OroCRM’s 360° customer view integrates every step of the customer journey, from pre-sales and marketing activities through to final close. Use the flexibility of an open source CRM software to easily access previous conversations, discover purchase trends, anticipate customer needs, and learn new ways to convert leads into happy customers.

1. Jary Carter
Co-Founder and CEO of OroCRM
@JaryCarter

2. Real Life
Challenges

3. You need your customers
more than they need you!1

4. Customers share more
information than they ever
have.2

5. Technology doesn’t
always play nicely.3

6. The only source of
sustainable
competitive
advantage:

7. Create a better
Customer
Experience.

8. Customer Interaction
• Discover
• Evaluate
• Buy
• Access
• Use
• Get Support
• Leave
• Re-Engage

9. 3 Levels
of Customer
Experience

10. 3 Levels
of Customer
Experience
MEETS NEEDS

11. 3 Levels
of Customer
Experience
MEETS NEEDS
EASY

12. 3 Levels
of Customer
Experience
MEETS NEEDS
EASY
ENJOYABLE

14. Marketing
Sales

15. Marketing
Sales
Relevant Customer
Interaction

16. Marketing
Sales
Multi-Channel view of
customers.

17. Flexibility - Match OroCRM to YOUR exact business process.

18. Dashboards and Reporting

20. Join the Cause!
Join our Partner Program
Become Customer

21. Thank you!
http://www.orocrm.com
@orocrm
@jarycarter