lead full conference callsonthe state of the district:metrics,goals,andopportunities
 Improvedcustomerservice scoresby15% over2 quartertime period
 BuildRelationshipswithsurroundingbusinesstogainsalestrafficforour copyand print
department
 Maintainoperational compliance standards
 Companybestinretail inventorystockposition,10-20bps betterthancompanystandard
Walgreens,Miami,FL
Executive AssistantManager, 08/1999 - 11/2010
Skills
 Pointof salesSystems
 Workforce Management
 SalesForce
 MicrosoftOffice Suite 2003/2007/2010/XP - MicrosoftWord, Excel,Outlook, PowerPoint
 ProficientinHIPPA andOSHA compliance
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Education
Nova Southeastern University: 2013-Present
Degree: BA Computer Information Systems
Miami Dade Community College: 2001-2003
Degree: Associate in Arts
References
Available upon request