Introduction to Reliable Business Case, the reliable method for investments in business improvement. the free RBC Excel Tool can be downloaded from http://www.reliablechange.eu and offer Return on Investment(ROI), benefit-Cost Ratio(BCR), cash flow, payback, Internal Rate of Return(IRR), benefits analysis, net present value (NPV) and more. The methodology increase the likeliness the benefits will occur in reality. Quick and easy business case method. The RBC Excel Tool can compare up to six alternatives, offer documentation of benefits, formulas, dependencies, risk, and more.

1. The method and tool that show how your IT solutions and investments
in business effectiveness and growth becomes profitable in a reliable
way
2012-06-20
Note; This presentation is optimized for reading rather than presentation.
Method Reliable Business Case and RBC Excel Tool owned by Tyrone Skogstrom, + 46 (0) 702 94 32 02 | tyrone@reliablechange.eu

2. Get reliable benefit value expectations and greater control of the investment risk, make
decisions based on reliable data, use the strong follow up support, and encourage
benefits realisation.
Beta - Template Reliability,
'Improvement' cost minus 'As-Is' cost (RVA) The RFP table can be used in several ways.
First, if you do a quick benefits screening or business case, you can in the RFP table identif
Benefits Value Impact on result Avg Per Yr combination of low reliability and high impact. These should be the first to prioritise when yo
Reliable Column6 your analysis.
Reduced licens cost 1 089 299 2% 217 860
Remember, the early mentioned definitions of the three reliability categories With higher rel
higher likelihood the money will occur for real in your future. A business case is not a foreca
Visible forecast of business change. Relibale Business Case method defines the categorise in a w
business change and future actions of change is demanded, to climp up in the chain of cate
New services in current internet bank 14 504 616 25% 2 900 923
Reduced call center overflow cost 2 792 436 5% 558 487 Follow-up
Second line support cost reduction 3 723 248 6% 744 650 Suppose we have an old business case with 'As
'Follow-up' and in the top part of this sheet, you select
compare the new figures with an old version of the table you have stored, and identify the d
Assumed
On line liquidity diagram 11 437 642 20% 2 287 528 BUT even better, you select
Saved CC agent time due to shorter calls 0 0% - difference between them in plain view. You get the money you outperformed or underperfor
Reduced time to send & receive agreements 2 978 598 5% 595 720 Benefits Realisation
If you understand the concept of Benefits Realisation, you know how important this function
Expenses Value Impact on result Column8 Yr
Avg Per see if you historically underperformed. No
and their impact on the results.
Reliable
0 0% - Reliable Business Case is a method that not only make your excel data and estimates more
Documentation -800 000 -1% - 160 000 undertake to sort them into categories and chase for higher reliability, actually themselves m
to be acheived.
Visible
Read more about how you order you Reliable Business Case Handbook on www.relia
Redesign IT department into buyer -4 859 410 -8% - 971 882
Testing -2 600 000 -4% - 520 000
Development -6 000 000 -10% - 1 200 000
Assumed
Software licenses -6 446 496 -11% - 1 289 299
Maintenace -789 299 -1% - 157 860
ABS Total amount of money at stake 58 021 045 100% (ABS value)

3.  Method
- Reduce the decision process, support follow-ups, and improve
the likelihood for business benefits to occur in reality
- ”PreAnalysis” gives quick results highly time efficient
- Based on full economic lifetime, all benefits, and all cost
- Standard training offered by Astrakan Strategic Education or
tailored at your site, English or Swedish
- Worldwide support offered to implement Reliable Business
Case method and a framework for Benefits Realisation in your
organisation or as consulting method
 RBC Excel Tool
- Makes the method easy and practical to work with
- Documentation of benefits, cost, KPIs, business benefits
and their results, risk, dependencies, sources
- Offer ROI, Cost-Benefit Ratio, Payback, Cash flow, Benefit
diagram, Cost diagram, Opex/capex chart, internal/external
cost, follow-up table, and more
- Systematic and reliable calculation of business benefits and
cost for all kinds of investments in business change
initiatives
- The tool free to download from www.reliablechange.eu

4. RBC activities
Ensures your investment is
the best possible, find all
business benefits and all
lifetime cost. Report all
data you need to make a
quick and reliable decision
process.
Combinations:
• ’Quick Benefits
Screening Only’ for
several possible
alternatives
• Quick investment cost
assessment for risk
projects
• QuickAnalysis for
budget purposes.

5. RBC activities
Optional tools and actions to
make a reliable case. Benefit
Map link cost, process change
and results together.
Acceptance phase creates
acceptance from the
organisation.
Combinations:
• Iterative loops of
’QuickAnalysis’ and
’Improvement Phase’ give
high reliability and low risk
using the lowest number of
hours possible.
• Benefits Map can be done
before, together or after the
’RBC standard’ activities
have taken place

6.  Standardised
- The method supports all investments that are leading to better business effectiveness and organisational
improvements.
- Great support to all kinds of business development, not only IT system related
- Standardised format on documentation, formulas, and calculation
- Support standardised monetary conversion of benefits and cost evaluation
- Support international financial norm
 Gives your analysis internal legitimacy and shortens the decision process
- Systematical methodology how to calculate monetary value from benefits, fast analysis, reliable results,
fantastic report design
- Shows Cash flow, Payback, ROI, IRR, Cost-Benefit Ratio, and much more
 RBC Excel Tool
- RBC Excel ToolTM supports the method’s activities and gives all information you and your controller need to
take decisions. Especially supportive to follow-up activities.
 Explains optional alternatives clearly
- The Excel Tool can compare up to six alternative solutions, such as different tenders, or different
cloud/sourcing options
 Consider all cost
- Capital cost, operational cost, cost for business change. Separates internal and external money. Tell you if
the money will be visible in the result sheet. Improves your cost control.
 Consider all benefits
- Both tangible and intangible benefits. Excellent method for public organisations that want to consider
intangible benefits.
- Many benefits in the business enabled by IT solutions are hard to put into monetary terms. RBC considers
all benefits and gives the decision makers a true picture.

7. RBC method is integrated with benefits management strategies and benefits realisation
activities. It improves the chance that the benefits will occur in reality, and here you see how
RBC relates to such activities:
7

8. Reliable business cases
Reduced IT cost
Increased business value
Control of IT expenses
Governance of business change

9. The usefulness of the analysis:
• It points out the investment with best benefits
and lowest cost possible
• Knowledge what is financially expected
• Awareness of risk, internal and external
expenses, OpEx and CapEx, potentials,
dependencies
 A summary
- Description of investment alternatives
- How the investment’s result and scope can be improved
 A screening of all incurred cost needed to create the results
- Capital & operational expendables
- Internal & external cost
 A screening of benefits the business should create
- Qualitative & financial, tangible and intangible
 Documentation of several investment drives
- Results, cost and benefit drives, reliability, risk, dependencies
 Recommendations
- Best alternative based on tangible money and intangible values
- Measures to minimize risk and not exceed cost
- Measures to increase likelihood the business befits will occur for real

10. Benefits with RBC in your
processes:
• More profitable business change
• Quicker decision process and
continuously faster business
improvements
• Decision-makers understand
analysis, result and implications
• Business manager’s insight to their
own part to play in the benefits
 Knowledge realisation process
• Better cost control and forecast
- Training in business economics, investment analysis, • Follow-up business results
RBC methodology
• Compares easily several alternatives
- Understanding how true benefit and profitability arises to ensure best decision
- Understanding of RBC Excel Tool’s report and diagrams
 Process change
- Benefits and expense screening workshops
- Explore and document decision and governance processes
- Adopt and align RBC with present processes
- Policy development of variables and thresholds with high impact on the result
 Proficiency
- Practical training in using the RBC Excel Tool
- Coaching to carry out; analysis, workshops, and reporting
- “Learning by doing” support and mentorship
 Tools
- RBC Excel Tool, Benefits Map’s Visio-template
- Templates for reporting, power point & word
- Check lists, e.g. for decision makers to challenge the results, or to find all expenses

11. Benefits with Benefits Realisation in
your processes:
• No ”ROI by Chance” anymore
• Pace of investment and business change
increases, and with that y0ur profit
• Reduced IT lifetime cost
• Follow-ups ensures value realisation
• Programme office brings together IT,
finance, HR, into a business
improvement focus
 Knowledge • Governance and business intelligence
- Training in investment analysis and RBC methodology, improves
benefits management, business change management
 Process
- RBC processes, decision process, controlling process, program management, benefits realisation
- Integration to present processes with RBC and Benefits Realisation
- Establish policies of important variables and thresholds; to calculation, risk escalation, and
investment decision
 Proficiency
- Practical training to using the RBC Excel Tool
- Coaching to carry out; analysis, workshops, and reporting
- Coaching role of Benefits Realisation Manager, programme board member, controller
 Tools
- Establish RBC Excel Tool, Benefits Map’s Visio-template, Benefits Register etc.
- Support to implement new or adapt current tools for Operating Control to support benefits
management
- Powerpoint & word templates; for benefits realisation planning, status reporting, etc.
- Check lists, e.g. for decision makers to challenge the results, or to find all expenses

12. Benefits with the service:
• Outsourcing appraise from the eye of
a business manager
• Decision support if you consider
extending your partner’s agreement
• Improve business results from
planned or current agreement
• Added value to business
• Cost reduction
 Appraise the service from your business’ point of view
- Evaluate your original business case and convert it to RBC
- Result control, invoices, cooperation (not focus on SLAs)
- Cost- and agreement analysis
 Pursue business improvement potentials
- How current services deliver business benefits to you
- Find business-service linkage and possibly more sourcing requirements
- Possible cost reductions
 Analysis & recommendation
- Agreement requirements, or possible reformation of the present agreement
- Alternatives guidance
- Advise content and scope This service focuses on your
- Advise to measure outsourcing’s business need, excluding technical
performance evaluation (if they do
business benefits not affect your business)

13. Benefits with the service
• Cost reduction and cost control
• Verification that charges are correctly
made
• Clear picture of supplier/service
provider performance
• Control of coming agreement
negotiations
• Decision guidance of what (more) can
be outsourced /BPO
• Focus to activities with results visible
this year
 IT Agreement analysis & management
- Content and scope, valid periods & end date, contract cost
- Set up agreement register and improvement roadmap
 IT Cost analysis
- Based on budget, invoices and account table
- IT license analysis
- Current projects
 Analysis & plan
- Service provider’s relation and service fulfilment
- Service reformation & cost reduction
- Market analysis & recommendation
- Target description and activity list