SlideShare a Scribd company logo
The (Corporate) Customer is Always Right 
But can you give them what they want?
Ixaris – like an ‘App Store’ for Banks 
• Comprehensive range of off-the-shelf products / 
templates 
• Customise, configure and deploy per market or 
per customer without the need for an IT project 
• Or scale up sales by empowering clients to 
manage and customize themselves 
• Create exciting new products without extensive 
and expensive IT 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 2
About Ixaris 
Award-winning 
payments technology 
company with 10+ 
years experience 
delivering prepaid 
solutions 
Safe e-commerce 
payment for everyone 
Technology for 
prepaid applications 
Enterprise-grade 
prepaid solutions 
Self-service prepaid 
applications for SMEs 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 3
Lessons we have learnt … 
One size does NOT fit all – details delight! 
80% customers want variants of core payments functions. 
So reusability is valuable 
User Experience is important for success – Corporate customers 
want frequent UI changes and self management 
Coding: error prone, slow, costly 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 4
Customers are multinational and across verticals … 
Purchasing Rewards Payroll Travel 
How can we support this diversity cost-effectively? 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 5
Case 1: Grow the bottom line for European Travel Group 
• Losing 10-20% of margin 
• “Surcharges and FOREX fees a significant threat.” 
• “Facing a reconciliation nightmare.” 
Purchasing 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 6
Case 1: Grow the bottom line for European Travel Group 
Purchasing 
How it works 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 7
Case 1: Grow the bottom line for European Travel Group 
Purchasing 
Yago Casasnovas, 
Collection & Payment Manager 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 8
Case 2: Control over look & feel and frequent updates 
Pour the perfect pint 
Rewards 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 9
Case 2: Control over look & feel and frequent updates 
Rewards 
• Branded cards and 
branded portal with 
easy non tech updates 
• Real-time rewards 
that can be used to 
pay anywhere 
• Continuous brand 
experience… that 
didn’t cost the earth 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 10
How we do it: ready-to-deploy configurable payment apps 
• Comprehensive range of off-the-shelf products 
/ templates 
• Customise, configure and deploy per market or 
per customer without the need for an IT project 
• Or scale up sales by empowering clients to 
manage and customize themselves 
• Create exciting new products without extensive 
and expensive IT 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 11
Delivered by Ixaris Payments Server and basic card switch 
Payments Server 
In-built e.g. switch ACI e.g. BASE SIA 
(Postilion) 
24 
Option 3: Third-party Switch 
Option Option 2: Your 1: In-Existing the-cloud 
Switch 
• Proven with demanding multi-national 
corporations 
• PCI-compliant, in-the-cloud for rapid 
deployment – no IT integration 
needed 
• Ready-to-market, highly configurable 
corporate prepaid applications 
• Full lifecycle: client configuration, 
on-boarding, monitoring and support 
• Just bring your own BIN 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 12
Are you serving multiple clients? 
Bank 
Purchasing Disbursement T & E Purchasing 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 13
How well do your systems cope? 
Corporate customers want frequent changes esp. in the user 
interface – like changing promotions on their cardholder portal 
page. User experience is important to adoption and hence 
success. But … 
Every request is an IT project – takes 12 weeks or 
more? 
Corporate customers increasingly frustrated – considering 
going to more agile non-bank providers? 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 14
What do you think? 
Which is most important for the success of a bank’s prepaid offering to 
corporate clients: 
1. The ability for the corporate to self-customize the user interface? 
2. The ability to offer APIs to integrate with back-end systems? 
3. Comprehensive data warehouse covering all aspect of the usage of the 
programme? 
4. Support for multiple channels ‘out of the box’? 
5. Rapid deployment – ready to start issuing cards and transacting quickly? 
Please respond using your conference tablet 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 15
Summary: Winning in Corporate Prepaid 
1. To compete with agile non-bank competitors you need to: 
• deliver to the functional and UI requirements of lucrative but demanding 
customers 
• re-use to ensure you can do so quickly and profitably 
• avoid expensive and time consuming IT development 
2. Ixaris provides a fully-featured extensible open payments platform rich in 
applications and operational tools 
3. Ixaris Payments Server can be deployed over existing processing rails, 
turning legacy switches into a comprehensive platform 
Download Vincere nel settore delle prepagate corporate 
http://bitly.com/ixaris 
Download Why a processor is not enough http://bitly.com/ixaris_wcpp 
Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 16
Alex Mifsud 
Founder & CEO 
E: info@ixaris.com 
www.ixaris.com

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Corporate Prepaid - Can you system deliver? | Prepaid Summit Europe Milan 2014

  • 1. The (Corporate) Customer is Always Right But can you give them what they want?
  • 2. Ixaris – like an ‘App Store’ for Banks • Comprehensive range of off-the-shelf products / templates • Customise, configure and deploy per market or per customer without the need for an IT project • Or scale up sales by empowering clients to manage and customize themselves • Create exciting new products without extensive and expensive IT Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 2
  • 3. About Ixaris Award-winning payments technology company with 10+ years experience delivering prepaid solutions Safe e-commerce payment for everyone Technology for prepaid applications Enterprise-grade prepaid solutions Self-service prepaid applications for SMEs Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 3
  • 4. Lessons we have learnt … One size does NOT fit all – details delight! 80% customers want variants of core payments functions. So reusability is valuable User Experience is important for success – Corporate customers want frequent UI changes and self management Coding: error prone, slow, costly Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 4
  • 5. Customers are multinational and across verticals … Purchasing Rewards Payroll Travel How can we support this diversity cost-effectively? Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 5
  • 6. Case 1: Grow the bottom line for European Travel Group • Losing 10-20% of margin • “Surcharges and FOREX fees a significant threat.” • “Facing a reconciliation nightmare.” Purchasing Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 6
  • 7. Case 1: Grow the bottom line for European Travel Group Purchasing How it works Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 7
  • 8. Case 1: Grow the bottom line for European Travel Group Purchasing Yago Casasnovas, Collection & Payment Manager Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 8
  • 9. Case 2: Control over look & feel and frequent updates Pour the perfect pint Rewards Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 9
  • 10. Case 2: Control over look & feel and frequent updates Rewards • Branded cards and branded portal with easy non tech updates • Real-time rewards that can be used to pay anywhere • Continuous brand experience… that didn’t cost the earth Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 10
  • 11. How we do it: ready-to-deploy configurable payment apps • Comprehensive range of off-the-shelf products / templates • Customise, configure and deploy per market or per customer without the need for an IT project • Or scale up sales by empowering clients to manage and customize themselves • Create exciting new products without extensive and expensive IT Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 11
  • 12. Delivered by Ixaris Payments Server and basic card switch Payments Server In-built e.g. switch ACI e.g. BASE SIA (Postilion) 24 Option 3: Third-party Switch Option Option 2: Your 1: In-Existing the-cloud Switch • Proven with demanding multi-national corporations • PCI-compliant, in-the-cloud for rapid deployment – no IT integration needed • Ready-to-market, highly configurable corporate prepaid applications • Full lifecycle: client configuration, on-boarding, monitoring and support • Just bring your own BIN Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 12
  • 13. Are you serving multiple clients? Bank Purchasing Disbursement T & E Purchasing Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 13
  • 14. How well do your systems cope? Corporate customers want frequent changes esp. in the user interface – like changing promotions on their cardholder portal page. User experience is important to adoption and hence success. But … Every request is an IT project – takes 12 weeks or more? Corporate customers increasingly frustrated – considering going to more agile non-bank providers? Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 14
  • 15. What do you think? Which is most important for the success of a bank’s prepaid offering to corporate clients: 1. The ability for the corporate to self-customize the user interface? 2. The ability to offer APIs to integrate with back-end systems? 3. Comprehensive data warehouse covering all aspect of the usage of the programme? 4. Support for multiple channels ‘out of the box’? 5. Rapid deployment – ready to start issuing cards and transacting quickly? Please respond using your conference tablet Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 15
  • 16. Summary: Winning in Corporate Prepaid 1. To compete with agile non-bank competitors you need to: • deliver to the functional and UI requirements of lucrative but demanding customers • re-use to ensure you can do so quickly and profitably • avoid expensive and time consuming IT development 2. Ixaris provides a fully-featured extensible open payments platform rich in applications and operational tools 3. Ixaris Payments Server can be deployed over existing processing rails, turning legacy switches into a comprehensive platform Download Vincere nel settore delle prepagate corporate http://bitly.com/ixaris Download Why a processor is not enough http://bitly.com/ixaris_wcpp Confidential and Proprietary Information | © 2014 The Customer is Always Right Ixaris System Ltd 16
  • 17. Alex Mifsud Founder & CEO E: info@ixaris.com www.ixaris.com

Editor's Notes

  1. Remove TUI and put “European Online Travel Group”
  2. Virtual Cards issued on demand as part of the booking service Surcharge avoidance by choice of scheme important FOREX optimisation by paying in recipients currency (25+) 3-way reconciliation a critical requirement Unclaimed hotel booking comission fees running at about 20% OTG did not want to handle client funds so funding had to be managed separately OTG did not want to have to become PCI compliant cheque angle  By keeping the funds with the corporate and simply give the user the right to use those corporate funds (but not to own them) for a fixed period, then the business model changes significantly.   Fraud not a major issue but a concern
  3. This solution also works for Travel Assistance companies like AXA and whole travel Groups like Odigio and platforms like MultiComm You may not have so many travel companies on your books but there are many industries in which high volume purchasing and the companies face the reconciliation, FOREX and fraud issues too.
  4. Introduce the scenario Incentivise third-party company bar staff to carry-through Stella brand values Brand message not to be diminished by one size fits all card solution
  5. Explain solution Explain how in our experience with corporate clients one size foes not fit all