Modern point of sale (POS) systems have evolved beyond transaction processing to enhance the customer shopping experience through features like mobile POS, drop shipping, and multi-channel inventory management. These advancements aim to improve customer interaction, boost sales conversion, and integrate e-commerce with traditional retail. The focus has shifted from solely capturing sales to utilizing comprehensive customer data for better service and strategic decisions.

1. Advancements in Point of Sale

2. Advancements in Point of Sale Software
Today’s POS systems provide more functionality than simply
capturing a transaction and should be used to better the customer
shopping experience across all channels. Modern POS system
functionality includes mobile POS (allowing store associates to be
untethered from the counter) drop shipping, ship from store and
pick up in store, as well as the delivery of catalog and customer
information.

3. Advancements in Point of Sale Software
Evolution of Point of Sale Hardware and Software have been tightly coupled in order to process a Sales Receipt
From Pencil and a Pad of Paper to cloud computing and a iPad

4. Advancements in Point of Sale Software
• Traditionally Point of Sale Software was focused on the “Sale”
figuratively at the “point of sale” hence POS.
• Capturing what item was sold, how much and what price
• Creating a Sales Receipt,
• Taking payment, cash, credit, debit,
• Printing a sales receipt
Basic, Customer Facing, and Single Channel

5. Advancements in Point of Sale Software
Advancements are a buy product of:
• Improve the customer experience
• Save the “SALE” and increase conversion
• e-Commerce
• Multi or Omni-Channel Pressure
• Hardware catching up to Software
• Cloud based vs. on Premise Based Deployment

6. Advancements in Point of Sale Software
Point of Sale Solutions Maintain Inventory
• View Inventory by Store
• View Inventory by DC
• View Inventory by Channel
• View Inventory by open Purchase Order
• View Inventory by Transfer Order

7. Advancements in Point of Sale Software
• Ship from another store
• Ship from vendor
• Ship from distribution center
• Ship from 3PL
• Ship to Store
• Pick up at Store
Save the “Sale”

8. Advancements in Point of Sale Software
e-Commerce Catalogue Store(s) Catalogue

9. Integrated POS with Clienteling
• What has she bought from me and when
• What channels has she bought from me
• What are her preferences
• What is her average spend per TX
• How many items does she buy per TX
• What is her return rate
• Does she have anything in her wish list
• What are her loyalty points
• Who has helped her in the past

10. Advancements in Point of Sale Software
Hardware Agnostic
Operating System Agnostic