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Md Jahir Uddin
1752 61 Street NW, Edmonton, Alberta. T6L 1N2
Phone: 780-802-2959
E-mail: zahiruddinbd@yahoo.com
Profile:
I am a qualified Cisco Network Engineer and have experience in managing a corporate IT
infrastructure. I am flexible and a skilled team player with an open and approachable nature,
being able to operate in a dynamic environment. I have excellent communication skills
approach and solve problems in an analytical and logical manner. Work closely and effectively
with all levels of management to achieve my targets.
Desktop Support Analyst
Enast Telecom Ltd. - Dhaka Bangladesh
November 2011 – July 2012
 Analyze and resolve end-user hardware, software and connectivity issues
 Create and update accurate and consistent records of all calls
 Monitor progress on problem resolution and advise users on status of issue
 Performing systembackups/recoveries
 Acquire and maintain current knowledge of relevant product offerings and support
policies in order to provide technically accurate solutions to our internal clients
 Participated in daily meeting with other team members to discuss ongoing issues and
offer solutions
 Monitoring and Troubleshooting day to day network connectivity problems at remote
sites
 Created equipment replacement tickets, outlined the scope of work and Set up the
dispatch of technicians and installers.
 Documentation of the work done during project implementation
 Utilizing CAT5/CAT6 network cables for network connectivity
Network Administrator
Local Government Engineering Department (LGED)
Government of the People’s Republic of Bangladesh. Agargaon - Dhaka - 1216
January 2011 –October 2011
 Design and implementation of networks for LGED head quarter and different project
offices.
 Installation and configuration of Servers namely DNS, DHCP, Proxy, Mail etc.

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 Installation and configuration of Cisco, 3COMSwitches to expand the network
 Migrated the operating systemof servers from Microsoft Windows NT to Microsoft
Windows Advanced Server 2000 and later on Windows Server 2003.
 Upgrading of the IOS on Cisco devices
NETWORK ROTOCOLS:
TCP/IP, RIP, EIGRP, BGP, OSPF, VLAN, LAN, WAN, VLAN (802.1q), SNMP, MPLS, HSRP,
HTTP, TFTP, SMTP, SSH, SSL VPN, TLS, Firewalls, DNS, DHCP, 802.1x.
EDUCATION:
Diploma inAdvance Computer Application
Bangladesh Skill Development Institute - December 2010.
GRADUATION: ‘Bachelor of Arts’ from National University of Bangladesh in 2007.
CERTIFICATIONS:
 Cisco Certified Network Associate (CCNA R&S)
 Implementing Cisco IP Switched Networks (CCNP - SWITCH)
 Implementing Cisco IP Routing (CCNP-ROUTE)
Referencesavailable uponrequest