1. Ivan K.W.Chan tel: 91566099 Page 1
29 February2016
Name : Ivan Chan Kwok Wah ( 陳 國 華 )
Sex : Male
Place / Date of Birth : Hong Kong / 31 Jan 1962
I.D. Card No. : C 300934 (1)
Nationality : Chinese HK
Status : Married
Address : 1/F 115 Sam Tung Uk Village TsuenWan N.T.
Contact No. : 9156 6099
Email : ivanc3@gmail.com
WorkingExperience
May 2010 - Present Cosco International Travel Ltd
(A subsidiaryof Cosco Group)
Corporate Manager
Jobduties:
 To explore anddevelop newcorporate accounts.
 To tailor-made servicesfortravel productstocustomer& corporate clients.
 To provide highqualitycustomersatisfactiontocorporate clients.
 To identifytravel productsforpromotion.
 To analyze monthlyreportsandstatisticsfortopmanagementreview.
 To manage the fare calculationandticketissuance.
 Negotiate &deal withairlines,wholesalesagents&hotels.
 Trainand supervise oursub-ordinate.
Computerreservationsystem:Galileo &E-term
Apr 2008 - Dec 2009 Mangocity.com
(A subsidiaryof China Travel Service HoldingLtd)
Corporate Manager.
Jobduties inMangocity.com& CTS: Apr 08 – Dec 09
 Company merge with China Travel Service and in charge CTS-Passage & Cruise Department as
SeniorManager
 To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
 To analyze monthlyreportsandstatisticsfortopmanagementreview.
 Monitordepartmentperformance anddevelopthe teamwork.
 To manage the whole ticketingdepartment.
 To developingonline Chinadomestic&international bookingengineforB2C.
 To re-organize,manage,executeandimplementthe ticketingdepartmentactivities.
 To establishthe package teamtodistribute the productforsupportingcounter&website.
JobdutiesinMangocity.com
 To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
 To analyze monthlyreportsandstatisticsfortopmanagementreview.
 To explore anddevelopnewcorporate accountswithBusinessDevelopmentdepartment.
 Monitordepartmentperformance anddevelopthe teamwork.
 To advise ShenzhenHeadquartertoworkoutthe online website operationflow knowledge.
 To participate indeveloping&modifyingonline&offline managementsystem.

2. Ivan K.W.Chan tel: 91566099 Page 2
 To give advicesin travel agentoperationknowledge fordesigningthe flow of administration
pagesand fulfillcustomer&internal needs.
 To participate indevelopingthe B2B2C booking&search engine.
 Plan,organize,manage,execute andimplementthe corporate department activities.
 To work with financial departmenttosolve the corporate outstanding invoice problem.
 To handle the preparationof obtainingIATA license andotherrelevantdocumentation.
 To manage the fare calculationandticketissuance.
 Negotiate &deal withairlines,wholesalesagents.
 Trainand supervise all the staff inHK& Shenzhenoffice.
 To handle complaintsand advice ticketingknowledge toall department.
Computerreservationsystem:Galileo,Abacus&E-term
Mar 2005 – May 2008 Kam Hon Travel Ltd
(A Subsidiaryof NewWorldGroup)
TicketingManager
Jobduties:-
 To develop website,layoutdesignandmanage administrationpage.
 To manage and update the website database.
 To identifytravel productsforpromotion.
 To manage the fare calculationandticketissuance.
 Provide advicesontravel products andtickets.
 Negotiate &deal withairlines,wholesalesagents&hotels.
 Trainand supervise all the staff.
 To handle complaintsand answerhotel counterdailyticketingenquiries.
 To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
 To analyze monthlyreportsandstatisticsfortopmanagementreview.
 To explore anddevelopnewcorporate accounts.
 To operate all the administrativeworksandbusinessaccountsprofile.
Computerreservationsystem:Amadeus &E-term
Jun 2004 – Oct 2004 BTI-HK WestminsterLtd
Supervisor– Implant
Jobduties:-
 To assistthe Manager in co-operationwithclientsandteam members.
 HandlingHSBCwhole groupcorporate clientsinmakingtravel arrangement
 Supportingteammembersforsolvingproblems.
 To handle the fare calculationandticketissuance
 To provide tailor-madeservicestoincentive grouptravel.
 Negotiate &deal withairlines,wholesalesagents&hotels.
Aug 2003 – May 2004 Hutchison-Priceline Travel Ltd
SeniorTravel Consultant
Jobduties:-
 To participate indevelopingthe Hutchison’sgrouptravel business.
 Handlingwhole group corporate clientsinmakingtravel arrangement
 To handle the fare calculationandticketissuance
 To provide tailor-madeservicestoincentive grouptravel.
 Negotiate &deal withairlines,wholesalesagents&hotels.

3. Ivan K.W.Chan tel: 91566099 Page 3
Jun 2002 – Mar 2003 Travelux Limited
Business& DevelopmentManager
Jobduties:-
 To provide highqualitycustomersatisfactiontocorporate clients.
 To tailor-made servicesfortravel productstocustomer& corporate clients.
 Negotiate &deal withairlines,wholesalesagents& hotels.
 Provide staff trainingandupdate new businessproductstostaff.
 Modifyand create effective andefficientmanagementsystems.
 Supervise all sub-ordinate.
Computerreservationsystem:Amadeus
Apr 2000 – Apr 2002 hongkong.com
Travellerzone Limited(subsidiaryofhongkong.com)
Commercial & Product DevelopmentManager
Jobduties:-
 To participate indevelopingtravel portal.(travio.com)
 To give advicesintravel agentoperationknowledge fordesigningthe flow of webpagesandto
fulfillcustomerneeds.
 To participate indevelopingthe bookingengine &searchengine.
 Maintainand update the faresdatabase,hotels&otherproductsdatabase.
 Manage and answertravel portal enquiriesingoodandsatisfactionmanner.
 Setuptravel agent(Travellerzone) tosupportthe travel portal.
 To handle the preparationof obtainingIATA license andotherrelevantdocumentation.
 To supervise all staff inTravellerzone Ltd.
 Supervise overall ticketsissuance.
 To ensure andprovide customersatisfactionservice tomajorcorporate clientsinmakingtravel
relatedarrangementforbothlocal &overseas.i.e.itinerary,visaandhotel bookingetc.
 To provide tailor-madeservicestoincentive grouptravel.
 Negotiate &deal withairlines,wholesalesagents&hotels.
 To analyze monthlyreportsandstatisticsfortopmanagementreview.
Computerreservationsystem:Galileo
Sep 1995 – Sep 1999 Guangdong(HK) Tours Co., Ltd
Commercial Manager
Jobduties:-
 To participate indevelopcompany’sbusinessstrategyandmanage office administration.
 Supervise overall ticketsissuance.
 Supervise all staff undercommercial section.
 To monitorcomputerautomationtoaccommodate the needsof bothairlinesandinternational
client’sdatabases.
 Oversee the trainingfortravel consultants.
 To handle the preparationof obtainingIATA licenceandothersrelevantdocumentation.
 To ensure andprovide customersatisfactionservice tomajorcorporate clientstomakingtravel
relative arrangementbothlocal &overseas.I.e.itinerary,visaandhotel bookingetc.
 To provide tailor-madeservicestoincentive grouptravel.
 Negotiate &deal withairlines,wholesalesagents&hotels.
 To analyze monthlyreportfortopmanagement.

4. Ivan K.W.Chan tel: 91566099 Page 4
Computerreservationsystem:TictasAmadeusandAbacus.
Mar 1993 – Aug 1995 HK Four Sea Tour Co., Ltd
( CausewaybayBranch )
Commercial Manager
Jobduties:-
 Provide servicestomajorcorporate clientsinmakingtravel relative arrangementbothlocal &
overseas.
 Provide advise ontailor-madeincentive grouptravel.
 To managerthe commercial section’sofficeadministration.
 Supervisorthe commercial team’sticketissuance.
 Assistthe MIS departmenttomonitorthe computerautomationtoaccommodationthe needof the
companyandcommercial section.
Computerreservationsystem:GalileoandAbacus.
Oct 1991 – Feb1993 Symbol Travel Limited
Commercial Manager
Jobduties:-
 To helpthe directortosetupthe companyandthe office planning.
 To handle forobtainingthe TravelAgentlicenseandpreparationforIATA license.
 To assistthe directortodevelopthe corporate clients.
 To monitorthe computerautomation.
 Supervise the commercial team’sticketissuance.
 Negotiate &deal withairlines,wholesalesagents&hotels.
Computerreservationsystem:TictasAmadeusandAbacus.
Oct 1986 – Sep 1991 TraveluxLimited
OperationManager
Jobduties:-
 Supervise overall ticketissuance
 Oversee the trainingfortravel consultants
 To handle forobtainingIATA license andothersrelevantdocumentation.
 Provide service tomajorcorporate clientsinmakingtravel relative arrangementbothlocal &
overseas.I.e.itinerary,visaandhotel bookingsetc.
 Negotiate &deal withairlines,wholesalesagents&hotel.
Computerreservationsystem:TictasSabre,ApolloandAbacus.
Mar 1984 – Sep 1986 BSR International Travel Limited
TicketingSupervisor
Jobduties:-
 To handle corporate clientsinmakingtravelarrangement
 To handle the whole departmentfare calculationandticketissuance
Computerreservationsystem:Abacus.

5. Ivan K.W.Chan tel: 91566099 Page 5
Education
May 2006 – Aug 2008 The UniversityofHong Kong
Professional DiplomainBusinessLogistics/ HKU Space
 IntroductiontoBusinessLaw
 IntroductiontoGlobal LogisticsManagement
 Marketing
 LogisticsandTransportBusinessEnvironment
 Financial ManagementandReportingforLogistics
 InformationTechnologyforLogistics.
Mar 2003 – Feb2006 School ofContinuingEducation HK Baptist University
Certificate ofComputerStudies
 Effective Workplace CommunicationTheory&Practice.
 StructuredProgramming –Pascal
 BusinessMathematics&Statistics
 IntroductiontoFile Processing
 Structure of Commerce
 Database ManagementwithMicrosoftVisual FoxPro
 Structure Programming-Pascal
 IntroductiontoCProgramming
 IntroductiontoFile Processing
 Data StructuresandAlgorithms
 Tsang-jei InputMethodandChinese WordProcessing
 IntroductiontoInformationSystems.
1975 – 1981 St. John Co-educational School
(F.1to F.5)
Professional training/ courses:
- Billing&SettlementPlanProcedures/ International AirTransport Association (2001)
- Effective SupervisoryManagementSkills/ TICof HK Hotel,Catering& Tourism TrainingBoard (1988).
- Tariff TrainingAdvance Course / Swissair(1985)
- Airline ticketingandtariff II/ Hong Kong Baptist College DivisionofExtramural Studies.( 1983)
- Certificate of ComputerStudies/ HKBU
- Professional DiplomainBusinessLogistics/ HKUSpace
Languages: Cantonese,FluentEnglish,FairMandarin.
ComputerSkill: Amadeus/ Abacus / Galileo / MS Office.