1. HENRY.M.MUHLENBURG
127 Rosebud Drive
Durham, North Carolina 27704
(401) 497-7852 / (919) 973-0146
hmuhlenburg1@yahoo.com
PROFESSIONAL SUMMARY:
 9+ ExperiencedNetworkEngineerwithextensiveexperience inTCP/IP,ASA Firewall,routers,switches,network
intrusiondetection.
 Configuringroutingprotocols:(RIP,IGRP,OSPF,EGP,EIGRP,IS-IS,andBGP)
 L2/L3 Routingand Switchingconfiguration.SpanningTree Protocol 802.1Q, 802.X
 Upgrade the MPI Network,configuredandinstalledWS-C3850-12SseriesCore CiscoswitchesandWS-C2960X-
24TS-L seriesIDFswitches.
 ConfiguredASR9000 series,7200, 3845, 4000, 1800 seriesof routeretc.
 Installing,testing,andcertifyingnetworkcablingsystems;configuring,monitoringandtroubleshooting
network/datacommunicationssystems.
 Knowledge&Experience of 802.11 wirelessnetworkingprotocols.
 Installedand configure CiscoASA 5510 firewall toenhance systemsecurity.
 Configuringroutingprotocols;Install andmonitorIDSequipmentforintrusiondetectiononnetwork.
 Openportson firewall toallowcommunicationwithoutsidevendors;configuringACLandDMZ.
 CISCOASA firewalls,CISCOnetworkappliances(switchesandrouters);Access-list;NAT,PAT,VTP,STP
 Configure andmanage Local area networks(LANs) andWide AreaNetwork(WAN)
 Troubleshootandresolve all LANS/WANSissues;initiatedisasterrecoveryplansbyinstallingandrepairing
networksfrombeginningtocompletion.
 Knowledgeof IPS/IDS,DNS,DHCP,websecurity,TACACS+,VPN (SSl,IPSEC) etc.
 Monitoringtool:-solarwindsWireshark,etc.
 Provide technical supporttothe WestAfricaDisasterPreparednessinitiative (WADPI) atthe Kofi AnnanCentre;
sponsorbyUS AfricaCommandpost.
 Facilitatedinthe lunchingof LiberiaDisasterpreparednessinitiative
TECHNICAL SKILLS:
 Routers:Cisco7200, 3900, 3800, 2600 series
 CiscoSwitches6500, 3750, 3560, 3550, 5000 etc.
 Security:CiscoASA 5500, 6509 Firewall Modules/context
 Protocols:OSPF,EIGRP,BGP, RIPVer2.
 DMVPN:Dynamicmultiprotocol VPN
 System:XP;Vista;Linux;UNIX;Window2003, 2008; Windows7& 8; exchange 2003, 2007, 2010
 Hardware:Cisco(PC, Routers,Switches,Hubs,Cabling);WindowsServerAdministration;SQLServer
Administration;LAN/WAN ConfigurationandSetup;EquipmentandSoftware InstallationandTroubleshooting
 Software:MicrosoftOffice Suite2010: Word, Excel,PowerPoint,Access,Visio,Outlook,project,share point,
synergy,computrace,Symantec,AdobeAcrobat.Ticketingsystem:Remedy,Lotusnotes,service nowetc.
PROFESSIONAL EXPERIENCE
West Africa Disaster Preparedness Initiatives (WADPI), Facilitator at Kofi Annan Centre, sponsor by ECOWAS
and US Africa command Post. Facilitator Oct/15 - Dec/2015.
Provide technical support to West African Disaster Preparedness Initiative; developed Standard operational procedures
for West Africa States, Trained participants in Disaster management and identifying of events that constitutes disaster
from its initial storage. Conduct training in the concept of one health; Health for one is health for all. Developed and
trained participants on application for tracking and reporting of disaster situations. Assist in the development of Liberia

2. National Emergency Operations center, Standard Operating Procedures (NEOC SOP), facilitate in the lunching of Liberia
Disaster preparedness initiative.
UnitedState Postal Services,Raleigh,NC Nov 14 – Dec 15
Network Engineer
 Designedanddevelopednetworkarchitecture andimplementation.
 Participate indesignforumsforthe impactof enterprise networkreview.
 Conductsurveyat clientsite andperformimpactanalysisforchangestonew technology.
 Determine networkequipment’stobe replace andmake recommendationtoclient.
 Upgrade the MPI Network,configuredandinstalledWS-C3850-12SseriesCore CiscoswitchesandWS-C2960X-
24TS-L seriesIDFswitches.Designandbuildnetworkfromscratch, trainedusersonimplementationand
maintenance networkdocumentation
 Configure VLAN,VTP,STP,andACLon Ciscoroutersand Switches.
 Troubleshootandresolve all LANS/WANSissues;initiatedisasterrecoveryplansbyinstallingandrepairing
networksfrom beginningtocompletion
 Engaginginall activitiesrelatedtocomputerhardware andsoftware tools.
 Installing,testing,andcertifyingnetworkandcablingsystems;configuring,monitoringandtroubleshooting
network/datacommunicationssystems.
 InstallingWLAN devicesandconfiguringwirelessandfirewall devicesetc.
InfosysLimited,Plano, TX (Jindal FilmProject. La Grange,GA) Oct 12 - Sep 14
Network Engineer
 Developednetworkdesigninalignmentwithstandardandarchitecture forclientdatacenter.
 Designandbuildnetworkfromscratch,trainedusersonimplementationandmaintenance network
documentation
 Install computers,Servers,Routers,SwitchesandFirewall.Configuringroutingprotocols(BGP,OSPF,EIGRP,RIP,
RIP2);Install andmonitorIDS equipmentforintrusiondetectiononnetwork.
 Openportson firewall (ASA5505, 5510) to allow communicationwithoutside vendors;configuringACLand
DMZ.
 Troubleshootandresolve all LANS/WANSissues.
 InstallingWLAN andconfiguringwirelessdevice etc.
 Configure Secure IDserverandusersIDsand Password.Setupuser’sprofile,testcablingsystemandnetwork
connectivity.
 Install andconfigure DHCP,DNSoutlook,printserversandmulti-functional printers.
 Initiate disasterrecoveryplansby installingandrepairingnetworksfrombeginningtocompletion
 Engaginginall activitiesrelatedtocomputerhardware andsoftware tools;installing,testing,andcertifying
networkcablingsystems.
 Configuring,monitoringandtroubleshootingnetwork/data communicationssystems
InfosysLimited,Plano, TX (NortheastUtilitiesproject,BerlinCT.) Sep 13 – Oct 14
Associate Network Consultant
 NetworkDesignandconfigurationof CiscoRoutersandSwitches
 Install,Configure,Deploy,MonitorandTroubleshootCiscoASA 5585 NextGenFirewalls.
 Create newdomainusersgroups;grantingpermissionstogroupsasrequested,recreate userfolders;create
userJ drive,mapnetworkdrives,restore usersfilefrombackupservers;installednetworkprinters;create share
folders,create DFSlinks,create global groups,create domainlocal group;appliedsecuritypermissionsto
groups.
 Secure filesandfolder.Buildnewfile servers,copingCIPfoldertonew server,look upusersaccountsthathave
access to the CIPfoldersonthe network;sendcommunicationtousersthatfolderisrelocated;create CIP
sharedfolderonthe newfile server;create spreadsheetwithfolderpath;groupnamesusersnamesandlogon,
resolve userissueswithoperatingsystem, create new groups.
 ResolvedTicketsinlotusnote.Supportsoftware andhardware issueonthe network.Etc.

3. NovozymesNorth AmericaInc., Franklinton, NC Sep 12 – Oct 12
Network Support Engineer
 Handle architecture planningof global,internal ordata,videoandvoice communicationsincludingLAN,WANs
and Satellitenetworks.
 Refreshedolddesktop/laptopsandbuildnew machinesforusers.
 UsedGhosting/Diskimagingtoolstobackup’sdesktopsandlaptopfornew or existingusers,move userprofile
and data to newmachine,installoperatingsystemsoftware andapplicationsoftware.
 MigratedworkstationsfromWindowsXPtoWindows7.
 Upgrade computerhardware tomeetsystemcompatibility,upgradedMSOffice 2007 to 2010 install office 2010
and conducttrainingonthe usage of new system.
MicrosoftCloud Data Center,Boydton, VA Jul 12 – Sep 12
Network Engineer
 NetworkDesignandconfigurationof CiscoRoutersandSwitches.
 Engineeredandbuiltasmall LAN tosimulate variousnetworkoutage scenariostohelpresolve customer’s
networkissuesquicklyandeffectively.
 DeployedCiscoswitchesandroutersandprovidedmaintenanceaswell trainingfornon-technical staff.
 Install andconfigure Blade servers,installmemory,harddrivesandsystemboard,upgrade biosandfirmware,
run systemtestforredundancyandconnectivity,runnetworkcablesetc.
PNC Bank, Beach leaf,Raleigh,NC Mar 12 – Apr 12
Network Consultant
 Designandmaintainthe LAN and WAN for 9 sitesthat comprise the SDSdivision.Install networkinfrastructure
inthe data centersandwiringclosetsonthe sites.
 Work on designingandinstallingnewsecure networksandtheircomponentssuchasCiscoRouters,Checkpoint
and Juniperfirewalls,Catalyst6500, 3700, 3500, 2950 and 4500 switches.
 NetworkDesignandconfigurationof CiscoRoutersandSwitches
 Install computers,Servers,Routers,SwitchesandFirewall.Setupusersprofile,testcablingsystemandnetwork
connectivity.Install andconfiguremulti-functional printers,etc.
Liggett VectorBrands Inc., Morrisville,NC Sep 11 – Dec 11
Network Support Engineer
 NetworkDesignandconfigurationof CiscoRoutersandSwitches
 Configure,administer,support,andtroubleshootvariousmission-critical technologiesinanenterprise
LAN/WAN environment.
 Configure layertwothroughlayerthree CiscoswitchesforInter-VLAN,port-channels,aswell asLAN security
parameters.
 DesignedLayer2&3 VLAN for voice projecttoachieve astructuredand low latencynetwork
 Refreshedolddesktop/laptopsandbuildnew machinesforfieldsalespersonnel
 UsedGhosting/Diskimagingtoolstobackup’sdesktopsandlaptopfornew or existingusers,move userprofile
and data to newmachine,installoperatingsystemsoftware andapplicationsoftware.
 MigratedworkstationsfromWindowsXPtoWindows7;upgrade computerhardware to meetsystem
compatibility,upgradedMSOffice 2007 to 2010 install office 2010 and conducttrainingonthe usage of new
system.
Hope Global,Cumberland,RI Nov 08 – Mar 11
Network Support Engineer
 NetworkDesignandconfigurationof CiscoRoutersandSwitches
 Provide supportservicesto300+ clientsgloballyforaninternational manufacturerof automotiveengineered
components.

4.  Supportover2000+ endusersin Microsoftenvironmentwith100% inboundcalls;upgradedMSOutlook2003 to
2010 and setupusersaccountsand permissionsusingMSExchange andActive Directory;configuringWindows
servers2003 and 2008
 Managed user’smailboxes,passwordandpermissions;upgradedMSOffice 2003 to 2007 and 2010; used
Ghosting/Diskimagingtoolstobackupmachine andmove image tonew computerforexistingornewusers.
 Migrate workstationsfromWindows XPtoWindows7; performmajornetworkservicesforlocal andglobal
users.
 Installingandmaintainingnetworkswitches,routers,fire walls,andserversinprovidingprudentandsuitable
solutions.
 Servingaskeymembertodiagnose,troubleshootandresolve all LANS/WANSissues.
 Initiate disasterrecoveryplansbyinstallingandrepairingnetworksfrombeginningtocompletion.
 Engaginginall activitiesrelatedtocomputerhardware andsoftware tools;installing,testing,andcertifying
networkcablingsystems.
 1Configuring,monitoringandtroubleshootingnetwork/datacommunicationssystems;trainingnew employees
and endusersonsystemusage and applications;installingapplicationandsystemssoftware.
 Liaisingwithprogrammerstoresolve application issuesinordertomeetusercomputingneeds;configuring,
monitoringandtroubleshootingLinux server;manage email andvirusprotection.
 Improve systemsecurity,monitorandmanage the usage of the internetandnetworkresources.
 Work withRemote desktopconnectivityapplications(SMS);Supportlaptop,desktops,andprinters.
 Provide explicitcustomerservicesupporttoendusers.
 Accomplishments:
 Recognizedasvaluable memberof InformationTechnologyTeam.
 KeyMemberof DisasterRecoveryTeam;successfullyexecutedplanduringmajorfloodthatoccurredat Hope’s
Global Headquarters.
 Researchedanddevelopedprogramsthatwasessential tocompany’sgrowth.
 Configure andmanage Local area networks(LANs) andWide AreaNetwork(WAN)
 CISCOASA firewalls,CISCOnetworkappliances(switchesandrouters);Access-list;NAT,PAT
 Configure andmanage Symantecanti-virusprotectionandSymantecBackupExec
 Ensuredexceptional customerservice bymaintainingthoroughknowledge of salesprograms,policiesand
procedures;demonstratedcommitmenttoprofessional workethic.
 SuccessfullyinstalledIPphone system;setupend-userextensions,passwordsandrecordedmessages.
 Installedandconfigure CiscoASA 5510 firewall toenhance systemsecurity.
 Upgradedcomputersystemtowindows7 compatibilityandoffice 2010
 Configuredsipservertofacilitate VoIPfunctionality
 Conducttrainingsonsystemandapplicationsusage.
 SupportWindowsEnterprise Server2000, 2003, 2008 and Windows2000 XP/7,vistaand a Professional
desktops
 RehabilitativeResource Inc.,Attleboro,MA;HelpDeskSupport(weekendsonly) 6/2010- 2/2011
 Installing,supportingandmaintainingnew hardware andsoftware infrastructure;SuggestingandprovidingIT
solutionstobusinessesandmanagement;MaintainedPCnetworkandworkstations.
 Troubleshootinghardware/software installations;upgradingsystems;repairingcomputers;installedIPphone
system;setupend-userextensions,passwordsandrecordedmessages.
 Monitoringuse of internet;maintainingnetworksystems;conductingtrainingonstandardapplicationsforPC
workstations;installing,maintainingnetworkservers,switches,routers,andfire walls.
 Accomplishments:
 Developedcostestimatedoncomputerequipmentwithoutsidevendorsandconsultants.
 Conductedresearchandmade recommendationsforhardware productsinsupportof procurementand
developmentefforts.
 Installednewhardware andsoftware infrastructure.
 Ensuredall IT equipmentcomplieswithindustrystandards.
 Providedtrainingandtechnical supportforuserswithvaryinglevelsof ITknowledge andcompetence.

5. CSL Computers,Providence,RI May 06 – Oct 08
ComputerTechnician
 MaintainedPC/Networkandworkstations.
 Additional dutiesincluded:troubleshootinghardware/softwareinstallationsupgradingsystems;repairing
computers.
 Monitoringuse of internet;maintainingnetworksystems;conductingtrainingonstandardapplicationsforPC
workstations;installing,maintainingnetworkservers,switches,routers,andfire walls.
 Accomplishments:
 Developedcostestimatedoncomputerequipmentwithoutsidevendorsandconsultants.
 Instrumental indevelopingstrategiesformeetingfuture hardware andcorporate technologyneeds.
 Conductedresearchandmade recommendationsforhardware products insupportof procurementand
developmentefforts.
 Upgrade computersystemforproficiencyanddependability.
EDUCATION / CERTIFICATIONS:
 Master of Science InformationSystemsManagement,Minor:ProjectManagement,StrayerUniversity,
Morrisville,NC, 2015
 Bachelorof Science/ComputerInformationSystems&Networking,Minor:ComputerScience,NewEngland
Institute Of Technology,Warwick,RI,2010
 Associate of Science/AppliedScience,CommunityCollegeOf Rhode Island,Warwick,RI,2007
 CISCOCCNA
 CISCOCCENT
 COMPTIA Network+
 COMPTIA A+