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Jobdescription
Contact supervisor Date complied: September 2013 Date reviewed:September2014
LITTLE ANGELS CONTACT CENTRE
JOB DESCRIPTION –CONTACT SUPERVISOR
 Supervise and assess contact sessions, providing support and guidance to children and
parents/relatives as appropriate at all times.
 Take appropriate action to protect children’s safety and promote their welfare,
intervening where this is threatened and terminating the contact if deemed necessary
whilst keeping management informed at all times.
 Prepare and maintain case records and details of contact, in order to formulate how
and if contact should progress.
 Perform associated administrative tasks and maintain strict confidentiality i.e. not
divulging where the child/ren reside.
 Write or otherwise contribute to reports for the courts and other agencies.
 Take part in client feedback processes, record-keeping, monitoring and other aids to
the evaluation of services.
 Attend planned meetings, reviews, supervision and other related meetings as required.
 Liaise and represent Little Angels with other professionals and agencies.
 Co-ordinating your contacts i.e. calling foster carers, parents, schools etc. the day
before to confirm contact.
 Keeping the office informed of any changes, cancellations, allegations etc.
 Maintain professional and calmat all times.
 Not engaging in inappropriate conversations with parents, relatives, foster carers,
social workers, children etc.
 Never to give our own opinions or advice to anyone connected to the contact.
 Signposting clients, parents, professionals to the relevant source i.e. social worker,
solicitor, CAFCASS officer etc.
 Being able to handover and receive information that is relevant to a family that you are
supervising.
General Duties
 Undertake training as necessary including an induction programme.
 Attend staff and team meetings as required.
 Contribute in your field of expertise.
 Adhere to all policies and procedures agreed by the centre/service they are
employed by.
 Ensuring all reports are sent in with 72 hours to the appropriate person.

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Job Descripton-Contact Supervisor (1)

  • 1. Jobdescription Contact supervisor Date complied: September 2013 Date reviewed:September2014 LITTLE ANGELS CONTACT CENTRE JOB DESCRIPTION –CONTACT SUPERVISOR  Supervise and assess contact sessions, providing support and guidance to children and parents/relatives as appropriate at all times.  Take appropriate action to protect children’s safety and promote their welfare, intervening where this is threatened and terminating the contact if deemed necessary whilst keeping management informed at all times.  Prepare and maintain case records and details of contact, in order to formulate how and if contact should progress.  Perform associated administrative tasks and maintain strict confidentiality i.e. not divulging where the child/ren reside.  Write or otherwise contribute to reports for the courts and other agencies.  Take part in client feedback processes, record-keeping, monitoring and other aids to the evaluation of services.  Attend planned meetings, reviews, supervision and other related meetings as required.  Liaise and represent Little Angels with other professionals and agencies.  Co-ordinating your contacts i.e. calling foster carers, parents, schools etc. the day before to confirm contact.  Keeping the office informed of any changes, cancellations, allegations etc.  Maintain professional and calmat all times.  Not engaging in inappropriate conversations with parents, relatives, foster carers, social workers, children etc.  Never to give our own opinions or advice to anyone connected to the contact.  Signposting clients, parents, professionals to the relevant source i.e. social worker, solicitor, CAFCASS officer etc.  Being able to handover and receive information that is relevant to a family that you are supervising. General Duties  Undertake training as necessary including an induction programme.  Attend staff and team meetings as required.  Contribute in your field of expertise.  Adhere to all policies and procedures agreed by the centre/service they are employed by.  Ensuring all reports are sent in with 72 hours to the appropriate person.