Full Title: Web.gov: Observations About, Strategies Relating To, and Lessons Learned from the US Digital Government Strategy (and how they apply to the Broader UX Community)
Short Description:
The Obama Administration’s 2012 Digital Government Strategy set a high bar for Federal websites, calling for the creation of “information-centric” and “customer-centric” sites and mandating “citizen-engagement.”
This presentation provides an overview of the Digital Government Strategy, discusses how it came into being, and provides specific examples of recent and ongoing work in support of the strategy from a number of federal agencies. It also considers how user experience (UX) professionals can advocate for the Digital Government Strategy and how they can put its tenants to work to better serve their clients (Federal or otherwise) and, most important, the digital content users.
Gov 2.0 and Open Data are gaining momentum around the world and there's a need to plan for it coming to your organization. With many opportunities for efficiencies and client engagement comes a number of challenges - including the need to plan for sustainability. A review of current state with numerous examples is also provided.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Ocean and Coastal Governance: Networking and Informatics (NISCSS)Paul R. Boudreau
China-ASEAN Advanced Academy on Ocean Law and Management
National Institute for South China Sea Studies (NISCSS)
Inaugural Semi-Annual Program
2016 Session 24-31 January
Gov 2.0 and Open Data are gaining momentum around the world and there's a need to plan for it coming to your organization. With many opportunities for efficiencies and client engagement comes a number of challenges - including the need to plan for sustainability. A review of current state with numerous examples is also provided.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Ocean and Coastal Governance: Networking and Informatics (NISCSS)Paul R. Boudreau
China-ASEAN Advanced Academy on Ocean Law and Management
National Institute for South China Sea Studies (NISCSS)
Inaugural Semi-Annual Program
2016 Session 24-31 January
The presentation was held by Mr. Oleg Petrov, TTL, Moldova Governance eTransformation Project, during a workshop on the role of Open Government Data (OGD) in developing countries organized by the World Bank and the World Wide Web Foundation in the US. (October 2011)
Brief overview of Moldova's Government achievements and plans in the context of the Open Data efforts. Presented at the 2014 Global eGovernment Forum in Astana, Kazakhstan, within the preliminary event on Open Data and eGOV for CIS countries, organized by the World Bank and UNDESA
How you can develop open data under the constraint of limited resources. Presented by Emily Shaw, National Policy Manager, Sunlight Foundation; Alish Green, Policy Associate, Sunlight Foundation, and Councilwoman Natalia Rudiak, Pittsburgh City Council
Watch the video online: https://www.youtube.com/watch?v=_bPtIfWSkLY&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq&index=11
Get involved with Code for America: http://www.codeforamerica.org/action
So you want to be a GOV UXer: A(n updated) primer for anyone interested in d...Jeffrey Ryan Pass
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– GOV UX stats that might surprise you
– A brief history of US Federal GOV UX / rules, regs, and limitations affecting UX work
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– Federal web culture fundamentals
– Citizen engagement goals and techniques
– Usability testing rules, regs, and workarounds
– Resources and communities for GOV UXers
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My presentation from the Open Government Partnership 2013 summit in London.
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Workshop 303
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Bali, Indonesia
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Senior Research Fellow& Associate Professor at Center for Global Communications (GLOCOM)
Advocate (volunteer): open licensing
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Open Knowledge Foundation (Co-founder)
Presentation by Ben Welby, OECD, GOV Directorate, at the 3rd and last seminar in the series, held on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This 3rd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Some slides about the state of open data in Australia. These are updated regularly so please keep an eye on this slideshare account for the latest slides.
So you want to be a gov UXer... Jeffrey Ryan Pass @ UXPA International 2021Jeffrey Ryan Pass
Working for the US Federal Government (as an employee or contractor) is a unique experience. This is especially true for UXers.
This presentation provides an overview of the peculiarities, challenges, and rewards of working as a GOV UXer and offers advice for getting started, succeeding, and spreading the culture of good UX (aka CX or citizen experience). The presentation includes:
– GOV UX stats that might surprise you
– A brief history of US Federal GOV UX / rules, regs, and limitations affecting UX work
– Agencies, actors, and influencers to know
– Federal web culture fundamentals
– Citizen engagement goals and techniques
– Usability testing rules, regs, and workarounds
– Resources and communities for GOV UXers
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Watch the video online: https://www.youtube.com/watch?v=_bPtIfWSkLY&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq&index=11
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Jeff Pass UXPA 2013 Web.gov Presentation
1. Web.gov: Observations About, Strategies Relating To, and
Lessons Learned from the US Digital Government Strategy
(and how they apply to the Broader UX Community)
Wednesday, July 10, 2013, 11:00am – 12:00 pm
Jeffrey Ryan Pass
#uxpa2013 | #webdotgov | @jeffpass | @aquilent
Image: UXPA International 2013
2.
3.
4. 01/21/2009: Obama Day One
Transparency and Open (EOP)
Government Executive Memo (EOP)
Administration is commitment to “creating an
unprecedented level of openness in
Government (…) to ensure the public trust and
establish a system of transparency, public
participation, and collaboration.”
Government should be…
• Transparent
• Participatory
• Collaborative
http://www.whitehouse.gov/the_press_office/TransparencyandOpen
Government/
From Progress to Engagement
Image adapted from : Shepard Fairey
5.
6. 12/08/2009: Open Government
Open Government Directive (OMB)
Open Government Plan (OMB)
US Government will:
1. Publish information online
2. Improve the quality of information
3. Develop a culture of Open Government
4. Create a framework for Open Government
Outputs:
• Open Government Plan
• Agency Scorecard
• Open Government Blog
• Open Innovator’s Toolkit
• 09/20/2011 Open Government Partnership
National Action Plan for the United States of America
http://www.whitehouse.gov/open/documents/open-government-directive
http://www.whitehouse.gov/open/around
http://www.whitehouse.gov/open/blog
http://www.whitehouse.gov/open/toolkit
OMB Seal and OpenGov Logo
7.
8.
9. 09/28/2010: IPv6
http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf
Transition to Internet Protocol version 6
(IPv6) Memorandum (CIO)
Goals to:
• Modernize data transfer protocols
• Enable Cloud, Broadband, and SmartGrid
• Reduce complexity and increase transparency
• Secure future Federal IT systems
• Enable efficiencies and accommodate expansion
Agencies shall:
• Upgrade servers, services, and applications to IPv6
• Designate IPv6 Transition Managers
• Procure IT that meets FAR requirements
CIO Council Seal and
IPv6 Launch Logo
10.
11.
12. 02/08/2011: To the Cloud
http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/federal-cloud-computing-strategy.pdf
Federal Cloud Computing Strategy (CIO)
Provided a decision framework for cloud migration:
• Selecting services to move
• Provisioning services effectively
• Managing services rather than assets
Catalyzed Cloud adoption:
• Leveraging cloud computing accelerators
• Ensuring secure, trustworthy environment
• Streamlining procurement processes
• Establishing cloud computing standards
• Recognizing international dimensions
• Laying governance foundation
Federal Cloud Computing
Strategy Cover
13.
14. 04/2011: GOV.UK
• http://digital.cabinetoffice.gov.uk/
• http://lanyrd.com/2013/iasummit/sccpfq/
• http://publications.cabinetoffice.gov.uk/digital/efficiency/
• http://www.dandad.org/awards/professional
• http://designmuseum.org/media/item/81723/6015/Overal-Winner-announcement.pdf
UK Digital Government Service (Cabinet Office)
One year jump on the US Digital Government Strategy. Since April 2011 has:
• Consolidated all central government departments, 10 Downing, and all embassies
• Consolidated/eliminated more than 1,700 websites
• Saved a projected £1.4 billion to £2.2 billion annually
• Won major awards
Image: GOV.UK
15. 04/2011: GOV.UK (continued)
• http://www.flickr.com/photos/benterrett/7041509709/
• https://www.gov.uk/designprinciples
Established Digital Principles
• Digital by default
• Putting users first
• Learning from the journey
• Building a network of trust
• Moving barriers aside
• Creating an environment for
technology leaders to flourish
• Don't do everything yourself
(you can't)
Established Design Principles
• Start with needs*
(*user needs not government needs)
• Do less
• Design with data
• Do the hard work to make it simple
• Iterate. Then iterate again.
• Build for inclusion
• Understand context
• Build digital services, not websites
• Be consistent, not uniform
• Make things open: it makes things
better
And UK is not alone: Australia, Belgium, Chile,
Germany, Malaysia, New Zealand, Singapore, etc.
Image: GOV.UK
16.
17. 05/23/2012: Digital Government
The Digital Government Strategy (EOP)
including:
• Directive/Executive Memorandum: Building
a 21st Century Digital Government (EOP)
• Roadmap for Digital Government (EOP)
• Digital Government Strategy (EOP)
http://www.whitehouse.gov/sites/default/files/uploads/2012digital_mem_rel.pdf
http://www.whitehouse.gov/blog/2012/05/23/roadmap-digital-government
http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government.html
Federal Digital Strategy Cover
(Left: Obama signature)
18. 05/23/2012: Digital Government (continued)
Introduced by the Federal CIO and CTO:
• “Federal Government must be able to deliver
information and services to the American people
anytime, anywhere and on any platform or device”
• Four over-arching principles
• 1, 3, 6, and 12 month milestones
https://cio.gov/building-a-21st-century-government/digital-strategy/
http://fedscoop.com/u-s-cto-cio-release-federal-government-digital-strategy/
Federal CIO, Steven VanRoekel
Federal CTO, Todd Park
Image: govloop
19. Principle Addressed Through
1 – “Information-Centric” Content Syndication
Data via APIs
Taxonomy/Metadata
2 – “Shared Platform” Agency Governance
Agency Inventory
Evaluate GSA vehicles
Shared CMS / Open Source
3 – “Customer-Centric” Modern UX
Site/content consolidation
SEO
Mobile
Measure satisfaction
4 – “Security and Privacy” FISMA compliance
Data security
Personal Information Privacy
05/23/2012: Four Digital Govt. Principles
20.
21. Milestone Principle Party Status
3.1 Digital Services Innovation Center
(http://gsablogs.gsa.gov/dsic)
Shared
Platform
GSA
3.2 Digital Services Advisory Group
(http://www.whitehouse.gov/digitalgov/advisory-group)
Shared
Platform
OMB
Federal CIO Council
6/21/2012: 1-Month Milestones
Completed In Progress Icons: One Bit by Icojam
22.
23. Milestone Principle Party Status
2.1 Two High-Value Data/Content Services for APIs
(http://gsablogs.gsa.gov/dsic/agency-digital-strategy-pages/)
Information-
Centric
Agencies
3.3 Government-wide Bring-Your-Own-Device (BYOD)
Guidance
(http://www.whitehouse.gov/digitalgov/bring-your-own-device and
https://cio.gov/wp-content/uploads/downloads/2012/09/byod-
toolkit.pdf)
Shared
Platform
Advisory Group,
Federal CIO Council
4.1 Governance Guidelines
(http://www.whitehouse.gov/digitalgov/digital-services-governance-
recommendations and https://cio.gov/wp-
content/uploads/downloads/2012/09/digital-services-governance-
recommendations.pdf)
Shared
Platform
Advisory Group
7.1 Two Customer-Facing Services to Optimize for Mobile
(http://gsablogs.gsa.gov/dsic/agency-digital-strategy-pages/)
Customer-
Centric
Agencies
8.1 Tools/Guidance for Measuring Performance and
Satisfaction
(www.howto.gov/digital-metrics)
Customer-
Centric
Innovation Center
10.1 Report on Mobile Technology Including
Standards/Guidelines Application to Devices/Platforms
(http://crsc.nist.gov)
Security and
Privacy
NIST
08/23/2012: 3-Month Milestones
Completed In Progress Icons: One Bit by Icojam
24.
25. Milestone Principle Party Status
1.1 Open Data, Content, and Web API Policy, Standards,
and Best Practices for Interoperability
(Open Data Policy and Executive Order on Open Data)
Information-
Centric
OMB
3.4 Shared and Open CMS Solutions
(http://sites.usa.gov)
Shared
Platform
Innovation Center
3.5 Support to Help Agencies Develop Web APIs
(http://www.howto.gov/mobile/apis-in-government)
Shared
Platform
Innovation Center
4.2 Structure for Developing/Delivering Digital Services
(http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-
strategy-pages)
Shared
Platform
Agencies
5.1 Contract Vehicle for Mobile Devices/Wireless Service
(http://www.gsa.gov/portal/category/100931)
Shared
Platform
GSA
5.2 Inventory of Mobile Devices/Wireless Services
(http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-
strategy-pages)
Shared
Platform
Agencies
11/23/2012: 6-Month Milestones
Completed In Progress Icons: One Bit by Icojam
26. Milestone Principle Party Status
6.1 Guidelines for Improving Digital Services and
Customer Service
(http://www.howto.gov/customer-service/digital-government-strategy-
agency-milestones/improve-digital-services)
Customer-
Centric
Advisory Group,
Federal Web
Managers Council
6.2 Update Dot Gov Domain Guidance and Procedures
(http://www.gsa.gov/portal/content/100372)
Customer-
Centric
GSA
8.2 Implement Performance and Customer Satisfaction
Measuring Tools
(Deadline extended to 1/23/2013)
(http://www.gsa.gov/portal/content/100372)
Customer-
Centric
Agencies
10.2 Evaluate Opportunities to Accelerate Secure
Adoption of Mobile Technologies at Reduced Cost
(http://1.usa.gov/W3TW6h)
Security and
Privacy
Advisory Group,
Federal CIO Council
10.3 Guidelines for Standardized Implementation of
Digital Privacy Controls including Agency
Education/Training
(http://1.usa.gov/VB9M5T)
Security and
Privacy
Federal CIO Council,
NIST, NARA
11/23/2012: 6-Month Milestones (continued)
Completed In Progress Icons: One Bit by Icojam
27.
28.
29. Milestone Principle Party Status
1.2 All New IT Systems Follow Open Data, Content, and
Web API Policies; Launch Agency Developer Pages
(http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-
strategy-pages/)
Information-
Centric
Agencies
2.2 Hake Two Plus High-Value Data Systems Available
Through Web APIs
(http://www.data.gov/developers/page/developer-resources)
Information-
Centric
Agencies
2.3 Expand Data.gov to Include API Catalog
(http://www.data.gov/blog/datagov-launches-new-catalog-and-apis)
Information-
Centric
GSA
3.6 Shared Mobile App Development Program
(http://gsablogs.gsa.gov/dsic/get-it-done/mobile-application-
development-program/)
Shared
Platform
Innovation Center,
Federal CIO Council
5.3 Evaluate Contract Vehicles for New Mobile-Related
Procurements
(http://www.gsa.gov/portal/category/100931)
Shared
Platform
Agencies
05/23/2013: 12-Month Milestones
Completed In Progress Icons: One Bit by Icojam
30. Milestone Principle Party Status
5.4 Models for Delivery of Commercial Mobile
Applications into Federal Environment
(https://cio.gov/wp-content/uploads/downloads/2013/05/Commercial-
Mobile-Application-Adoption-DGS-Milestone-5.4.pdf)
Shared
Platform
Advisory Group,
Federal CIO Council
5.5 Government-Wide Mobile Device Management
Platform
(http://www.gsa.gov/portal/content/159903)
Shared
Platform
GSA
6.3 All New Digital Services Follow Digital Services and
Customer Experience Improvement Guidelines
(http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-
strategy-pages/)
Customer-
Centric
Agencies
7.2 Optimize Two Plus Public-Facing Services for Mobile
(http://www.whitehouse.gov/digitalgov/mobile)
Customer-
Centric
Agencies
9.1 Mobile and Wireless Security Baseline
(https://cio.gov/creating-a-foundation-for-mobile-security/)
Security and
Privacy
DHS, DOD, NIST
05/23/2013: 12-Month Milestones (continued)
Completed In Progress Icons: One Bit by Icojam
31. 05/09/2013: Open Data
Order: Open and Machine Readable the New Default (EOP)
Open Data Policy (EOP)
https://cio.gov/president-obama-signs-executive-order-on-open-data/
• Data collection/creation must support
processing and dissemination
• Build systems to support
interoperability and accessibility
• Strengthen data management and
release practices
• Secure data, privacy, and confidentiality
• Incorporate new interoperability and
openness requirements
Open Data Day Logo
Image: ckan.org
32.
33. Thanks!
Jeffrey Ryan Pass
Lead User Experience Consultant
Aquilent, Inc.
W: www.Aquilent.com
P: 301.939.1522
E: jeff.pass@aquilent.com
This slide deck will be available on Lanyrd under UXPA 2013:
http://lanyrd.com/2013/uxpa/scktpm/