The document discusses trust seals and certification for websites. It recommends using 2-3 well-known trust seals that are relevant to your industry and customers. The seals should be displayed prominently on pages to build confidence. The document also describes ISCOW, an organization that certifies websites to maintain safe and secure online commerce. ISCOW certification involves meeting standards around quality, delivery, security, customer service and privacy. Certified websites can display the ISCOW seal to show customers they are a trusted merchant.