Kyle Barnes has over 5 years of experience in IT support roles. He has worked as an IT Support Specialist and Help Desk Technician for Tiger Financial, providing technical support to over 150 stores across the US, UK, and Canada. His responsibilities included resolving technical issues, maintaining databases and equipment, managing Windows servers, and partnering with internal teams and vendors on projects. Barnes earned a Bachelor's degree in Business Administration with a Finance minor from Wichita State University.

1. Kyle Barnes
9211 NE 15th
Ave, K337 – Vancouver, WA, 98665 – (360)-721-5263 –
kylenbarnes@gmail.com
www.linkedin.com/in/kylenbarnes
Education
Bachelor of Business Administration, Finance 2012 - 2015
Minor in Criminal Justice
Wichita State University, Wichita, KS
Professional Experience
IT Support Specialist Tier 1 December 2011 - July 2012
Tiger Financial, Wichita, KS
§ Resolved technical problems and answered queries by telephone/on-site in
support of internal and/or outside customer computer hardware, software, network
and telecommunications systems
§ Recommended information technology strategies, policies, and procedures by
evaluating organizational outcomes, identifying problems, evaluating trends, and
anticipating requirements during new store openings and acquisitions
§ Monitored and maintained databases and facility equipment (workstations,
switches, servers, telecommunications, displays, etc.) for over 150 Speedy/ Rapid
Cash stores across the US, UK and Canada - partnering with third-party vendors
§ Managed windows server operating systems, including Active Directory, DNS,
DHCP, file/print services, certificate services and group policies
§ Partnered with developers, QA, BSA and marketing to help rollout projects such
as but not limited to Opt+
§ Weekly on-call shifts via VPN to support domestic and international stores after
hours
Tier 1 Help Desk Support Technician April 2011 – December 2011
Tiger Financial, Wichita, KS
§ First responder, provided excellent customer service by having an extensive
working knowledge of all operations including Curo, Cito, Cujo and Curo UK
§ Investigated, documented and resolved incoming tickets by accessing knowledge
base articles and if need be partnering with the right person(s)
§ Served as point of contact for local/remote locations and system users to obtain
clarification of problems and if necessary escalating tickets to the proper
departments with excellent follow-up and resolution
§ Installed, maintained, and repaired computer hardware and software
§ Strong knowledge of Microsoft Active Directory (provisioning, group policies,
OU, scripting, etc.)
§ Use of Exchange Management Console to create new user and group mailboxes
and manage mailbox permissions
§ Coordinated (low to midrange) Technical Projects with multiple internal
departments and external vendors
§ Assisted in recovering lost/deleted data
§ Monitored licensing utilization and inventory of new and existing equipment for
IT department also brick and mortar stores when applicable