This document discusses how TD Ameritrade used data and metrics to improve customer satisfaction. It summarizes how they initially saw declining satisfaction due to growth, implemented a measurement system to identify service gaps, and used insights to enhance processes. This led to lasting improvements in satisfaction scores and competitive advantages for the company.
An exclusive presentation by Mr. Mazhar Leghari, Business Development Solution Manager, SAS Middle East FZ LLC; on ‘Building for Success: The Foundation for Achievable MDM’. The presentation was made at SAS Forum India 2013.
Getting the business case right for any technology implementation is crucial to its future success. In this session, Todd Holcomb shares how Alliance Data prepared their business case, what difference this careful planning had on their initial e-invoicing campaign and key lessons learnt in their journey so far, including how to:
- Understand your current P2P process, identify opportunities for automation and target your future P2P process
- Elegantly gain the executive level buy-in and support to make your automation project a success
- Seamlessly handle non-PO invoices elegantly with your electronic invoicing solution
Insurance Outsourcing – Ensuring a Brighter Future - September 2011 Everest Group
Everest Group will highlight the findings of its reports on the insurance IT Application Outsourcing (AO) and insurance Business Process Outsourcing (BPO) market covering the following aspects:
1) Insurance outsourcing – Market size and growth: Define insurance outsourcing industry size, review growth trends, understand the key factors driving the growth of insurance outsourcing, and discuss the specific AO and BPO value propositions in light of these drivers
2) Key transaction and adoption trends in Insurance AO & Insurance BPO: Analyze the current IT-BP activity in the insurance sector covering ‘large, multi-year AO relationships’ within IT, and ‘insurance industry specific and non-voice BPO’
3) Emerging priorities and future outlook: Highlight themes that are influencing the sourcing priorities of global insurance majors; and discuss how these changes will impact the AO and BPO outsourcing landscape evolution in the future
Annik is a global research firm founded in 2000 that provides strategic information management services and innovative research solutions to help clients better understand their data. It combines deep research expertise with technical innovations to optimize data collection and delivery, increasing data quality and efficiencies. Annik partners with clients in various industries to deliver efficient market research operations through a full range of services including data collection, processing, analytics, and technology-driven reporting.
Control Your Practice and Your Future. Today\'s revenue cycle encompasses countless activities in your practice. See how ALN can help you manage your revenue cycle and turn your good practice into a great business.
SAS + Ciboodle @ Customer Intelligence User ConfSword Ciboodle
Toshi Tsuboi and Ian Henderson present the SAS + Ciboodle joint value proposition at SAS's 2010 Customer Intelligence User Conference.
Working together, SAS and Ciboodle are enabling organization's to bring customer intelligence to the contact center -creating richer and more profitable interactions for companies and customers alike.
Introduction to Reliable Business Case, the reliable method for investments in business improvement. the free RBC Excel Tool can be downloaded from http://www.reliablechange.eu and offer Return on Investment(ROI), benefit-Cost Ratio(BCR), cash flow, payback, Internal Rate of Return(IRR), benefits analysis, net present value (NPV) and more. The methodology increase the likeliness the benefits will occur in reality. Quick and easy business case method. The RBC Excel Tool can compare up to six alternatives, offer documentation of benefits, formulas, dependencies, risk, and more.
An exclusive presentation by Mr. Mazhar Leghari, Business Development Solution Manager, SAS Middle East FZ LLC; on ‘Building for Success: The Foundation for Achievable MDM’. The presentation was made at SAS Forum India 2013.
Getting the business case right for any technology implementation is crucial to its future success. In this session, Todd Holcomb shares how Alliance Data prepared their business case, what difference this careful planning had on their initial e-invoicing campaign and key lessons learnt in their journey so far, including how to:
- Understand your current P2P process, identify opportunities for automation and target your future P2P process
- Elegantly gain the executive level buy-in and support to make your automation project a success
- Seamlessly handle non-PO invoices elegantly with your electronic invoicing solution
Insurance Outsourcing – Ensuring a Brighter Future - September 2011 Everest Group
Everest Group will highlight the findings of its reports on the insurance IT Application Outsourcing (AO) and insurance Business Process Outsourcing (BPO) market covering the following aspects:
1) Insurance outsourcing – Market size and growth: Define insurance outsourcing industry size, review growth trends, understand the key factors driving the growth of insurance outsourcing, and discuss the specific AO and BPO value propositions in light of these drivers
2) Key transaction and adoption trends in Insurance AO & Insurance BPO: Analyze the current IT-BP activity in the insurance sector covering ‘large, multi-year AO relationships’ within IT, and ‘insurance industry specific and non-voice BPO’
3) Emerging priorities and future outlook: Highlight themes that are influencing the sourcing priorities of global insurance majors; and discuss how these changes will impact the AO and BPO outsourcing landscape evolution in the future
Annik is a global research firm founded in 2000 that provides strategic information management services and innovative research solutions to help clients better understand their data. It combines deep research expertise with technical innovations to optimize data collection and delivery, increasing data quality and efficiencies. Annik partners with clients in various industries to deliver efficient market research operations through a full range of services including data collection, processing, analytics, and technology-driven reporting.
Control Your Practice and Your Future. Today\'s revenue cycle encompasses countless activities in your practice. See how ALN can help you manage your revenue cycle and turn your good practice into a great business.
SAS + Ciboodle @ Customer Intelligence User ConfSword Ciboodle
Toshi Tsuboi and Ian Henderson present the SAS + Ciboodle joint value proposition at SAS's 2010 Customer Intelligence User Conference.
Working together, SAS and Ciboodle are enabling organization's to bring customer intelligence to the contact center -creating richer and more profitable interactions for companies and customers alike.
Introduction to Reliable Business Case, the reliable method for investments in business improvement. the free RBC Excel Tool can be downloaded from http://www.reliablechange.eu and offer Return on Investment(ROI), benefit-Cost Ratio(BCR), cash flow, payback, Internal Rate of Return(IRR), benefits analysis, net present value (NPV) and more. The methodology increase the likeliness the benefits will occur in reality. Quick and easy business case method. The RBC Excel Tool can compare up to six alternatives, offer documentation of benefits, formulas, dependencies, risk, and more.
Microsoft has a growing and increasingly important presence in the financial services industry. It provides many mission critical systems that large banks rely on for core functions like payments processing and trading platforms. Microsoft technology is used across business areas like retail banking, insurance, and investment management. Going forward, Microsoft sees the industry shifting towards more collaboration, standardized infrastructure, and using IT to improve customer experience and business intelligence.
McKesson uses Oracle's PeopleSoft HR Help Desk to deliver improved human resources services. They partnered with Apex IT to deploy the HR Help Desk system along with other technologies. Early results showed most support requests came through phone and the system improved satisfaction levels and efficiency. Lessons learned included managing customization and change while allowing time for training.
The document discusses Emerson's strategies for managing through an economic downturn, including maintaining price discipline, increasing research capabilities, aligning with emerging trends like environmental efficiency, building solutions presence across all businesses, and improving portfolio mix through business platforms and geography. It states that combining these capabilities with an expected post-2010 global economic rebound will create a strong foundation for growth and value creation.
The document discusses whether outsourcing is the future for law firms. It presents brief quotes from partners at top law firms who are skeptical about outsourcing. However, the rest of the document argues that outsourcing back office functions could generate significant cost savings for law firms. It provides examples of functions that could potentially be outsourced, such as finance, HR, legal research, and document review. The document also suggests that falling prices, client demands, and uncertain workflows may push the legal sector towards increased outsourcing in the future as quality of outsourcing vendors and services improves.
The document describes Generix Solutions and its Smart Micro Credit Business Suite product. Some key points:
- Generix Solutions has over 10 years of experience serving over 1,000 clients with experienced staff and state-of-the-art technology.
- The Smart Micro Credit Business Suite is an integrated software solution for microcredit organizations, including loaning, financial, and HR systems.
- It allows for multi-branch operations with a centralized database and real-time updates. The suite includes modules for loans, accounting, recovery, and reporting.
- The financial system allows for cost center-based accounting at the branch level with a flexible chart of accounts and integrated reporting.
This document discusses customer engagement and provides a pragmatic approach for measuring customer engagement at the Bolton Group. It introduces customer engagement modeling, which assigns weighted values to customer actions like website visits, coupon printing, and social media interactions. These interactions are tracked in a customer database to calculate a customer engagement score. Calculating engagement scores allows companies to better understand customer preferences and target communications more personally.
The document discusses NICE's Fizzback Voice of the Customer solution for customer experience management. It summarizes the solution's ability to capture customer feedback across channels in real-time, interpret the feedback using artificial intelligence to derive insights, and take rapid action such as routing issues or coaching employees. The document also provides examples of how businesses have leveraged customer feedback through Fizzback to improve employee and process performance, drive operational efficiencies, and increase customer satisfaction, loyalty, and lifetime value.
The document discusses challenges facing the future public sector workforce in Australia. It notes the aging population and increasing urbanization. The priorities for the public sector are improving service delivery, innovation of products and services, and workforce and talent development. This will require strengthening leadership, increasing productivity and performance, and developing a more agile workforce. Changes like consolidation, increased use of technology, and outsourcing some services will impact the workforce. Regional economies rely on public sector jobs so changes may affect them. Overall the public sector must invest in leadership, performance management, and increasing workforce flexibility and agility.
The C-level executives are puzzled and rightfully so, as to why MDM/CDI projects are so complex, time consuming and expensive when the subject matter is simply the "CUSTOMER" data. Achieving nirvana for a robust CDI solution is far fetched given the current maturity level of MDM/CDI technologies. It is in this context that this presentation makes an attempt to provide a direction with TWENTY FIVE golden rules, distilled with years of experience to clear the path for any MDM/CDI implementation.
We will examine how to create a cost benefit analysis document that clarifies your customer’s problem, explains your intended solution, and details the work required. We will break down costs of the current state and future state compared to forecasted benefits to show payback of the solution over time. This session will guide you through a simple process to help you understand how to calculate and communicate the business value of your SharePoint solutions.
Business Intelligence - Journey towards an Intelligent EnterpriseSanjay Uppal
Emirates NBD is embarking on a journey to create an intelligent enterprise through business intelligence (BI). The objectives are improved business planning, customer acquisition and retention, effective marketing, and regulatory compliance. Previously, BI capabilities were unstructured with separate departments and underleveraged infrastructure. Now, Emirates NBD is centralizing data, elevating the BI function, and standardizing processes. Key steps include establishing data stewardship, demand management, and moving to an enterprise data warehouse with a single data model. This will help transform the BI program from tactical to strategic and deliver automated, predictive insights.
This document discusses challenges for financial information systems. It outlines several types of challenges, including:
- Compliance with regulations like Basel II and Solvency II
- Issues around data representation, management, security and messaging
- Technological limitations like the inappropriateness of TCP/IP for low-latency applications
- Problems stemming from the proliferation of markets and data
It notes that a large portion of spending by capital markets firms goes to addressing ongoing technological issues rather than innovation. The document advocates applying telecommunications perspectives and standards to help resolve challenges in a more coordinated way.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The document discusses barriers to retail growth and how an outsourced ticketing service can help overcome them. The service allows marketing departments to directly control ticketing in stores in real time, enabling them to test offers and gain insights to improve the customer experience and increase sales. The service is affordable, requiring only a printer in stores, and provides marketing teams access to tools and expertise to better target promotions.
Financial Technology Market Analysis - March 2012MMMTechLaw
Raymond James provides the following in their financial technology investment banking services:
- A market analysis of the financial technology sector including coverage of payments, banking technology, insurance technology, and more.
- Expertise in transaction processing, investment technology, outsourced solutions, and other business models.
- A range of investment banking services including M&A advisory, public offerings, private placements, debt origination, and valuation.
1) The document introduces service-oriented architecture (SOA) and its key principles of loose coupling, reusability, and discoverability.
2) SOA aims to break up monolithic applications into shared, reusable services that can be discovered and composed to support business processes and applications.
3) The benefits of SOA include increased flexibility, simplified integration, aligned IT and business goals, and the ability to create composite applications through reusable services.
Global Credit & Collections for All Economiesamadhireddy
VeriSign implemented Oracle's Credit and Collections suite to re-engineer its credit and cash cycles. This included automating credit assessments using internal and external data in Oracle Credit Management. It also involved building collections scoring and strategies in Oracle Advanced Collections to help turn credit into cash faster. The implementation led to improved credit risk management, collections efficiency, and productivity gains for VeriSign. Bad debt write-offs dropped and amounts past due were reduced by 93% compared to before the implementation.
Financial Technology July Market AnalysisMMMTechLaw
Raymond James provides an overview of their financial technology investment banking services and recent transaction experience. They cover areas such as payments, banking technology, trading technology, and outsourced solutions. Services include M&A advisory, public offerings, private placements, debt origination, and valuation. Recent transactions since 2010 include acquisitions, mergers, and public offerings totaling over $3 billion across various fintech subsectors.
Function Point Analysis: Size Matters - No Matter What You Have Been Told!DCG Software Value
The document discusses how properly sizing projects is important for effective project management. It argues that nine out of ten failing projects were not properly sized. Function point analysis is presented as an effective sizing technique that provides a consistent, accurate and meaningful size measurement for projects. Tracking costs, quality and other metrics based on the sized function points of a project provides more useful performance measurements than without sizing.
ValueMomentum provides Technology Services & Business Software to Insurance & Financial Services firms. Our Customers like working with us because we deliver value to their initiatives, thereby, driving their momentum.
We do this by applying a time-tested formula of combining strong technology expertise with industry experience.
Our technology services offerings include Quality Assurance & Testing, Business Intelligence, SharePoint-based development, Enterprise Content Management and Application Development & Systems Integration.
Our Business Software is offered as part of our Foundry family of products that addresses Product Configuration, Rating, Underwriting and Agent Portal.
With our help, our Clients are driving momentum to their initiatives involving targeting the right customers, selecting profitable business, optimizing pricing, retaining valuable customers through better service, web-enabling delivery channel interactions, automating knowledge processes, creating system-wide efficiencies for delivery of products & services and becoming the “market-of-choice” for top producing Channels and Customers – while optimizing IT operations.
ValueMomentum has world class delivery centers in South Plainfield, NJ and Hyderabad, India. There are additional Client Services and Business Development offices in Chicago, IL, Sunnyvale, CA and Hyderabad, India.
Big data meets customer profitability analytics april 10 cw slidesCraig Williston
Calculating customer profitability seems simple enough. Subtract expenses from revenue, by client. But the complexity of today's financial institutions and the messy data that has resulted complicates gaining a good picture of individual clients and their value to the organization.
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
The document discusses traditional quality assurance measurements used in contact centers and why they are ineffective. It outlines more strategic and tactical measurements that provide greater business value by focusing on performance improvement, cultural impact, and business objectives. These include metrics like customer satisfaction, sales conversion rates, errors and rework, and employee satisfaction. The document provides examples of how a medical supplies company could correlate quality ratings with agent productivity and financial performance to improve customer experience and business outcomes.
Microsoft has a growing and increasingly important presence in the financial services industry. It provides many mission critical systems that large banks rely on for core functions like payments processing and trading platforms. Microsoft technology is used across business areas like retail banking, insurance, and investment management. Going forward, Microsoft sees the industry shifting towards more collaboration, standardized infrastructure, and using IT to improve customer experience and business intelligence.
McKesson uses Oracle's PeopleSoft HR Help Desk to deliver improved human resources services. They partnered with Apex IT to deploy the HR Help Desk system along with other technologies. Early results showed most support requests came through phone and the system improved satisfaction levels and efficiency. Lessons learned included managing customization and change while allowing time for training.
The document discusses Emerson's strategies for managing through an economic downturn, including maintaining price discipline, increasing research capabilities, aligning with emerging trends like environmental efficiency, building solutions presence across all businesses, and improving portfolio mix through business platforms and geography. It states that combining these capabilities with an expected post-2010 global economic rebound will create a strong foundation for growth and value creation.
The document discusses whether outsourcing is the future for law firms. It presents brief quotes from partners at top law firms who are skeptical about outsourcing. However, the rest of the document argues that outsourcing back office functions could generate significant cost savings for law firms. It provides examples of functions that could potentially be outsourced, such as finance, HR, legal research, and document review. The document also suggests that falling prices, client demands, and uncertain workflows may push the legal sector towards increased outsourcing in the future as quality of outsourcing vendors and services improves.
The document describes Generix Solutions and its Smart Micro Credit Business Suite product. Some key points:
- Generix Solutions has over 10 years of experience serving over 1,000 clients with experienced staff and state-of-the-art technology.
- The Smart Micro Credit Business Suite is an integrated software solution for microcredit organizations, including loaning, financial, and HR systems.
- It allows for multi-branch operations with a centralized database and real-time updates. The suite includes modules for loans, accounting, recovery, and reporting.
- The financial system allows for cost center-based accounting at the branch level with a flexible chart of accounts and integrated reporting.
This document discusses customer engagement and provides a pragmatic approach for measuring customer engagement at the Bolton Group. It introduces customer engagement modeling, which assigns weighted values to customer actions like website visits, coupon printing, and social media interactions. These interactions are tracked in a customer database to calculate a customer engagement score. Calculating engagement scores allows companies to better understand customer preferences and target communications more personally.
The document discusses NICE's Fizzback Voice of the Customer solution for customer experience management. It summarizes the solution's ability to capture customer feedback across channels in real-time, interpret the feedback using artificial intelligence to derive insights, and take rapid action such as routing issues or coaching employees. The document also provides examples of how businesses have leveraged customer feedback through Fizzback to improve employee and process performance, drive operational efficiencies, and increase customer satisfaction, loyalty, and lifetime value.
The document discusses challenges facing the future public sector workforce in Australia. It notes the aging population and increasing urbanization. The priorities for the public sector are improving service delivery, innovation of products and services, and workforce and talent development. This will require strengthening leadership, increasing productivity and performance, and developing a more agile workforce. Changes like consolidation, increased use of technology, and outsourcing some services will impact the workforce. Regional economies rely on public sector jobs so changes may affect them. Overall the public sector must invest in leadership, performance management, and increasing workforce flexibility and agility.
The C-level executives are puzzled and rightfully so, as to why MDM/CDI projects are so complex, time consuming and expensive when the subject matter is simply the "CUSTOMER" data. Achieving nirvana for a robust CDI solution is far fetched given the current maturity level of MDM/CDI technologies. It is in this context that this presentation makes an attempt to provide a direction with TWENTY FIVE golden rules, distilled with years of experience to clear the path for any MDM/CDI implementation.
We will examine how to create a cost benefit analysis document that clarifies your customer’s problem, explains your intended solution, and details the work required. We will break down costs of the current state and future state compared to forecasted benefits to show payback of the solution over time. This session will guide you through a simple process to help you understand how to calculate and communicate the business value of your SharePoint solutions.
Business Intelligence - Journey towards an Intelligent EnterpriseSanjay Uppal
Emirates NBD is embarking on a journey to create an intelligent enterprise through business intelligence (BI). The objectives are improved business planning, customer acquisition and retention, effective marketing, and regulatory compliance. Previously, BI capabilities were unstructured with separate departments and underleveraged infrastructure. Now, Emirates NBD is centralizing data, elevating the BI function, and standardizing processes. Key steps include establishing data stewardship, demand management, and moving to an enterprise data warehouse with a single data model. This will help transform the BI program from tactical to strategic and deliver automated, predictive insights.
This document discusses challenges for financial information systems. It outlines several types of challenges, including:
- Compliance with regulations like Basel II and Solvency II
- Issues around data representation, management, security and messaging
- Technological limitations like the inappropriateness of TCP/IP for low-latency applications
- Problems stemming from the proliferation of markets and data
It notes that a large portion of spending by capital markets firms goes to addressing ongoing technological issues rather than innovation. The document advocates applying telecommunications perspectives and standards to help resolve challenges in a more coordinated way.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The document discusses barriers to retail growth and how an outsourced ticketing service can help overcome them. The service allows marketing departments to directly control ticketing in stores in real time, enabling them to test offers and gain insights to improve the customer experience and increase sales. The service is affordable, requiring only a printer in stores, and provides marketing teams access to tools and expertise to better target promotions.
Financial Technology Market Analysis - March 2012MMMTechLaw
Raymond James provides the following in their financial technology investment banking services:
- A market analysis of the financial technology sector including coverage of payments, banking technology, insurance technology, and more.
- Expertise in transaction processing, investment technology, outsourced solutions, and other business models.
- A range of investment banking services including M&A advisory, public offerings, private placements, debt origination, and valuation.
1) The document introduces service-oriented architecture (SOA) and its key principles of loose coupling, reusability, and discoverability.
2) SOA aims to break up monolithic applications into shared, reusable services that can be discovered and composed to support business processes and applications.
3) The benefits of SOA include increased flexibility, simplified integration, aligned IT and business goals, and the ability to create composite applications through reusable services.
Global Credit & Collections for All Economiesamadhireddy
VeriSign implemented Oracle's Credit and Collections suite to re-engineer its credit and cash cycles. This included automating credit assessments using internal and external data in Oracle Credit Management. It also involved building collections scoring and strategies in Oracle Advanced Collections to help turn credit into cash faster. The implementation led to improved credit risk management, collections efficiency, and productivity gains for VeriSign. Bad debt write-offs dropped and amounts past due were reduced by 93% compared to before the implementation.
Financial Technology July Market AnalysisMMMTechLaw
Raymond James provides an overview of their financial technology investment banking services and recent transaction experience. They cover areas such as payments, banking technology, trading technology, and outsourced solutions. Services include M&A advisory, public offerings, private placements, debt origination, and valuation. Recent transactions since 2010 include acquisitions, mergers, and public offerings totaling over $3 billion across various fintech subsectors.
Function Point Analysis: Size Matters - No Matter What You Have Been Told!DCG Software Value
The document discusses how properly sizing projects is important for effective project management. It argues that nine out of ten failing projects were not properly sized. Function point analysis is presented as an effective sizing technique that provides a consistent, accurate and meaningful size measurement for projects. Tracking costs, quality and other metrics based on the sized function points of a project provides more useful performance measurements than without sizing.
ValueMomentum provides Technology Services & Business Software to Insurance & Financial Services firms. Our Customers like working with us because we deliver value to their initiatives, thereby, driving their momentum.
We do this by applying a time-tested formula of combining strong technology expertise with industry experience.
Our technology services offerings include Quality Assurance & Testing, Business Intelligence, SharePoint-based development, Enterprise Content Management and Application Development & Systems Integration.
Our Business Software is offered as part of our Foundry family of products that addresses Product Configuration, Rating, Underwriting and Agent Portal.
With our help, our Clients are driving momentum to their initiatives involving targeting the right customers, selecting profitable business, optimizing pricing, retaining valuable customers through better service, web-enabling delivery channel interactions, automating knowledge processes, creating system-wide efficiencies for delivery of products & services and becoming the “market-of-choice” for top producing Channels and Customers – while optimizing IT operations.
ValueMomentum has world class delivery centers in South Plainfield, NJ and Hyderabad, India. There are additional Client Services and Business Development offices in Chicago, IL, Sunnyvale, CA and Hyderabad, India.
Big data meets customer profitability analytics april 10 cw slidesCraig Williston
Calculating customer profitability seems simple enough. Subtract expenses from revenue, by client. But the complexity of today's financial institutions and the messy data that has resulted complicates gaining a good picture of individual clients and their value to the organization.
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
The document discusses traditional quality assurance measurements used in contact centers and why they are ineffective. It outlines more strategic and tactical measurements that provide greater business value by focusing on performance improvement, cultural impact, and business objectives. These include metrics like customer satisfaction, sales conversion rates, errors and rework, and employee satisfaction. The document provides examples of how a medical supplies company could correlate quality ratings with agent productivity and financial performance to improve customer experience and business outcomes.
Kneebone financial services presentation Kneebone Inc.
Marketing Performance Management Presentation for financial services industry. Drive new accounts by increasing your marketing effectiveness. Kneebone is a cross marketing performance software platform.
The document discusses six key questions organizations should ask about data governance: 1) Do we have a government structure in place to oversee data governance? 2) How can we assess our current data governance situation? 3) What is our data governance strategy? 4) What is the value of our data? 5) What are our data vulnerabilities? 6) How can we measure progress in data governance? It provides details on each question, highlighting the importance of leadership, benchmarks, strategic planning, risk assessment, and metrics in developing an effective data governance program.
''Qualtech consultants'', An ISO 9001:2008 certified as a leading professionally managed Business & Technolog solution company operating out of New Delhi, india engaged in the business of poroviding array of Business & technology solutions & ervices across Domains & platforms like Microsoft(Dot Net, VB, ASP), LAMP, RoR, Oracle, mySQL, MSSQL on Windows/Linux/Unix and AIX environments, Mobile Engineering etc for clients worldwide.
Everyone "knows" that B2B customers buy products when you show them the economic advantages of buying your offering. Often, you can develop a strong economic argument without collecting massive amounts of data, installing enterprise software systems or spending a ton of money. In this webinar, Jim Geisman of Software Pricing Partners shares his extensive experience working with companies to sharpen their value propositions.
Jim Geisman provides practical advice and tips that have helped B2B marketing and sales professionals in companies ranging in size from global companies to start-ups.
Learn about critical IT Service Management challenges and engage with featured Gartner Analyst, Jarod Greene, and FrontRange Director of Product Marketing, Craig Ledo. Walk away with actionable advice that will enable you to maximize efficiencies with reduced cost and complexity.
This webinar takes an in-depth look at the evolution of IT Service Management (ITSM), current trends and where the technology is going. Hear how flexible deployment options (on-premise, cloud or hybrid - combining on-premise and cloud) and the need for a single solution that meets your needs at every level of ITSM maturity is critical to helping your organization maximize operational efficiencies, reduce IT Costs and improve service quality and compliance.
Watch the full webinar: http://www.brighttalk.com/webcast/8533/57723
MY HR supplier Corporate capability - final review v1MY HR
MY HR Supplier is an Asian American minority professional staffing firm that provides recruitment services. It specializes in placing talent at Fortune 500 companies and other organizations. The document discusses MY HR Supplier's mission, philosophy, client testimonials, corporate data, growth analysis, services, recruiting process, case studies, value proposition, and client list.
MY HR Supplier is an Asian American minority professional staffing firm that provides recruitment services. It specializes in placing talent at Fortune 500 companies and other organizations. The document discusses MY HR Supplier's mission, philosophy, client testimonials, corporate data, growth analysis, services, recruiting process, case studies, value proposition, and client list.
Zd sap - predictive analytics - 3-26-13 r1Richard Lee
Richard Lee is an executive consultant who advises companies on predictive analytics and becoming predictive enterprises. Predictive analytics uses modeling, machine learning and data mining to analyze past and present data to predict future events. It has evolved from descriptive analytics in the past to now aiming to embed predictive analysis into real-time applications. Becoming a predictive enterprise requires using all data sources and predictive models across the organization to gain insights.
The document discusses integrating Radian6, a social media monitoring tool, with Salesforce to enable social customer engagement. It outlines how social media has changed customer interactions from one-to-many and untargeted to engaging, transparent and targeted. It then describes how the Social Hub product can automatically listen to social conversations at scale, route relevant conversations to the Service Cloud, and populate customer profiles to bridge the "social divide" between a company's social presence and traditional customer management.
I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
Smarter Analytics giver dig indsigt i hele forretningen, Rich Holada, IBM USIBM Danmark
This document discusses IBM Smarter Analytics signature solutions. It introduces how these solutions tackle high-value initiatives, deliver proven outcomes, and accelerate time-to-value. Examples of solutions addressed include increasing customer value, anticipating financial decisions, and preventing losses from fraud. These solutions bring together IBM's intellectual capital and analytics capabilities to deliver results for industries such as telecommunications, banking, insurance, and more.
Learn about Voice-of-the-Customer business practices:
* This report defines, explores the potential benefits, and illustrates a planning methodology for VOC
* Presents findings from a Best Practices in VOC study
* Explores some emerging VOC technologies
Learn about Voice-of-the-Customer business practices:
* This report defines, explores the potential benefits, and illustrates a planning methodology for VOC
* Presents findings from a Best Practices in VOC study
* Explores some emerging VOC technologies
Gmid associates services offerings in analyticsGurinder Dua
Gmid Associates provides analytics and data solutions to help clients make better business decisions. The document discusses Gmid's capabilities which include data mining, descriptive analytics, predictive analytics, and dashboard tools. It also outlines their service offerings tailored for industries like financial services, telecom, retail, and others. Case studies demonstrate how Gmid has helped clients with challenges like customer profiling, churn prediction, cross-sell strategies, and inventory management.
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