Information on NADO Insurance Services

1. TPA ~ Daily ~ Catastrophe Adjusting Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Residential and Commercial Property Mobile and Manufactured Housing Call Center Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Professional ~ Timely ~ Courteous ~ Accurate 2009 “ Partners in Excellence ” 2010

2. The Company NADO Insurance Services has been in the insurance services business for 20 years and has grown from a one man operation to a company that operates TPA Services throughout the southeast and Texas and provides over 300 highly skilled field adjusters for daily claims and rosters over 3000 Catastrophe adjusters through our National Catastrophe Team . A portion of these adjusters are pool adjusters that are committed to the leadership we have provided in past events. Until November 2003, NADO was solely owned by Jeff Gwinn. We took in a financial partner, hired a CEO and created a Board of Directors to boost our growth and expand our areas of professional CAT services. Jeff Gwinn is still the President. Joseph Viceroy was hired as the company CEO and has assisted in appointing our current Board of Directors. We named Jim Eckman Chairman of the Board and he chairs our monthly board meetings. Craig Eckman and Frank Deguia complete the board. Jeff Gwinn, President With over 28 years working in the insurance industry, Jeff Gwinn is a very capable owner and president of this company. He started in the auto body repair and has owned several body shops. In 1991, Jeff started Autonet International, Inc. d/b/a The Appraisal Advantage. At first, it was just him but, soon he started to grow and has been growing ever since. He has become an industry leader in both service and technology. In March 2005, we changed the company name to NADO Insurance Services ( North American Disaster Operations ). The name Appraisal Advantage did not really indicate our services. This has been a good change. Joseph Viceroy, CEO Joseph has Masters Degree in Economics and Finance and a minor in business management. He worked on Wall Street as an investment banker for 5 years. For the past 11 years he has been doing international investment banking in his own firm. He now works for NADO and is directly responsible for setting budgets and projections and to assist us with daily operations. Jim Eckman, Chairman of the Board Jim has been with NADO for 6 years. He came in as an investor but has taken a much more active roll in our company. “We know we could pull on his endless business experience to help us guide the ship”. Jim retired in 1998 and has worked as a consultant for several major corporations in the coal industry. An engineer by trade, he has a unique vision of how to help put our company together and keep it together.

4. 2009 Organization Management Chart Jeff R Gwinn President/ Marketing Joseph Viceroy CEO Jim Eckman COB Craig Eckman VP Catastrophe Operations Melinda Gwinn VP Internal Operations/Acct Mgr Lana Owens Customer Service Manager Teresa Hill Call Center Supervisor Patrick Panagiotou Director of Operations TPA and Daily Field Services Stephen Jenkins Catastrophe Site Manager Doug West Dispatch Manager Michele Timmons Dispatch Supervisor Frank Deguia Field Manager/ Educational Instructor Erica Ludy File Audit Supervisor Jeff Crowe Daily Claims Regional Manager Collin Windsor Definity Communication IT Partner Thane Atwood Definity Communications Developer Afton Bromell Compliance Manager Michelle Parker Administrative Assistant

11. Daily Claims Coverage Map 2010

12. National Catastrophe Service With more than 3000 experienced residential and commercial property adjusters on our roster, we are one of the premier service providers in our industry. Unless we are under contract with your company, our staff is on a first come first serve basis. So if you feel you will have a need, call us as soon as possible to reserve staff for your needs. Our property adjusters are second to none. We offer you more than 75 years of claims management experience. All of our estimates are electronic and in some cases we can offer you your choice between DDS/Integra, Simsol or Xactimate data systems. Estimates can be electronically transmitted or mailed to your office. We have many additional services to offer should you have the need. NADO houses a call center in Woodstock, GA that accommodates all time zones. Our Property Fast Track Unit is also in our office in Woodstock. This is a group of experience file handlers that work with local contractors in the affected area for faster settlement on smaller residential losses. This saves you time and provides a faster service to your insured’s at a lower cost per report. We can also place adjusters at your location if you have the space and want to house them at your location. NADO has developed our own web-based program for claims managing. We provide this service (for the time being) at no cost to our insurance partners. Through our website, you can manage the claims you have with us and get a real look for the kind of service you are receiving. This database creates “Total Accountability” for both your staff and ours. In the event you choose to utilize our systems, we guarantee that every claim will run through our Quality Control Audit Department where we can make any needed corrections before it is submitted to you. NADO places its adjusters in teams. Each team will have a manager that will be reported to every day to take care of any potential problems so you don’t have to deal with them.

14. . ■ Indicates our catastrophe coverage areas Our catastrophe adjusting services are available nationally for residential and commercial property 2008 National Catastrophe Coverage Catastrophe Claims Coverage Map 2010

15. NADO Command Center Lafayette Louisiana Hurricane Katrina 2005

16. NADO Command Center Plantation Florida ~ Insurance Village Hurricane Wilma 2005

17. Contact Information NADO Insurance Services 1817 Eagle Drive Woodstock, GA 30189 Phone ~ 770-592-6600 Toll Free ~ 800-483-5710 Fax ~ 770-592-6622 Tax ID # 58-2227170 [email_address] or [email_address]