1. RESUME OF JOSE E. D. LLOREN, JR.
Philippine Address:
Unit 413 Ivory Court Townhomes
Greenmeadows Avenue, Quezon City
Philippines
Telephone: (63-2) 633-1530; 880-2620 (Residence)
+639209208616 (Mobile)
Email: jojo.lloren@yahoo.com
Canada Address:
465 Cusick Circle
Milton, Ontario L9T 0M9
Telephone: (905) 608-0825(Home)
(289) 9711232 (Mobile)
JOB OBJECTIVE:
I am a seasoned Banker (Operations, Administration, Branch Banking, Business Development
and Corporate Realty Services) and Corporate Real Estate (CRE) executive. I am in transition
and looking for a career opportunity in a CRE leadership role for a major Multinational
Corporation operating in North America or a regional role in Asia Pacific and EMEA. I have
relevant experience in Facilities/Property Management, Project Management, Site Selection,
Lease Administration, Portfolio and Capacity Planning, Real Estate/Capacity Solutions and Brand
Creation.
PROFESSIONAL DESIGNATION:
MASTER IN CORPORATE REAL ESTATE (MCR)
Conferred by CoreNet Global
WORK EXPERIENCE:
CONVERGYS CORPORATION
(February 2, 2004 – March 31, 2014)
Senior Director, Facilities for Asia Pacific:
Philippines: 22 sites (as of December, 2013)
India : 7 sites
Total Office Space: 2,800,000 sqf (as of December, 2013)
Operating Budget of $97MM for 2013
Employees cared for: 50,000 (Philippines and India as of December 2013)

2. Designated Corporate Real Estate (CRE) Business Partner for the Customer
Management business in the Philippines and FM Lead for Asia Pacific.
Designated Unified Incident Command Team (ICT) Commander for the Convergys
Philippines operations (Business Continuity) from 2006 to 2011.
ACHIEVEMENTS:
1) Effective CRE business partner for the Customer Management business in the
Philippines – aligned to the business goals of the local business to help deliver the
operational excellence needed for the most profitable geography for Convergys. The
Engaged FM model help deliver superior employee experience of a healthy,
productive and safe workplace. All Employee Opinion Surveys and Client feedback
confirm that Facilities Management is a competitive advantage for Convergys – a
third party outsourcer. Enabled Convergys to be an Employer of Choice in the
Philippines.
2) Recruited and developed a diverse, competent, professional and high performing
Asset Management/Facilities Team. Positioned the team as a strategic business
partner of the organization by being pro-active, professional, process oriented,
service oriented and strategic.
3) Proposed shift in density and seat utilization models in order to generate more
revenue generating capacity, improve utilization of the capacity and operating
in scale that help the company be a profitable geography. The company gained
a 30% lift in density and 50% improvement in seat utilization.
4) Took the lead role in proposing the Capacity Roadmap/Site Selection for the
Philippines for 2008-2009 covering an additional 5,500 production seats (real estate
take up of 550,000 sqf in 5 sites.). Proposal was subsequently approved by the
Executive Committee being the biggest single capacity commitment by Convergys.
More importantly, this enabled the company to close new business opportunities,
catapulted the Philippine operation as the most profitable geography of the
company and helped enhanced the company’s image as the employer of choice in the
Call Center/Business Process Outsourcing (BPO) space in the Philippines as well as
being the premier/preferred customer management outsourcer in the Philippines.
5) Proposed Capacity-Gapping solutions in 2008 that allowed Convergys to close and
implement new company logos while new sites where being constructed. Enabled
the company to recognize revenue ahead of plan by at least $5 Million for 2008 and
$1.5 Million for 2009.
6) Generated saves of $4.5Million from 2004-2011 through capacity/fit-out
rationalization and cost management initiatives. The Facilities Team bagged
Continuous Improvement Award for 2004 and 2006 for the Improvement of the Fit-
out Process and the 3R Project (Reuse, Reduce, Recycle) respectively . The Team
was awarded the CFO Excellence Award for Q4 2007 for the Energy Management
Program (2005-2007). Accumulated Energy management saves from 2005-2013
amounted to $4 Million.

3. 7) Successfully shifted to Time of Use (TOU) metering since 2009. This is expected to
bring down power cost by at least 8%. Convergys is the first Call Center/BPO to
shift to TOU billing in the Philippines. CVG boasts of being a pioneer in setting up a
Telemetry System meant to build intelligence and data to handle Enercon, Time of
Use programs and eventual Open Access regime with the goal of reducing over-all
utilities costs.
8) Ensured that all Facilities Team Plans and Site Recovery Plans are prepared, and
maintained in the Living Disaster Recovery Planning System (LDRPS) and tested on
a yearly basis since taking over as Unified ICT Commander for the Philippines in
2006.The Philippine organization boasts of a robust BCP program with a 100% Site
Plan Readiness Level. The Philippine Unified ICT Command structure was adopted
by the corporation in 2008 for the various regions i.e. North America, and India. The
Unified ICT command structure ensures that the Site Leader as Incident Commander
is supported by the Unified Commander should the need arise.
9) Successfully led a cross-functional team with the Recruitment Blitz effort that
improved the over-all hit rate for agent hiring from 4.5% to 9% and consequently
improved hiring through put capability to 700 agents/month back in 2005. Laid the
framework for moving up hiring current through put to 1,200-1,400 agents/month
and help mold a great recruitment team in the country.
10) Ably represented corporate groups in the Philippine geography i.e. Corporate
Security, Business Continuity & Planning Group, Risk Management and Program
Placement.
PHILIPPINE VETERANS BANK
(2001 to 2003)
May 1, 2003 – September 30, 2003
Appointed Product Marketing and Development Division Head. Tasked with the
organizing a portfolio management unit to sell a wide array of bank services such as
deposits, loans, trust, trade and cash management services to initially cater to identified
key government agencies, Local Government Units (LGUs) and selected private entities.
The Division is the specialized sales arm of the bank.
May 9, 2001 – April 30, 2003
Appointed Vice President and Branch Banking Division Head in charge of sales
(deposits and salary loans) and operations for the 43 branches nationwide.

4. THE PHILIPPINE BANKING CORP./GLOBALBANK
(1998 to 2000)
July 16, 1998 – July 25, 2000
Appointed Vice President and Division Head in charge of sales and operations of 15
branches located at Visayas and Mindanao. Subsequently, appointed Area Head for
Mindanao (16 branches) with the merger with Global Bank/Asian Bank.
Implemented the Capacity Plan for the branches under supervision which is a tool to
enable the branches to monitor transactions volumes, streamline operations, load balance
and calculate account profitability of major accounts.
CITIBANK N.A. PHILIPPINE BRANCHES
(1981 to 1998)
September 1997 – July 15, 1998 (Corporate Realty Services)
Appointed Building Operations and Real Estate Officer of the bank responsible for:
1) The effective management of the building operations of the Citibank Plaza composed
of the Citibank Center and the Citibank Tower (Total office area of about 60,000
sqm).
2) Handled over-all real estate operations of the bank particularly for Leasing,
Expatriate Housing, Risk Management and Fire and Safety.
3) Management of Citibank property holding company, Citicenter Building Corporation
as Assistant General Manager.
Star of Stars Awardee for 1997 for successfully implementing an Energy Management
Program which reduced consumption of Citibank occupied areas by 12% (full year) and
6% (full year) respectively for the Citicenter and Cititower Condominium.
November 1992 – August 1997 (Corporate Realty Services)
Appointed Project Manager for the consolidated Premises Administration Group.
Handled construction and renovation projects of the bank. Notable projects
include::Citigold Banking Center, Citiphone Banking, Card Operations, various Citibank
Center and Citibank Tower interior fit-out works.

5. Completed the first Global Branch in Makati in September 1995. Project Budget of $8
Milllion.
January 1983 to October 1992 (Citibank Philippines – Operations)
Was assigned to various operating units within the bank. Notable achievement was the
turn-around of operations of the error-laden Money Transfer Unit. Garnered the
Chairman’s Service Excellence Award in 1989 for the successful turn-around of the
Money Transfer Unit.
April 1982 – December 1982
Promoted to Management Trainee in April 1982. Rotated to the various operating units
in Cebu Branch. Developed the plans for COSMOS implementation in the areas of
Current Accounts, General Ledger, and Management Information System.
May 1981 – April 1982
Joined the bank as a Credit Analyst. Was assigned to do credit analysis and handled
various credit administration functions such as securities custodianship, insurance, etc.
Prepared a study of the Automotive Industry in the Philippines.
Professional Organization:
CoreNet Global Philippine Chapter Chair
Asia-Pacific Regional Council Member
American Chamber of Commerce Energy Committee Member
Awards:
CoreNet Global Nominee for Global Corporate Real Estate (CRE)
Executive of the Year feted last October 23, 2013
at the MGM Grand, Las Vegas
EDUCATION:
1977 –1981 ATENEO DE MANILAUNIVERSITY
Bachelor of Science in Business Management
1973 –1977 SACRED HEARTSCHOOL FOR BOYS
HIGH SCHOOL
References: Available upon request.

7. ANNEXES:
COURSES AND SUMMITS ATTENDED:
COURSE/SUMMIT VENUE YEAR
CoreNet Global Summit 2014 Shangri-la Hotel, Singapore 2014
CoreNet Global Summit 2013 MGM Grand Hotel, Las Vegas 2013
CoreNet Global Summit 2013 Grand Hyatt Hotel, Shanghai 2013
FM Asia Summit 2012 Intercontinental Hotel, Shanghai 2012
CoreNet Global Summit 2012 Ritz Carlton Hotel, Singapore 2012
CoreNet Discovery Forum Ritz Carlton Hotel, Singapore 2012
Facilities Management Asia Summit Venetian Macao Hotel, Macau 2011
CoreNet Global Summit 2011 Kowloon Shangri-la, Hong Kong 2011
CoreNet Discovery Forum 2011 Kowloon Shangri-la, Hong Kong 2011
MIPIM AsiaConvertion 2010 Hong Kong Exhibition Center 2010
CoreNet Global Summit 2010 Shangri-la Hotel, Singapore 2010
CoreNet Discovery Forum 20101 Shangri-la Hotel, Singapore 2010
MIPIM Asia Convention 2009 Hong Kong Exhibition Center 2009
CoreNet Global Summit 2009 Venetian Macao Hotel, Macau 2009
CoreNet Discovery Forum 2009 Venetian Macao Hotel, Macau 2009
MIPIM Asia Convention 2008 Hong Kong Exhibition Center 2008
China International Software Furama Hotel, Dalian, China 2008
and Information Services Fair (CISIS)
CoreNet Global Summit 2008 Grand Hyatt, Mumbai, India 2008
CoreNet Discovery Forum 2008 Regus, Mumbai, India 2008
MIPIM Asia Convention 2007 Hong Kong Exhibition Center 2007
Communications Strategy for CoreNet Global, Shanghai,China 2007
Corporate Real Estate Executives
Leader as Coach Convergys OD, Manila 2007

8. COURSE/SUMMIT VENUE YEAR
Strategy & Leadership: CoreNet Global, HK 2007
Corporate Real Estate Management
(Capstone Course)
Enterprise Alignment CoreNet Global, HK 2007
Incident Command Structure Convergys Risk Management, 2007
Training (BCP) Cincinnati, Ohio
CoreNet Global Summit 2007 Ritz Carlton, Singapore 2007
Real Estate Transactions: CoreNet Global, Singapore 2007
Impact on Corporate Financial Statements
The New Reality Convergys OD, Hilton Salt Lake Center 2006
Corporate Real Estate Finance CoreNet Global, HK 2006
Transition to Leadership Convergys OD, Bellevue Hotel 2005
Advanced Leasing Analysis CoreNet Global, HK 2004
Good Corporate Governance Development Finance Institute 2003
International Facilities Management IFMA Hong Kong Chapter 1997
Association Conference (IFMA) Hong Kong Exhibition & Convention Center
Energy Manager’s Course Energy Consulting 1997
SuccessfulNegotiator Guthrie-Jensen 1995
Stress Management Global ConsumerBankTrainingCenter (Citi) 1994
Effective Business Presentation Global ConsumerBankTrainingCenter (Citi) 1992
Total Productive Maintenance Pacific Management Forum 1992
Visioning Workshop Global ConsumerBankTrainingCenter (Citi) 1991
Problem-Free Service Workshop Global ConsumerBankTrainingCenter (Citi) 1991
Productivity and Service Lobue Associates 1990
Improvement Hong Kong
Corporate Safety & Security Citibank Corporate Security (NY) 1989
Hong Kong
Core User Training AsiaPacificSupportCenter (Citibank) 1988

9. COURSE/SUMMIT VENUE YEAR
Managing Problematic Employees Human Resources-Group (Citibank) 1988
Positive Staff Relations
Performance Management Program Human Resources-Group (Citibank) 1987
Operations Simulation Game Asia Pacific Training Center 1986
Manila
Managing People for Middle AsiaPacificTrainingCenter 1985
Managers Manila
Basic Trade Finance AsiaPacificTrainingCenter 1984
Cebu
Problem Analysis & Decision AsiaPacificTrainingCenter 1984
Making
Developing Managing Skills Citibank Personnel 1983
Operations in Banking AsiaPacificTrainingCenter 1982