The document discusses the author's work experience in various customer service, security, and financial analysis roles over the past 15 years. Positions include a current role as a Financial Analyst with Ford procuring supplies, previous dispatching roles for Ford security, an analyst role monitoring OnStar call centers, a customer relationship manager role overseeing 401k call centers, a sales manager role at Borders Books, and additional customer service roles with insurance and auto companies. The author's skills include strong written and verbal communication with both internal and external clients.

1. My currentpositionwithCBREisFinancial AnalystwithFordLandProcurement. Primaryresponsibilities
include workingwithsuppliers,buyersandinternal customerstomaintaincribstocklevels,generate
reports,specnewpurchasesandrequisition materials,servicesandequipmentatFordMotor Company
inDearbornMI.
I workedinSecurityServicesatFordMotor Company’sGlobal CommunicationCenterinDearbornMI
from2010 to 2015, primarilyresponsibilityfordispatchingemergencyandnon-emergencycallsthrough
Ford Motor Company'sGlobal CommunicationCentertoappropriate security,fire andmedical
personnel asrequiredaswell asmonitoringincomingalarmsandvideofeedsfromFordMotor Company
locationsinthe US, Canada andMexico.
I worked asan Analystinthe GM OnStar National CommandCenterinDetroit’sRenaissance Center.
NCCAnalystsmonitorandcontrol service level,occupancyandadherence atOnStar’scall center
locationsinCanada,the Philippinesandthe U.S.to ensure thatOnStar subscribersare beingservicedin
a timelymanner.
I workedforComericaBankfor overnine yearsas a CustomerRelationshipManageroverseeingCall
Centershandling401Kand PensionPlancallsfromparticipantsinretirementplansadministeredby
ComericaBankfor several majorcorporations(FordMotorCompany,Visteon,etc.).Whilemanagingthe
401K Call CenterI wasprimarilyresponsible forassigningmydirectreportstoanswerphone ande-mail
inquiriesfromplanparticipantsinEnglishandinSpanish.
BeginninginSeptember2006 I workedforBordersBooksInc. inGrosse Pointe andDearbornMI. In
Septemberof 2007 I became the SalesManagerfor the BordersBookslocationinDearbornMI.
I have alsoworkedas a representative of Blue CrossBlue Shieldof MichiganandAAA Michigan.
My skillsandexperience have servedme well inwrittenandverbal communicationwithclients,
customers,employeesandinternal colleagues.Ihave recentlyworkedforKellyServicesasaCustomer
Service Representative of HealthAlliance Plan(HAP)workinginHighlandParkMI.I have also workedin
otherCustomerService positionsaswell.