The document provides an overview of Element Blue and its Intelligent Operations Center (IOC) solutions. It discusses: 1) Element Blue's experience in delivering IOC solutions and other IBM products. 2) How the IOC platform can help governments and organizations improve operations by providing insights across departments, anticipating problems, and coordinating responses to issues. 3) The types of IOC solutions and services Element Blue provides, including hosting, development, integration, education/mentoring, and content/mobile apps.

1. 1
Intelligent Operations Center
Solutions
May 2012
IOC Solutions by Element Blue
www.ElementBlue.com

2. Agenda
• Overview of Element Blue
• Intelligent Operations Center Opportunity
• IOC Asset Development
• Infrastructure Management and Hosting
• Architecture and Development Services
• Training and Mentoring

3. Who is Element Blue?
Intelligent Operations
• Project based team of experienced IBM consultants and engineers Actionable web dashboards that
• Twelve years of organizational history as Premier Software partner present instrumented and
• Over 100 customer engagements and 30 active customers annually operational data across the
• Inaugural partner delivering the Intelligent Operations Center enterprise
• Lead partner on SmartCloud delivery of IBM solutions Business Process Management
• Primary offices in Houston, San Jose CR, and Hyderabad IN Creating solutions with Lombardi,
TeamWorks, and FileNet integrated
with web portals.
Web Experiences / Portal
Providing mobile and web portal
applications for over 10 years with
IBM WebSphere products.

4. The IBM Intelligent Operations Center provides operational
insight so business or governments can quickly….
 Leverage information across all agencies & departments
 Share information by providing real-time visibility of cross-domain data to
optimize cost efficiencies and resource management
 Anticipate problems and minimize the impact of disruptions
 Generate new insights into the operational status and behavior of systems by
proactively identifying, managing, and mitigating incidents that negatively
impact city operations
 Coordinate resources to respond to issues rapidly & effectively …starting within a
 Integrates standard operational procedures via automated workflows to rapidly
particular service area
coordinate resources in response to incidents or managing across
 Proactively coordinate emergency management preparedness to help mitigate many services
impact of a crisis situation

5. To Government: Leaders must innovate across a myriad
of services to meet and exceed expectations of the citizen
Planning and Management
Design and execute a city plan to
realize full potential for citizens and
business; while efficiently running
daily operations
Infrastructure
Deliver efficient fundamental city
services that make a city livable for
citizens.
Human
Provide effective services that
support the economic, social and
health needs of citizens.

6. Intelligent Operations Center- A Product and a Platform
Mission IOC: Element Blue extends a robust solution platform for your needs.
Custom Domain
Solutions
The Intelligent Operations
Center Platform can be
used to create YOUR
domain solution!

7. Intelligent Operations Center - Key Platform Value, By Element Blue:
We Customize, Enable and Extend
Interactive User Interface
Collaboration
Roles & Permissions
Event correlation
Reporting
Active Workflows and SOPs
Key Performance Indicators

8. Intelligent Operation Center Solutions
Element Blue products and Hosted Cloud Solutions
Hosting and
services deliver immediate value Systems
Custom Topology
Deployments
Management
to the Intelligent Operations
Center Platform in four areas:
Full Lifecycle Integration
Development and
• Turnkey Hosting Service Enterprise Integration Development
• Development & Integration
Custom Asset Content Management Assets
Creation Domain Solution Development
• Education and Mentoring
Complete Web
Experience UI and
• Content and Mobile Products Mobile Applications
Mobile
Access
Social Media Integration

9. HOSTING AND
INFRASTRUCTURE MANAGEMENT

10. Infrastructure Management and Hosting Solutions
Element Blue provides a range of IOC deployment topologies configured to meet
your requirements. These environments can be provisioned on demand and
quickly tailored to your specific requirements.
Topologies available:
• IOC Ultra-Lite: Single Server designed for Demos, Development, and POCs
• IOC Lite: 4 server topology
• IOC HA: 6-8 server topology designed for lower cost high availability
• IOC Enterprise: 10+ server topologies designed for large enterprise deployments
with maximum availability and scalability.
• IOC Tailored: If none of the standard topologies meet your needs, a tailored
topology can be created.
Element Blue manages all IBM Smart Cloud environment s
with Premium Support Services and provides 24x7 coverage.

11. Enterprise Middleware Experts
• With a strong background in complex product integration,
Element Blue has deep expertise in installation, configuration,
and management of IBM middleware systems.
• This includes large scale systems that Security
require high availability and full lifecycle Performance
and High
management. Availability
IBM
Software
• This experience allows us to successfully Release
Management
Monitoring
manage IOC environments; which can be System Health
complex by their very nature.

12. ARCHITECTURE AND DEVELOPMENT
SERVICES AND SOLUTIONS

13. Architecture and Development Services
• Element Blue are the experts in Application
Architecture
application design and implementation. Design Services
Application
Development
• We are the leaders in Code Review Development
Expertise
• IOC Application Design
and Analysis
• Standards and Best Practices
Best Practices
and Standards
• Development and Implementation Expertise
• Element Blue can provide everything from training and
development workshops to complete application development
lifecycle.

14. Full Lifecycle Development Services and Hosting

15. Complete Programming Model Development Support
Integration Point:
Integration Point: Write a compliant portlet that
can be configured into the
Security roles and groups main IOC portal. Invocation
can be defined and through main menu or launch
extended, controlling the in context points in other
user interface context. portlets. Integration Point:
Unified communications
through extension plug-ins
Integration Point:
Leverage data models to
7 Integration Point:
create complex and ad-
hoc reports. 11 Add Domain specific
4 Analytics algorithms
9
Integration Point:
Integration Point:
Special visual
Event processing can be
integration, such as
3 customized for special
map layers or video
processing, and to generate
feeds.
additional KPI metrics.
5
Integration Point: 8 2
6 Integration Point:
View resources associate
associated with an event Domain Data Provider can
within a specific area. provide solution based data,
12 such as: TMDD standards
based traffic data, water usage,
account data, and so on.
Integration Point: Integration Point:
1 10
Write Standard Operating The new KPI metrics can be
Procedures that open and track aggregated into a dashboard visual Integration Point:
incidents and work orders based on widget for display in the Operation
policy definitions. Center portal. Domain Data Provider can send Common Alerting Protocol (CAP) events into the
message bus using our standard message format and JMS. These can come from any
source.

16. EDUCATION AND MENTORING

17. Education and Mentoring Options
Element Blue offers a series of technical and end user enablement opportunities that can
be combined and customized before, during or after implementation.
• IOC Developer Training • IOC System Administrator Training
– Topics include UI/UX development, IOC – Designed for a system administrator on how
Rapid Prototyping, KPI definition, SOP to administer a production IOC. These
creation, report creation. courses impart an overall understanding of
how the IOC components fit together, and
also deep dives on managing each of the
• IOC End User Training components.
– This course assists the user in understanding – Covered topics include starting, stopping,
how to work with the IOC in real time regular maintenance of the system,
situations. troubleshooting and problem diagnosis.
– Effective end user training has proven to
help ease end user acceptance and adoption
of new systems. • Custom IOC Solution Mentoring
– The course can be tailored to your – Our IOC mentoring services enable
operational environment and delivered development teams, Business Partners, and
onsite. IOC customers.
Additionally, customized training and mentoring is available on more advanced IOC topics and concepts not
covered in the standard curriculum.

18. CONTENT AND MOBILE PRODUCTS

19. Mobile Application Products
• Element Blue provides a complete set of services
and solutions for mobile access to the IBM
Intelligent Operations Center (IOC).
• Mobile applications can
jump start IOC usage and
integration.
• Some examples include:
– Public Works Management and
Maintenance
– Key Performance Indicator
Dashboard
– Real time Event and Incident
Dashboard
– Report Dashboards

20. Content Management Products

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Request A Demo Today:
IBM Intelligent Operations Center
Solution Leader: Joey Bernal
723 Main Street, Suite 916
Houston, Texas 77002
(832) 532-4056
www.ElementBlue.com