Dawn Kaufman is an experienced IT Program Director with over 20 years of experience at Microsoft. She has a proven track record of improving communication, fostering strategic alliances, and enhancing productivity. Kaufman holds a Bachelor's degree in Organizational Management and several IT certifications. She is fluent in Spanish and semi-fluent in German and Russian.

1. Changing Your Stars
A renaissance corporate leader, who improves communication and
fosters strategic alliances that enhance productivity and efficiencies
while improving the collaborative culture.
Dawn A. Kaufman
32880 NE 42nd Street, Carnation, WA 98014
Phone: 425-633-9212 Email: dawn.kaufman@comcast.net
IT Program Director
 A creative pioneer, who delivers increased productivity, incorporating concise and elegant
frameworks while enhancing monitoring, reporting, and visibility.
 A consistent All-star, who has the ability to leverage both technology and people to create
award-winning solutions with clients.
 Summa Cum Laude graduate in Organizational Management that has numerous awards for
people development and collaboration.
 A multi lingual negotiator with CRISC experience and outstanding achievements at all levels of
the corporate culture and Software Development Lifecycle (SDLC).
Experience and Career Achievement
Microsoft Corporation 2008-Present
Governance, Risk & Compliance Program Manager, Redmond
WA  ISO 31000 and 27000 Archer
Subject Matter Expert for Risk
Delivered dramatic turnaround and transformational guidance,
Treatment.
while reducing the reintroduction of similar vulnerabilities to  Managed 17 business units
the Volume Licensing IT space. By partnering, with VLIT, I was entailing 300+ applications.
able to change the reactive legacy environment to a proactive  Led engagements with Risk,
engagement. By introducing a single point of contact, I was able Assessments, and Privacy to
to give visibility of the entire portfolio to management and complete comprehensive
change the culture; saving time, money, and resources. compliance reviews.
 Tool Development: Within 45 days recognized and addressed the need for a comprehensive data
set. I created a SQL 2008 DB in Business Contact Manager to have an amalgamation of all data
sources; including MSApps, Product Studio, TFS, SDL Track and Outlook communications. This is
leverage by 6 additional team members and is available to all that need access to ensure that clients
received “First and Best” customer service. The introduction of this tool provides “real-time”
reporting and monitoring of all accounts and their activity.
 Client Relationship for business feasibility in relationship to Security. Advised clients on their
outstanding issues and created a feasible implementation of a remediation plan to address those
issues or needs.

2.  Process Engineer and Reporting: Track and monitor all line of business(LOB) applications
throughout the process in SDLC. Risk rank applications; as control failures are identified, establish
remediation plan with the engineering team to address those within the next twelve months. Risk
Acknowledgement tracking, monitoring and reporting to GMs, CISO and CIO on a monthly basis.
 Cost Reduction: By using “out of the box” Microsoft Software(BCM), removed the support model
and engineering overhead of another software vendor for customized solutions.
Microsoft Corporation 2008-Present
Microsoft Military Outreach Director, Redmond WA
Highly successful Startup venture for Microsoft that focuses on recruitment of veterans. Identified an
untapped demographic to Microsoft of skilled, qualified workforce that had not been previously
leverage. While working with our Talent Resource Managers, I created an aggressive campaign to fill
those vacancies by reaching out to our Armed Forces.
 Strategic Vision and Planning: Facilitated strategic market
planning and social media presence with program managers to  Creation of the “We Still
launch and create a sustainable recruiting marketplace. Serve” Program for Microsoft.
 Employee Recruitment: There was an employee shortfall of 80  Strategic Planning and
personnel with highly specialized talents. After launching this creation of website and all
aggressive campaign, we were able to fill all 80 of open content, including graphics
positions that had been vacant for over 6 months. and marketing efforts.
 Event Planning for Veteran’s
 Branding and Design: In the military community, Microsoft was
Day and Memorial Day to
perceived only as a “software” house. By launching this
honor our veterans.
campaign, it started a culture shift; gaining positive visibility to
military members that their skills were needed and desired
thereby, increasing the applicant pool.
Microsoft Corporation 1999-Present
Organizational Development, Soft Skills Trainer, and Emergenetics Facilitator, Redmond WA
Impactful motivational speaker and educator that was able to define human capital strengths and
areas of improvement. I implemented a combination of soft skills training and Emergenetics programs
that enhanced communication and led to the empowerment of the
workforce. This was accomplished through the actualization of a
strategic vision for the organization and executed in concert with the  Emergenetics Certified
mission statement. This created a thriving and learning community Associate and well versed in
that was able to attain their higher potential for a minimal DISC, MBTI and Insights.
investment.  FY11 – Over 600 Emergenetics
customers
 Organizational Management: Led the education initiatives for  FY10 – Over 150 Insights
ISRM for personal development and productivity while, bridging customers
gaps between leadership, management, and individual  Diversity driven Mentor
contributors. o Women in IT
o U.S. Veteran

3.  Leadership Development: Individually counseled leaders and management to help facilitate learning
and understanding of their strengths and that of their organization.
 Peer-to-Peer Mentoring: Daily coaching of peers to enhance their communication to management
while being a mentor the enables them to develop their talents and skills to their greatest ability.
 Curriculum Development:
o I created and delivered customized NEST courses (New Employee Support Training) to
CSS/PSS (Customer Support Service/Product Support Services) employees and vendors as
needed.
o Throughout my tenure, I have delivered, coached, and mentored leadership and peers on
communication and soft skills enhancements.
o Program development of Emergenetics material for various seminars, conferences, and
venues to address the varying needs of the clients.
Education, Awards and Certifications
University: Bachelor of Arts - Organizational Management - Ashford University (2011)
Certifications: CRISC – IT and Risk Management (ISACA.org) (2011)
Emergenetics Trainer (2010)
CompTIA Project+™ Certification (Jun 2008)
MCSE/MCSA, Windows 2000 (Jul 2003)
Awards: Summa Cum Laude graduate – Ashford University (2011)
FY11 - IT Pro - Collaboration
FY10 - IT Pro - People Management
Societies: U.S. Veteran's Honor Society (2011)
Cambridge Who's Who (2011)
Languages: Spanish (Fluent)
German (Semi-Fluent)
Russian (Semi-Fluent)
Veteran Status: U.S. Air Force (1984-1989)
Security Clearance: TS/SBI (1984-1994)
Career History and References available upon request.