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Amanda de Jong, profile picture
Uploaded byAmanda de Jong
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Digital customer onboarding

The document discusses the importance of digital customer onboarding in enhancing the customer identity experience, emphasizing the need for smart, secure, and safe processes. It highlights issues such as fragmented data, complex authentication, and privacy concerns, which can lead to customer dissatisfaction. The paper presents solutions for improving onboarding strategies, particularly within the financial industry, to meet customer expectations and ensure secure identity management.

Business◦
Related topics:
Identity Management•Enhancing Customer Experience•
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DigitalCustomerOnboarding SMART SECURESAFE Customer Identity Experience 360* View
DigitalCustomerOnboarding Montfoort, April 21, 2016 Smart, Safe and Secure
ABOUTEVERETT Makingidentitymatter
OURDICTIONARY SPECIALIST|LEADING|TRUSTWORTHY|ENJOY|TEAM
OURSPECIALTY IDENTITYMANAGEMENT|ACCESSMANAGEMENT|ACCESSGOVERNANCE| PRIVILEGEDACCOUNTS|SMARTAUTHENTICATION|IDENTITY-AS-A-SERVICE| IDENTITYRELATIONMANAGEMENT EMPLOYEES customers things| |
“Identity Management is not only about control and keeping the wrong people out; It is about building relationships and inviting the right people in.” Gerald Horst - CEO Everett
Thisiswherethejourneystarts
Customeronboardingisthefirststep Customer Identity Experience 360* View Inputtingthecustomercentralstage
Onboardingenableswhatcustomersexpect Easy Safe Always and everywhere Personal Relation with people and things Understanding Reuse data Internal & external data Customer Identity Experience 360* View
REALITITYCHECK Complex authentication Each channel with own portal Multiple logins No single experience Different identities for 1 customer Privacy not ensured No control over personal data Fragmented data Customer Identity Experience 360* View
Customersleaveorganizations Whenexpectationsarenotmet Customer Identity Experience 360* View
DigitalCustomerOnboardingshouldbe SMART SECURESAFE
SmartOnboarding Omni-channel Borderless Social registration Reuse of data
SafeOnboarding Checked Identity Known Identity IdentityVerification Unique Identity Verified Identity Level of Assurance
SecureOnboarding Strong authenticationReuse of the onboarding proces ?
DigitalCustomerOnboarding SMART SECURESAFE Customer Identity Experience 360* View
*Thesis 1* “Digitalcustomeronboardingismostlyrelevantforthe financialindustry”
*Thesis 2* “Digitalcustomeronboardingisnotanidentityand accessmanagementchallenge”
Improve digital customer onboarding Making Identity Matter