The survey found that on average people currently use 3.3-4.7 communication media daily or often, but expect to use 1.7 fewer media in five years. While older technologies like email, texting and phone calls are still most commonly used for business and personal communications, people expect to use email and paper mail less over the next five years as newer media like texting and internal corporate messaging gain popularity. Younger survey respondents anticipate using fewer communication media overall in the future compared to older respondents.

1. X
Is Email
Dying?
Extreme Networks conducted a worldwide survey on email
and messaging communication trends. Here are the results.
Average number of communication
media used:
Every Day Often
Women use
3.3
3.9
more media
on a regular
4.1
4.7
basis.
3.4
4.0
Five years from now: Change in the
number of communication media used:
All:
Men: Women: Young:
-1.7
-2
+.5
-2.1
Five years from now:
Young people expect to use:
Key
Email
Pinterest
Posting to group
forums or wikis
Twitter
Google Chat
or Google
Hangout
Yahoo Msgr
or AIM
Text Messaging
(including SMS,
GroupMe, …)
LinkedIn
Messaging
Internal corp.
messaging
(Yammer,
Chatter, etc)
Facebook
Skype
Voicemail
Google+
FaceTime
Voice telephone
(mobile or
land-line)
Foursquare
Instagram
or Snapshot
Paper mail
How often do you use the following
for business-related communications?
Daily
Often/Sometimes
100%
80%
Beyond email
and phone, texting
is used more
than other media.
60%
40%
20%
0%
How often do you use the following
for personal communications?
Daily
Often/Sometimes
100%
80%
60%
40%
20%
0%
Older technologies like email,
texting and the phone are the
most entrenched.
How do you expect your usage of each
medium to change five years from now?
More
Less
40%
20%
0%
-20%
Confirming expectations,
mail will be utilized
less in the future.
-40%
-60%
Survey Response Breakdown
Age
18-30
31-40
41-55
Over 55
Male: 88.7%
Gender
Female: 11.3%
Location
North America
Central America
South America
50.0%
3.3%
6.5%
For more information, visit ExtremeNetworks.com
Europe
Asia
Africa
33.4%
5.7%
1.2%