UFI Operations Focus Meeting - Paris 2010 - Rowena Arzt

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Results of the Questionnaire on "Cost Efficient Operations"
By: Dr. Rowena Arzt, Director of Business Development, UFI

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UFI Operations Focus Meeting - Paris 2010 - Rowena Arzt

  1. 1. Cost Efficient Operations – Results of a questionnaire among UFI members<br />Dr. Rowena Arzt, UFI<br />
  2. 2. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  3. 3. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  4. 4. 1. General data on the questionnaire<br />Answers<br /><ul><li>67 answers from UFI member companies</li></ul>Types<br /><ul><li> exhibition organizers: 9
  5. 5. venue owners / managers: 58
  6. 6. The Americas: 3
  7. 7. Asia / Pacific: 13
  8. 8. Europe: 42
  9. 9. Middle East Africa: 9 </li></ul>Origin<br />
  10. 10. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  11. 11. 2. Cost structure and savings<br />
  12. 12. 2. Cost structure and savings<br />To which extent did you aim to decrease costs?<br />
  13. 13. 2. Cost structure and savings <br />In which areas have you achieved cost savings?<br />
  14. 14. 2. Cost structure and savings<br />Highest ranking in the category<br />Second highest ranking in the category<br />
  15. 15. 2. Cost structure and savings<br />Comparison of aim and achievement…<br />
  16. 16. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  17. 17. 3. Optimization process<br />
  18. 18. 3. Optimization process<br />Which methods or tools did you use?<br />
  19. 19. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  20. 20. 4. Impact on the Service Level<br />
  21. 21. 4. Impact on the Service Level<br />
  22. 22. 4. Impact on the Service Level<br />Highest ranking in the category<br />Highest ranking in the category<br />Second highest ranking in the category<br />Second highest ranking in the category<br />
  23. 23. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  24. 24. 5. Challenges<br />The following challenges have been most frequently reported in the questionnaire:<br />Get the staff involved and convinced<br />Maintain the service level / quality<br />Measuring the effects of the efforts<br />Negotiations / relationship with suppliers<br />Identifying the threshold below which the service level suffers<br />
  25. 25. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and partners<br />Current cost saving topics<br />
  26. 26. 6. Role of customers and suppliers<br /> The following measures have been undertaken to integrate customers in the optimization process<br />More online activity of the customers required (registration, booking, etc.)<br />Strong communication towards customers on changes and initiatives (round-tables, questionnaires, etc.)<br />But….<br /><ul><li>Many surveyed companies did not involve their customers in this process.</li></li></ul><li>6. Role of customers and suppliers<br />If you could change the behavior of your customers what would you like them to do in order to increase cost efficiency?<br />
  27. 27. 6. Role of customers and suppliers<br /> The following measures have been undertaken to integrate suppliers in the optimization process<br />Joint workshops and negotiations to create win/win situations<br />Assessment and categorization of suppliers<br />Adjustment of price levels<br />Involvement into process redesign<br />New contracts <br />
  28. 28. Presentation Overview<br />General data on the questionnaire<br />Cost structure and savings<br />Optimization process<br />Impact on the service level<br />Challenges<br />Role of customers and suppliers<br />Current cost saving topics<br />
  29. 29. 7. Current cost saving topics<br /> The following topics have been listed as being of major importance<br />Change fix into variable costs<br />Online integration of the customer<br />Sustainable development / sustainability<br />Assessment of service levels and their relevance<br />
  30. 30. !<br />?<br />?<br />?<br />!<br />?<br />Questions & answers<br />?<br />?<br />!<br />!<br />!<br />?<br />!<br />?<br />!<br />?<br />?<br />!<br />!<br />
  31. 31. Page 27<br />Contact details for further questions:<br />Dr. Rowena Arzt<br />Director of Business Development<br />UFI – The Global Association of the Exhbition Industry<br />35bis rue Jouffroy d´ Abbans<br />75017 Paris<br />phone: +33 142 67 99 12<br />e-mail: rowena@ufi.org<br />

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