7. Assumed Features Expected Features Delighting Features + ve - ve Insufficient Features (Low Quantity) Sufficient Features (HighQuantity)
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12. R2 R2 R2 R1 R1 R1 R1 R1 R1 R1 R1 R1 R2 Family Pack Rs.200/- only Rs.50 off Awareness / Familiarity Information regarding F/A benefit Formation of Image personality about brand Feelings associated with brand Formation of Linkages with experts / Peers and group norms. Healthy incentives promotion to excite customers into buying product Purchase Behavior