Jim Ericson is an experienced training professional with over 20 years of experience developing and delivering training programs. He has expertise in instructional design, public speaking, budget administration, and using technology to enhance training. His background includes roles as a Training Manager, Training and Development Specialist, Software Training Specialist, and Senior Education Development Specialist. He has a BA in Marketing and an AAS in Marketing.
Roland Barro is seeking a systems or web app developer position. He has over 15 years of experience in computer systems and web development using technologies like ASP.NET, C#, SQL Server, and Java. He has worked on projects for the Department of Agriculture, water utilities, and schools. Barro has a background in computer science and owns several computers equipped with development software for working remotely.
Charlie Miller is seeking an entry-level position where he can contribute immediately and grow professionally. He has a bachelor's degree in liberal studies with an emphasis in information technology from the University of Wisconsin-Whitewater. Miller has sales experience from his role at Stericycle, where he negotiated agreements and upsold existing customers. He also has experience installing window tint and working as a tennis instructor and construction apprentice.
Raymond Lee is an entrepreneur and human resources expert with experience leading technology companies and managing HR functions. He founded Careerminds Group to provide career consulting and outplacement services, growing the business through strategic partnerships and new product launches. As President and CEO, he oversees finances, operations, and business development. Previously, Raymond held HR leadership roles at large manufacturing companies, managing recruiting, compensation, and employee relations. He has a master's degree and has experience implementing HR systems and managing reductions in force.
Anthony Lockard has over 20 years of experience in business, sales, marketing, management, and information technology. He holds an MBA and MPA from the University of Michigan - Dearborn and Davenport University. Currently he works as an auto test evaluator and previously worked in insurance, real estate management, and disaster recovery for a bank. He has a unique combination of skills in sales, marketing, management, IT operations, and training.
This summary provides an overview of Jessica Friendshuh's administrative and customer service experience over 20 years including managing projects, teams, and client/customer relations. She has strong technical skills in Microsoft Office, various software programs, and is very tech-savvy. Her most recent role provides administrative support to banking executives and assists mortgage loan originators.
The document provides a summary for Benjamin J. Gibson Jr., including his contact information, professional summary, skills, work history and education. It details his experience as a consultant and in various marketing, operations and management roles, where he increased sales, planned events, developed marketing strategies and managed teams. He holds an MBA in Global Technology Management and a Bachelor's degree in Business Administration.
Brett Anderson has over 15 years of experience in customer service and technical support roles at Suddenlink Communications. He has held several supervisory positions, managing teams that provide escalated tech support, customer care, and billing assistance. Anderson is skilled in troubleshooting, training, and developing employees. He has a high school diploma and some college coursework in music.
Oladayo Ashiru is seeking a new position and provides a resume highlighting his experience in customer service, business intelligence, and website development roles over the past decade. He has held positions at Ikeja Electric, Globacom Limited, and as a computer education teacher where he helped customers, analyzed data, created websites and reports, and taught computer skills. References are provided from his current and previous employers.
Roland Barro is seeking a systems or web app developer position. He has over 15 years of experience in computer systems and web development using technologies like ASP.NET, C#, SQL Server, and Java. He has worked on projects for the Department of Agriculture, water utilities, and schools. Barro has a background in computer science and owns several computers equipped with development software for working remotely.
Charlie Miller is seeking an entry-level position where he can contribute immediately and grow professionally. He has a bachelor's degree in liberal studies with an emphasis in information technology from the University of Wisconsin-Whitewater. Miller has sales experience from his role at Stericycle, where he negotiated agreements and upsold existing customers. He also has experience installing window tint and working as a tennis instructor and construction apprentice.
Raymond Lee is an entrepreneur and human resources expert with experience leading technology companies and managing HR functions. He founded Careerminds Group to provide career consulting and outplacement services, growing the business through strategic partnerships and new product launches. As President and CEO, he oversees finances, operations, and business development. Previously, Raymond held HR leadership roles at large manufacturing companies, managing recruiting, compensation, and employee relations. He has a master's degree and has experience implementing HR systems and managing reductions in force.
Anthony Lockard has over 20 years of experience in business, sales, marketing, management, and information technology. He holds an MBA and MPA from the University of Michigan - Dearborn and Davenport University. Currently he works as an auto test evaluator and previously worked in insurance, real estate management, and disaster recovery for a bank. He has a unique combination of skills in sales, marketing, management, IT operations, and training.
This summary provides an overview of Jessica Friendshuh's administrative and customer service experience over 20 years including managing projects, teams, and client/customer relations. She has strong technical skills in Microsoft Office, various software programs, and is very tech-savvy. Her most recent role provides administrative support to banking executives and assists mortgage loan originators.
The document provides a summary for Benjamin J. Gibson Jr., including his contact information, professional summary, skills, work history and education. It details his experience as a consultant and in various marketing, operations and management roles, where he increased sales, planned events, developed marketing strategies and managed teams. He holds an MBA in Global Technology Management and a Bachelor's degree in Business Administration.
Brett Anderson has over 15 years of experience in customer service and technical support roles at Suddenlink Communications. He has held several supervisory positions, managing teams that provide escalated tech support, customer care, and billing assistance. Anderson is skilled in troubleshooting, training, and developing employees. He has a high school diploma and some college coursework in music.
Oladayo Ashiru is seeking a new position and provides a resume highlighting his experience in customer service, business intelligence, and website development roles over the past decade. He has held positions at Ikeja Electric, Globacom Limited, and as a computer education teacher where he helped customers, analyzed data, created websites and reports, and taught computer skills. References are provided from his current and previous employers.
• Accomplished Executive Assistant offering 7 years of administrative experience reporting to the Regional Vice President, Executive Director and other top executives.
• Consummate professional dedicated to making the lives of busy executives easier.
• Proficient in Microsoft Word, Excel, Outlook, Access and Power Point, as well as Quickbooks. Typing speed is 60 wpm. Past Security licenses through Maryland and Virginia DCJS.
Joyce May P. Latayan is seeking a position that offers personal and professional growth. She has over 15 years of experience in customer service, operations, and project management. Her most recent role was as a Card Operations Supervisor at Globe Telecom, where she oversaw the issuance of over 1 million cards and managed various card programs. She holds a Bachelor's degree in Business Management and has skills in areas such as SAP, customer service, communications, and project management.
Eric Nicolson is seeking a senior or mid-level management position requiring business development, operations management, information technology, and education training skills. He has over 15 years of experience in management, customer service, and information technology roles. Most recently, he worked as an EDI Analyst helping customers with Medicare claims processing and prior to that supervised a phone support team. He has a Master's degree in Corporate Communications and a Bachelor's degree in Photography/Advertising.
Bruce Bennett is an accomplished manager with over 20 years of experience in customer service, sales, training, and consulting. He has held various leadership roles at companies like Staples, Lodestar, Synovate, and Quester. Currently, he runs his own consulting business, BAB Consulting, where he provides marketing and career transition services.
This document is a resume for Bennie L. Sandhofner Jr. that outlines his experience as a 911 dispatcher at Red River Regional Dispatch Center since 2011. Prior to that, he held various sales and customer service roles at companies like SEI, Luther Family Ford, Bank of the West, and Microsoft. As a dispatcher, his responsibilities include answering emergency calls, dispatching first responders, providing medical instructions to callers, and training new employees. He has numerous certifications in computer systems, emergency response, and Microsoft software.
Jennifer Carson is seeking a customer-oriented position that allows her to utilize her 20+ years of experience in marketing, client support, social media, and people skills. She currently works as a Campaign Manager at Dex Media, where she manages clients' digital marketing programs and collaborates with teams to optimize marketing strategies and create websites. Previously, she held roles in digital marketing, sales, and business ownership. She has a bachelor's degree in business management and is proficient in various digital marketing and business software.
Michele Harvey has over 20 years of experience in automotive and heavy equipment industries. She currently works as an Assistant Professor of Automotive Management at Ferris State University, where she advises students, evaluates internships, develops recruiting strategies, and cultivates industry relationships. Previously, she held various roles at John Deere, including Product Portfolio Manager and Technical Authoring Supervisor, where she improved customer satisfaction, managed large budgets and global teams, and led the development of diagnostic software. She also worked as a Service Clerk and Project Assistant at a car dealership early in her career.
Amante Elatico de Castro Jr. seeks a responsible career opportunity to utilize his training and skills in customer service, virtual administrative support, and content moderation. He has over 10 years of experience in technical support, customer service, and administrative roles for companies like Majorel Philippines, Optum Global Services, and EcoRenew Philippines. His duties have included corresponding with customers to resolve issues, explaining coverage and billing, setting appointments, and reviewing live video content to ensure it follows community guidelines. He holds a Bachelor's degree in Information Technology from Governor Andres Pascual College.
Thomas Beardmore is an experienced manager with over 20 years in customer success, service planning, customer service, and technical support roles. He has a proven track record of developing support frameworks, improving efficiencies, and increasing customer satisfaction. Beardmore also has extensive experience in conflict resolution, documentation, training, and relationship management.
Melissa Nourigat has over 15 years of experience as a senior administrative assistant and executive assistant. She has extensive experience providing support to senior managers and executives at companies such as Intel, Nike, Agilent Technologies, and Advanced Micro Devices. Her skills include calendar management, travel coordination, executive support, project management, and technical proficiency. She is detail-oriented with strong communication and problem-solving skills.
Michael Bacon has over 20 years of experience as a technical director and manager of software development, technical support, and product management teams. He has expertise in all phases of project management from requirements to implementation and testing. His experience includes managing both in-house and offshore teams across North America, Europe, and Asia. Currently he is the Director of Information Technology for the North Carolina Medicaid Office where he oversees the technology division.
Latesha Green has over a decade of experience in banking and payment technologies. She currently works as a Business Continuity Specialist at Fiserv, where she implements business continuity policies and procedures, manages disaster recovery testing, and supports continuity initiatives. Prior to this, she held roles at Fidelity National Information Services, eFunds Corporation, and Metavante Corporation, where she provided technical support, product support, and training to clients. She has strong technical, communication, and project management skills.
Latesha Green has over a decade of experience in banking and payment technologies. She currently works as a Business Continuity Specialist at Fiserv, where she implements business continuity policies and procedures, manages disaster recovery testing, and supports continuity initiatives. Previously, she held roles such as Product Support Representative and Problem Manager at Fidelity National Information Services and eFunds Corporation, where she provided technical support to clients and assisted with business requirements for electronic funds transfer projects. She has a Master's degree in Business Administration and a Bachelor's degree in Professional Communication.
Ellen Sullivan has over 10 years of experience in customer support roles, including as a Computer Support Specialist intern. She has an Associate's degree in Computer Support from Waukesha County Technical College. Sullivan has strong skills in troubleshooting, software deployment, help desk support, and project management. She is proficient in C and seeks to apply her technical abilities and customer service experience.
Eric Johnson has over 10 years of experience in customer service, sales management, and IT. He currently works as a retail sales associate-manager for Metro PCS, where he greets customers, performs sales floor work, and establishes department policies and goals. Previously, he worked as a manager/sales representative for Cricket Wireless and as a contractual IT specialist. He has a GED from College of DuPage and a certificate from Olive Harvey College.
Ted Simpson has over 35 years of experience in IT roles including project manager, business analyst, and consultant. He has extensive experience managing projects across many industries and technologies. Currently, he is an IT consultant primarily working on telecom projects for AT&T, managing development teams using Agile and Waterfall methodologies.
Roy Dip has over 10 years of experience providing competitive analysis, market research, and financial reporting for major financial institutions. He currently works as a Manager for KPMG, where he analyzes clients and targets by industry, executes client segmentation, and generates reports on revenue, market share, and growth opportunities. Previously, he held roles at JP Morgan Chase and Morgan Stanley, where he developed processes for financial reporting and helped business units with strategic planning through data analysis.
Bill Munro has over 20 years of experience managing facilities and properties, including managing budgets up to $4.1 million. He has experience in marketing, management, budgeting, communications, and customer service. His background includes positions as a senior property manager, general manager, and substitute teacher. He has a Bachelor's degree in Recreation Management and Business Administration.
This document is a resume for Brandon Reginald Murchison. It summarizes his work experience including positions as a Big Data Analyst Intern, Ethanol Transloader Operator, Youth Program Analyst, Youth Life Director, and Executive Administrative Assistant. It also lists his education as a Master of Science in Cyber Security from University of Maryland University College and Bachelor of Science in Criminal Justice from Bowie State University. Key skills include Microsoft Office, databases, coding, and cyber security.
Brandon McGee is seeking an entry-level position in computer information technology utilizing his education from Springfield Technical Community College where he is earning an Associate's Degree and certifications in Cisco, CompTIA, and wireless technology. He has over 7 years of experience in sales and customer service roles for companies including Verizon Wireless, Cellular Sales, Sprint, and Lowe's Home Improvement where he met quotas, provided technical support, and recommended products to customers.
• Accomplished Executive Assistant offering 7 years of administrative experience reporting to the Regional Vice President, Executive Director and other top executives.
• Consummate professional dedicated to making the lives of busy executives easier.
• Proficient in Microsoft Word, Excel, Outlook, Access and Power Point, as well as Quickbooks. Typing speed is 60 wpm. Past Security licenses through Maryland and Virginia DCJS.
Joyce May P. Latayan is seeking a position that offers personal and professional growth. She has over 15 years of experience in customer service, operations, and project management. Her most recent role was as a Card Operations Supervisor at Globe Telecom, where she oversaw the issuance of over 1 million cards and managed various card programs. She holds a Bachelor's degree in Business Management and has skills in areas such as SAP, customer service, communications, and project management.
Eric Nicolson is seeking a senior or mid-level management position requiring business development, operations management, information technology, and education training skills. He has over 15 years of experience in management, customer service, and information technology roles. Most recently, he worked as an EDI Analyst helping customers with Medicare claims processing and prior to that supervised a phone support team. He has a Master's degree in Corporate Communications and a Bachelor's degree in Photography/Advertising.
Bruce Bennett is an accomplished manager with over 20 years of experience in customer service, sales, training, and consulting. He has held various leadership roles at companies like Staples, Lodestar, Synovate, and Quester. Currently, he runs his own consulting business, BAB Consulting, where he provides marketing and career transition services.
This document is a resume for Bennie L. Sandhofner Jr. that outlines his experience as a 911 dispatcher at Red River Regional Dispatch Center since 2011. Prior to that, he held various sales and customer service roles at companies like SEI, Luther Family Ford, Bank of the West, and Microsoft. As a dispatcher, his responsibilities include answering emergency calls, dispatching first responders, providing medical instructions to callers, and training new employees. He has numerous certifications in computer systems, emergency response, and Microsoft software.
Jennifer Carson is seeking a customer-oriented position that allows her to utilize her 20+ years of experience in marketing, client support, social media, and people skills. She currently works as a Campaign Manager at Dex Media, where she manages clients' digital marketing programs and collaborates with teams to optimize marketing strategies and create websites. Previously, she held roles in digital marketing, sales, and business ownership. She has a bachelor's degree in business management and is proficient in various digital marketing and business software.
Michele Harvey has over 20 years of experience in automotive and heavy equipment industries. She currently works as an Assistant Professor of Automotive Management at Ferris State University, where she advises students, evaluates internships, develops recruiting strategies, and cultivates industry relationships. Previously, she held various roles at John Deere, including Product Portfolio Manager and Technical Authoring Supervisor, where she improved customer satisfaction, managed large budgets and global teams, and led the development of diagnostic software. She also worked as a Service Clerk and Project Assistant at a car dealership early in her career.
Amante Elatico de Castro Jr. seeks a responsible career opportunity to utilize his training and skills in customer service, virtual administrative support, and content moderation. He has over 10 years of experience in technical support, customer service, and administrative roles for companies like Majorel Philippines, Optum Global Services, and EcoRenew Philippines. His duties have included corresponding with customers to resolve issues, explaining coverage and billing, setting appointments, and reviewing live video content to ensure it follows community guidelines. He holds a Bachelor's degree in Information Technology from Governor Andres Pascual College.
Thomas Beardmore is an experienced manager with over 20 years in customer success, service planning, customer service, and technical support roles. He has a proven track record of developing support frameworks, improving efficiencies, and increasing customer satisfaction. Beardmore also has extensive experience in conflict resolution, documentation, training, and relationship management.
Melissa Nourigat has over 15 years of experience as a senior administrative assistant and executive assistant. She has extensive experience providing support to senior managers and executives at companies such as Intel, Nike, Agilent Technologies, and Advanced Micro Devices. Her skills include calendar management, travel coordination, executive support, project management, and technical proficiency. She is detail-oriented with strong communication and problem-solving skills.
Michael Bacon has over 20 years of experience as a technical director and manager of software development, technical support, and product management teams. He has expertise in all phases of project management from requirements to implementation and testing. His experience includes managing both in-house and offshore teams across North America, Europe, and Asia. Currently he is the Director of Information Technology for the North Carolina Medicaid Office where he oversees the technology division.
Latesha Green has over a decade of experience in banking and payment technologies. She currently works as a Business Continuity Specialist at Fiserv, where she implements business continuity policies and procedures, manages disaster recovery testing, and supports continuity initiatives. Prior to this, she held roles at Fidelity National Information Services, eFunds Corporation, and Metavante Corporation, where she provided technical support, product support, and training to clients. She has strong technical, communication, and project management skills.
Latesha Green has over a decade of experience in banking and payment technologies. She currently works as a Business Continuity Specialist at Fiserv, where she implements business continuity policies and procedures, manages disaster recovery testing, and supports continuity initiatives. Previously, she held roles such as Product Support Representative and Problem Manager at Fidelity National Information Services and eFunds Corporation, where she provided technical support to clients and assisted with business requirements for electronic funds transfer projects. She has a Master's degree in Business Administration and a Bachelor's degree in Professional Communication.
Ellen Sullivan has over 10 years of experience in customer support roles, including as a Computer Support Specialist intern. She has an Associate's degree in Computer Support from Waukesha County Technical College. Sullivan has strong skills in troubleshooting, software deployment, help desk support, and project management. She is proficient in C and seeks to apply her technical abilities and customer service experience.
Eric Johnson has over 10 years of experience in customer service, sales management, and IT. He currently works as a retail sales associate-manager for Metro PCS, where he greets customers, performs sales floor work, and establishes department policies and goals. Previously, he worked as a manager/sales representative for Cricket Wireless and as a contractual IT specialist. He has a GED from College of DuPage and a certificate from Olive Harvey College.
Ted Simpson has over 35 years of experience in IT roles including project manager, business analyst, and consultant. He has extensive experience managing projects across many industries and technologies. Currently, he is an IT consultant primarily working on telecom projects for AT&T, managing development teams using Agile and Waterfall methodologies.
Roy Dip has over 10 years of experience providing competitive analysis, market research, and financial reporting for major financial institutions. He currently works as a Manager for KPMG, where he analyzes clients and targets by industry, executes client segmentation, and generates reports on revenue, market share, and growth opportunities. Previously, he held roles at JP Morgan Chase and Morgan Stanley, where he developed processes for financial reporting and helped business units with strategic planning through data analysis.
Bill Munro has over 20 years of experience managing facilities and properties, including managing budgets up to $4.1 million. He has experience in marketing, management, budgeting, communications, and customer service. His background includes positions as a senior property manager, general manager, and substitute teacher. He has a Bachelor's degree in Recreation Management and Business Administration.
This document is a resume for Brandon Reginald Murchison. It summarizes his work experience including positions as a Big Data Analyst Intern, Ethanol Transloader Operator, Youth Program Analyst, Youth Life Director, and Executive Administrative Assistant. It also lists his education as a Master of Science in Cyber Security from University of Maryland University College and Bachelor of Science in Criminal Justice from Bowie State University. Key skills include Microsoft Office, databases, coding, and cyber security.
Brandon McGee is seeking an entry-level position in computer information technology utilizing his education from Springfield Technical Community College where he is earning an Associate's Degree and certifications in Cisco, CompTIA, and wireless technology. He has over 7 years of experience in sales and customer service roles for companies including Verizon Wireless, Cellular Sales, Sprint, and Lowe's Home Improvement where he met quotas, provided technical support, and recommended products to customers.
1. 213 Main Street South
Jim Ericson Lonsdale, MN 55046
507-744-4711
ericsonjim@netscape.net
http://www.linkedin.com/in/jimericson
Training
Accomplished training professional. Demonstrated strength in developing high quality, results-
orientated training organizations. Proven ability to meet business objectives. Adept practitioner
of instructional design methodologies. Exceptional public speaking and presentation skills across
all levels of an organization. Extensive expertise in the use of technological tools and
methodologies that enrich the adult learning experience.
Core Competencies
Management, Adult Learning Theory, Computer Based Training, Instructional Design, Project
Management, Needs Analysis, Public Speaking, Curriculum Development, Budget Administration,
Technology, Customer and Sales Support, Team Leadership
Professional History
2002-2008
Training Manager
L1 Identity Solutions (Identix Inc.), Bloomington, MN - Biometrics Industry
• Managed a team of technical training specialists who assessed, designed, developed, implemented, and
evaluated professional development programs for customers and employees supporting the
organization's short-term and long-term business objectives.
• Managed annual departmental budget of $700.000.
• Collaborated with Product Managers to ensure that quality product training programs were delivered on
time and within budget.
• Established training curriculum, standards and certifications for all product lines.
• Established pricing for all customer training programs offered resulting in a net gain of $ 100,000 in
annual revenue year over year.
• Developed and utilized computer based training (CBT), and web based training (WBT) programs to train
field service representatives on company products saving the company $75.000 annually.
• Established and managed request for proposals (RFP's) for training documentation, including detailed
training plans for governmental contracts which resulted in higher conversions rates from proposals to
sales.
• Maintained consistency in course development, including creation of training outlines and materials, lab
exercises, and assessments. Managed ongoing process improvement based on course evaluations and
assessments.
2002
Training & Development Specialist
The Packaging Department, Inc., Bloomington, MN - Packaging Industry
• Conducted technical training programs utilizing various mediums for internal and external customers.
• Translated business specifications into training objectives, course outlines and testing exercises.
• Planned, wrote, and maintained system user support documentation efforts, including on-line help
system, administration guides, policies, and content management for web and marketing based
communications.
• Developed and maintained documentation and training curriculum programs.
• Developed system knowledge database to aid and assist support center users and customers on
software programs.
2. 213 Main Street South
Jim Ericson Lonsdale, MN 55046
507-744-4711
ericsonjim@netscape.net
http://www.linkedin.com/in/jimericson
2001-2002
Software Training Specialist
Innovative Fleet Management. Chanhassen, MN - Automotive Industry
• Member of account management team with a primary focus on technical issues assuring that all client
needs were met.
• Developed and executed training strategy to support business objectives.
• Developed curriculum for new users and refresher courses for existing users to upgrade technical skills.
• Served as a subject matter expert on all software products.
• Created training materials, including outlines, manuals, and presentations.
• Provided classroom, on-site, and telephone training for customers.
• Scheduled, communicated, and administered class logistics.
• Conducted training sessions for both internal and external audiences.
• Captured user feedback and incorporated it into class updates.
1998-2001
Senior Education Development Specialist
Seagate Technology, Inc., Bloomington, MN - Computer Hardware Industry
• Designed and facilitated training courses worldwide for sales executives, management, representatives,
support personnel, and customers on electronic business web based applications which resulted in an
increased skill level and knowledge of the applications by participants.
• Evaluated internally and externally developed software solutions for sales and marketing electronic
business team.
• Conducted needs assessments with customers to determine how application features could be enhanced
and made recommendations to information technology programming staff.
• Managed a software application development project which was deployed worldwide to major OEM’s that
yielded a web based exchange of information and accelerated product qualification cycles for company
products. This project was recognized by a major OEM as being key to the company receiving the
supplier of choice award in 2000.
• Utilized distance learning technologies to train 130 sales representatives worldwide on software
applications that resulted in savings to the company of $ 50,000 over the previous year.
Education:
• B.A. - Marketing - Metropolitan State University, Saint Paul, Minnesota 1997
• A.A.S. – Marketing - Normandale Community College, Bloomington, Minnesota 1988
Certifications:
• Zenger-Miller Certified Instructor, 1996
• Six Sigma Green Belt, 2001
Military:
• U.S. Army – Sergeant (E-5) Honorable Discharge, 1982-1986
Civic:
• Elected as a member of the City Council and President of the Economic Development Authority, Prior
Lake MN, 2000- 2002