It is a summarize of a paper ´A replication and extension of quality management into the supply chain´!

1. Logo
Paper: A replication and extension of quality
management into the supply chain
Group: JENNIFER VU HUONG
Email: huongvuvu.hut@gmail.com
Author: Hale Kaynak, Janet L. Hartley
Publication: Available online 22 June 2007
Journal: International Journal of Operations Management
Subject: Extended enterprise planning
Course: BITM

2. – General information
– Verify the choice
– Purposes
– Literature review
– Methodology
– Results and findings related to extended enterprise
– Content (limitations and contributions)
– Appearance (advantages and disadvantages)
– Lessons learned
Contents
1
2
3

3. Introduction – general information
• Hale Kaynak (The University of Texas–Pan American)
• Janet L. Hartley (Bowling Green State University)
Authors
• Title of the paper: A replication and extension of quality
management into the supply chain
• Title of journal: International Journal of Operations Management
Title and
journal
• Volume and issue numbers: 2 main issues
• Keywords: Quality management; Supply chain management;
Replication research
• Number of pages: 22
Other
information
• Available online: 22 June 2007Sources
Introduction
Summary
Discussion

4. Introduction – justify the choice
Quality Management, Supply chain
ClearIntroduction
Summary
Discussion
A Company
A Supply chain

5. Purposes – 2 main purposes
Introduction
Summary
Discussion
How?
(Replication previous study to confirm)
Employee
relations
Quality Data
and Report
Product/Service
Design
Supplier
Quality
Management
Process
Management
Training
Management
leadership
Customer
focus
Firm
performance
The importance
of both internal
and external
integration in
SCM for quality
performance
?
?

6. Liturature review
Financial and
market
performance
Process
management
Supplier
quality
management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion
8 QM practices and their relationships (confirmed in Kaynak study)
Customer
Focus

7. Research model – hypothesis
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion

8. Research model – hypothesis (cont)
QM practices H Relationships
Management
leadership
H1a Positively related to customer focus
H1b Positively related to training
H1c Positively related to employee relations
H1d Positively related to supplier QM
H1e Positively related to product/service design
Training H2a Positively related to employee relations
H2b Positively related to quality data and
reporting
H2c Positively related to customer focus
…… …. ….
Total 22 hypothesis
Introduction
Summary
Discussion

9. Research methodology – Samples selected to collect data
Firms
• Manufacturing, services
Job
types
• President, vice president, director, manager, or coordinator
Functions
• Quality practices, general management, engineering, and purchasing
Able to get appropriate
answers from
respondents
Open
communication
Carefull attention
to performance
measures
Able to ask others
Introduction
Summary
Discussion

10. Research methodology – Procedure of collecting data
Select samples
Questionnaire
sent to 3047
respondents
A
Postcard mailed
to
nonrespondents
Reminding
mailing sent
Follow-up letter
and
questionnaire sent
For non-responders, the total design method (developed by Dillman) is used
424 survey replies
(13.9% response
rate)
Two
sample t-test
No significant differences based on demographics between the
two waves of responses
Introduction
Summary
Discussion
(The method guaranteed” 80% return rates for mail and telephone surveys)
A cross-sectional survey method
(at one specific point in time)

11. Research methodology – Samples selected to analyze structural model
Introduction
Summary
Discussion
Firms
• Manufacturing (eliminated service firms)
Repetition
• Deleting multiple respondents from the same company, business units
that had participated in Kaynak
Answers • Eleminate excessive missing values
Final sample used to test the structural model is
263
Total response samples
424
Final sample used to test the measurement model is
359

12. Results and findings
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion
H2bH2c

13. Refer to extended enterprises
 Extended enterprises (Supply Chain Maturity model) is an unique enterprise
 For companies to survive, they will need to operate their supply chains as extended
enterprises with relationships which embraces business processes, from raw materials
extraction to consumption
From A. Lockamy III and K. McCormack (2004) Development of a supply chain management process maturity
model Supply Chain Management: An International Journal Vo l. 9 · Num 4 pp· 272-278
Introduction
Summary
Discussion

14. Refer to extended enterprises
 Extended enterprises (Supply Chain Maturity model)
 For companies to survive, they will need to operate their supply chains as extended
enterprises with relationships which embraces business processes, from raw materials
extraction to consumption
Introduction
Summary
Discussion

15. Results and findings
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion

16. Results and findings
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion

17. Customer focus and firm performance
Introduction
Summary
Discussion Firm performance

18. Supplier Quality Management and firm performance
Introduction
Summary
Discussion
Firm performance
Supplier
Quality
Management

19. Results and findings
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion

20. Results and findings
Financial and
market
performance
Process
management
Supplier
Quality
Management
Training
Emplpee
Relations
Quality Data
and Reporting
Management
Leadership
Customer
Focus
Quality
performance
Product/
service Design
Inventory
management
performance
Introduction
Summary
Discussion

21. Content - limitations
A cross-
sectional survey
method
Longitudinal
studies
A single
respondent
within each
organization
Multi
respondents in
each
organization
Introduction
Summary
Discussion

22. Content - contributions
Confirm about:
• Importance of integration
with supply chain
members to improve
quality performance
• Direct and indirect
relationships among QM
practices tested in
Kaynak
• The relationships among
the eight QM practices
and firm performance are
stable across samples
and across time
Method:
. Offers a valid and
refined
survey instrument
that can be used to
measure QM
implementation
Researchers:
•Extend the use of
the measures into
the supply chain
Managers:
• Employ this instrument
to measure QM
implementation in their
organizations
Introduction
Summary
Discussion

23. Appearance – advantages and disadvantages
Interesting topic
Clear arguments
Clear structure
Closed-ended, objective
conclusion
Clear, professional tone
Introduction
Summary
Discussion
More advantages
than disadvantages

24. Lessons learned
 Knowledge
– Quality management in Supply chain
 Skills
– The way to structure a paper
– Survery method
 Replication and extension
 A cross-sectional survey method
Introduction
Summary
Discussion
Employee
relations
Quality Data
and Report
Product/Servic
e Design
Supplier
Quality
Management
Process
Management
Training
Management
leadership
Customer
focus

25. References
 Lectures from Prof. Rodolfo de Castro Vila
 A. Lockamy III and K. McCormack (2004) Development of a supply
chain management process maturity model Supply Chain
Management: An International Journal Vol. 9 · Num 4 pp· 272-278
 Ahire, S.L., Golhar, D.Y., Waller, M.A., 1996. Development and
validation of TQM implementation constructs. Decision Sciences 27,
23–56