This document discusses Sodexo's comprehensive service solutions for the healthcare industry. It provides an overview of Sodexo's services, including food and nutrition services, guest services, facilities management, and technical services. It also highlights Sodexo's strategic approach to partnering with healthcare organizations to improve performance by optimizing people, processes, and infrastructure. The document uses an example of Sodexo's partnership with a German hospital to illustrate how it delivered measurable results like cost savings and quality improvements.

1. Com prehensive
ser vice solutions
for the healthcare 22nd March –
National Hea
lthca re Conferenc
e , Dublin
industry
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2. Your quality of life today?
What defines your experience of the National Healthcare
Conference?
Transport to Hostesses at Quality of
conference center welcome desk coffee and food
Qualified
professionals
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3. Quality of Daily Life in a Health Care Facility
What defines a hospital experience?
Guest Food and - Central call center
services nutrition - Patient transport
Medical treatment
- Sterilization
- Clinical Technology
Management Cleaning/Laundry
- Laboratory services
Facilities management:
building and technical
maintenance
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4. A STRATEGIC OUTLOOK
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5. Health care market challenges
Political
factors
Demographic
factors Economic
Supply of Care factors
Patterns
(healthcare
of disease
systems) Technological
factors
Social/societal
factors Demand for Care Availability of
qualified labor
Patient (population)
consumerism
While health care costs
significantly rising
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6. How to provide more while controlling costs?
Partnering with an industry expert,
who allows you to focus on your core business
while they take care of the rest.
A strategic, value-added and trusted partner
to make a positive impact on
business performance.
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7. Understanding specific challenges…
The 4 challenges of the health care market
Increasing Competing
chronic diseases to attract/retain
and complex treatments best clinical staff
Rising costs,
Increasing
reduced reimbursements
patient consumerism mean decreasing margins
Hospitals are under pressure to deliver more while controlling costs
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8. … and strategic priorities of health care institutions
" To reduce costs
and balance my budget "
" To increase quality
and safety "
" To be one of my country’s
top ten Hospitals "
" To be rated as
an excellent employer "
" To develop an international
reputation "
Specific challenges that require customized solutions
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9. A VALUE-ADDED APPROACH
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10. How a strategic partner can support health care
performance
Increasing Improving Improving Building Developing Reducing
efficiency and patient nursing hospital new revenue cost and
productivity satisfaction motivation reputation streams balancing
and retention to be the best budget
provider of
quality of care
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11. The route to costumized solutions
Deep Diagnosis of current szenario
Full & joint understanding of outcomes
Solution design Design
Design
Standardization
Comprehensive
Manage management
Services to users
Commitments on
Support services for
Deliver results and total cost
client processes
Technical support for
equipment and infrastructures
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12. Optimizing health care institutions’ performance
Improving the 3 key assets of an organization…
Increased Enhanced Improved
people satisfaction, process quality, Infrastructure
motivation and efficiency and and equipment
effectiveness productivity utilization, reliability
and safety
Positively impacting financial and operational performance
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13. Delivering tangible results and benefits
Examples of outcomes
Increased staff satisfaction Increased patient / visitor
and motivation satisfaction
People
Heightened occupant Enhanced staff
comfort Productivity
Reduced absenteeism Ensured regulatory
and staff turnover compliance
Process
Increased process quality Lowered operating costs
and effectiveness
Reduced carbon, energy, Maintained assets
Infrastructure water and waste footprint functionality and safety
and equipment
Extended life of physical Lowered capital
assets expenditure
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14. Sodexo provides high-impact solutions for
hospital performance
Retail management
Generic services
Patient feeding
Sterilization services
Healthcare Cafeteria
Laboratory services specific services Gift Shop/retail
Biomedical cleaning Facility Management/
Hospital Core Engineering
Bed management
Activities Mail services
Clinical technology
management Linen and laundry
Logistics Office cleaning
(patient, materials)
Guest hotel
Service assistants
Clerical staff
Direct and immediate impact on client ’s
business continuity
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15. German Heart Institute Berlin, Germany
CHALLENGES
• Reinforce international • Retain and attract elite medical staff
RESULTS • Generate cost effiency
reputation for excellence • Attract patients from around the world
SODEXO’S HIGH-IMPACT SOLUTION
• More than 20 strategic Including core activity services such • A long-term partnership with
services from patient as sterilization where quality is a shared common vision
transport critical
to technical maintenance
MEASURABLE RESULTS
• Highest medical standards • Improved hospital experience • Reduced operating costs
90% patients transported Guest house 100% booked Over €250K savings in transport
in < 5 min., serving 1,000 international and sterilization services
5,000 boxes of surgical guests per year 52% savings in bed management
instruments sterilized a week Internal call center for all staff members 10% savings in technical
Compliance: KTQ certification and to manage their requests efficiently maintenance
Moody ISO 9001 certification for
process
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16. German Heart Institute Berlin, Germany
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17. A TRUSTED PARTNER
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18. Sodexo is a world leader in Quality of Daily Life
Solutions
€15.3 bn REVENUES
380,000 EMPLOYEES
34,000 ON SITES
80 IN COUNTRIES
SERVING 50 million CONSUMERS DAILY
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19. Sodexo in the health care industry
World
leader
in
Q uality
4,30060,000 80 40
o f Daily
health care institutions health care
expert employees
countries
worlwide
year’s
experience
Life
So lutions solutions for improved hospital
High-impact
performance
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20. Why Sodexo?
An international High-impact Tangible results A long-term A strategic,
network of solutions that linked to clients’ vision value-added
health care contribute to strategic priorities and trusted
specialists hospital partner
performance
The #1 service provider to health care institutions
worldwide
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21. T hank yo u !
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22. For more information
Please contact
Name Jens Knoblich
Email jens.knoblich@zehnacker.de
Telephone +49 30 45290 195
www.sodexo.com
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