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What the heck is Social
Selling…No, Really?
Lindsay Kelley & Darrell Amy
Dealer Marketing
Why is this video relevant?
Traditional vs. New
The Traditional Sale
Always Be
Connecting
New ABC’s of
Selling
• 57% of buying process is complete before
talking to sales
• Consumers are also 71% more likely to make a
purchase based on social media referrals.
Source: Corporate Executive Board
What is Social Selling?
Connecting with the buyer in the place they are
spending their time and providing something of
value to them.
Online.
Stop Selling
• Buyer 2.0 doesn’t want to be sold to
• Research and due diligence
• 92% of B2B purchases begin online
LinkedIn for Selling
Exploring the Lean Approach to Selling
• LinkedIn Search
• Long format posts = Industry expert
• Groups
• LinkedIn Invitation
LinkedIn Advanced Search
881 Results
Long Format
Buyer 2.0
• Researches online
• Tunes out traditional tactics in favor of
educational content
Social Tools
Groups
Connecting to Prospects
• LinkedIn Invitation
– Always have a personal greeting – never the
generic “I’d like to connect with you” message
– Find a common thread (ex. Part of same group,
both graduated from the same college)
Social Selling Example
Dissecting the Example
• Researched his prospect
• Found a common connection
• Made meaningful request to connect
Industry Expert
• Position yourself as an expert
• Discover articles to share on multiple social
channels
• Strengthen relationships
Track, Monitor, Engage
Top 3 Things to Remember about Twitter
1. Its not about selling, so don’t do it.
2. Maintain customer relationships
3. Be the first to respond to them
Wrap up
• Social selling is about educating and
informing, not selling
• Monitor and track prospects and customers so
you can engage and build relationships
• Your prospects prefer to educate themselves,
so share relevant information and be at the
right place at the right time.
Questions

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Itex 2015 speaker presentation what the heck is social selling

Editor's Notes

  1. https://www.youtube.com/watch?v=jottDMuLesU
  2. Buyer 2.0 is digitally savvy and likes to be educated.
  3. Realized as I was creating presentation – I am the perfect example. How many devices and screens does one business person need?!
  4. Cocktail parties Golf outings
  5. This methodology is dead
  6. Dig in – who are your second degree connections – who can you connect with – like minded folks who are valuable.
  7. Positioning as an influencer Shows up in your connection’s LinkedIn every day
  8. With social selling its about being at the right place at the right time
  9. Some are free some cost $$ but they will help organize your sales reps.
  10. Engage with prospects Reply to questions posed DO NOT SELL – be useful to them
  11. Think back to the cocktail reception and golf tournament - connect to those folks to marry the traditional and new age sales techniques.
  12. Why should I connect with you? DO we have common interests, shared connections, potential to partner? I could look this up but why? Don’t make me work for it, give me a reason!
  13. James is a head of sales for a company selling business consulting to professional services firms. From experience, he knows that he wins business when firms face significant changes – sudden expansion or contraction, a merger or consolidation. Because he is social savvy, James sets up a series of ongoing searches to look for trigger phrases in social media. He follows key target companies on LinkedIn and looks for new job postings and breaking news. And he comments on industry blogs when he has insight to offer. James sets up a search on LinkedIn and is able to connect with prospects online with a compelling and meaningful connection request. He joins relevant groups and participates in discussions. As James shares social posts relevant to his target market and posts long format social posts, his connections begin to associate James as a solution to their challenges and he becomes positioned in their mind as a trusted resource. In addition, his posts are able to be indexed by Google and become search results It means James is far more likely to be in the right place at the right time when a sales opportunity does come up. He is already hooked in to the conversation and demonstrating value. Plus he will not be starting with a cold lead, giving him a head-start over his competitors. Importantly, as our example above shows, getting started in social selling needn’t be a complex or overly time-consuming exercise.
  14. Interruptive cold call vs soft connection / relationship building
  15. Sales reps need to follow industry influencers, share what’s relevant, and become a resource for the prospects they are seeking.
  16. Show that you have their interests, challenges and needs in mind with encouraging tweets and educational tweets Imaging a customer that sees you retweeting and replying to their posts – they think of you and get warm fuzzies Set up alerts and track mentions of your customers and/or your competitors.