8. September 2013
Seven principles to manage by
• Good employer obligations/ good employee obligations
• Every job counts
• Every person counts
• Excellent attendance is an expectation – no exceptions
• Zero tolerance for dishonesty/ disengagement/ own-goals
• The customer never takes ‘sickies’
9. September 2013
Take ownership for success
• Know what’s broken – you can’t manage without statistics
• Start without fanfare
• Get it right at the gateway
• Treat each person as if they were your only employee
• Be pro-active with problems
• Be fair, objective and consistent
• Be courageous, no exceptions, no excuses
• Give first-line management/team-leaders the tools
