We use these slides to introduce marketers to buyer personas that emphasize buying insights, which are the most actionable part of a buyer persona. This deck explains the 5 Rings of Buying Insight, the unique interview methodology that is needed to discover these insights, and the way buying insights are used to define the content of your message, marketing content, and sales training. If you would like to hear Adele Revella present these slides, contact us through our website at www.buyerpersona.com.
The interest in buyer personas has exploded, but the need to understand them hasn’t changed. In fact, at the Buyer Persona Institute we hear from marketers every day who lost their way as they attempted to build or leverage this important tool.
In this completely updated edition of The Buyer Persona Manifesto, Adele Revella, founder and CEO of Buyer Persona Institute, explains ...
- How to move beyond the buyer’s picture and capture her voice, focusing precisely on the narratives that are crucial to the marketing mission
- How buyer personas differ based on the amount of consideration a buyer gives to the buying decision
- How to avoid the traps of too many buyer personas that reveal too little in the way of insights
- How to interview buyers, including who to interview and what to ask
- How to put buyer personas to work for marketing and sales enablement
Watch sales people react to any marketing presentation, and the disconnect between the teams is palpable. When the reps’ most mundane smartphone updates are more compelling than the marketer’s plans to facilitate their success, it’s clear that marketing and sales are operating from different playbooks.
In this presentation, Adele Revella presents a plan to build a marketing team that provides key insights into the one topic that dominates the agenda of every successful sales person: how and why buyers choose among their options and what you can do to influence that decision.
Based on more than 25 years in the trenches as a B2B sales and marketing executive, trainer, and author, Adele reveals the steps that are enabling marketers to conduct buyer interviews and probe for facts about what really motivates their decisions – new insights that the buyer hasn’t yet shared with anyone. You’ll see how to build this new competency as the foundation of credibility and trust with all the marketer’s key audiences, including the sales people and the buyers themselves.
Product managers and product marketers need buying insights, not fluffy buyer persona profiles, to understand what they need to do and say to influence buying decisions.
You Never Wanted To Be a Salesperson. But Here You Are! jennypoore
The funny thing about sales is that, for the most part, no one wanted to be a salesperson growing up. The reality today is that all of us do some type of selling – but we often don’t call it that. Rather, we spend the majority of our time persuading, influencing, and moving others. Think about it. What we do each day has some sort of selling component. We don’t all have to be a stereotypical used car salesperson to consider ourselves salespeople. We’re all selling anyway.So, we didn’t go to school to be salespeople. But we find ourselves in positions that require the knowledge, skill, and discipline of selling. And I’m willing to bet that the majority of the people reading this didn’t go through any formal training before, during, or after taking on a “sales” role. For better or worse, most of us learn how to sell on the job. We pick up the phone, create our own prospect lists, and do the grunt work that sales can sometimes require. It’s not easy. And it requires a lot of grit, determination, and discipline to onboard as a salesperson, especially when you’re a rookie.
In an effort to share some sales wisdom with the relatively inexperienced salespeople of the world, we reached out to several sales experts. We asked them to answer this question:
Knowing what you know now, what advice would you give yourself in your first 3-6 months as a salesperson?
The interest in buyer personas has exploded, but the need to understand them hasn’t changed. In fact, at the Buyer Persona Institute we hear from marketers every day who lost their way as they attempted to build or leverage this important tool.
In this completely updated edition of The Buyer Persona Manifesto, Adele Revella, founder and CEO of Buyer Persona Institute, explains ...
- How to move beyond the buyer’s picture and capture her voice, focusing precisely on the narratives that are crucial to the marketing mission
- How buyer personas differ based on the amount of consideration a buyer gives to the buying decision
- How to avoid the traps of too many buyer personas that reveal too little in the way of insights
- How to interview buyers, including who to interview and what to ask
- How to put buyer personas to work for marketing and sales enablement
Watch sales people react to any marketing presentation, and the disconnect between the teams is palpable. When the reps’ most mundane smartphone updates are more compelling than the marketer’s plans to facilitate their success, it’s clear that marketing and sales are operating from different playbooks.
In this presentation, Adele Revella presents a plan to build a marketing team that provides key insights into the one topic that dominates the agenda of every successful sales person: how and why buyers choose among their options and what you can do to influence that decision.
Based on more than 25 years in the trenches as a B2B sales and marketing executive, trainer, and author, Adele reveals the steps that are enabling marketers to conduct buyer interviews and probe for facts about what really motivates their decisions – new insights that the buyer hasn’t yet shared with anyone. You’ll see how to build this new competency as the foundation of credibility and trust with all the marketer’s key audiences, including the sales people and the buyers themselves.
Product managers and product marketers need buying insights, not fluffy buyer persona profiles, to understand what they need to do and say to influence buying decisions.
You Never Wanted To Be a Salesperson. But Here You Are! jennypoore
The funny thing about sales is that, for the most part, no one wanted to be a salesperson growing up. The reality today is that all of us do some type of selling – but we often don’t call it that. Rather, we spend the majority of our time persuading, influencing, and moving others. Think about it. What we do each day has some sort of selling component. We don’t all have to be a stereotypical used car salesperson to consider ourselves salespeople. We’re all selling anyway.So, we didn’t go to school to be salespeople. But we find ourselves in positions that require the knowledge, skill, and discipline of selling. And I’m willing to bet that the majority of the people reading this didn’t go through any formal training before, during, or after taking on a “sales” role. For better or worse, most of us learn how to sell on the job. We pick up the phone, create our own prospect lists, and do the grunt work that sales can sometimes require. It’s not easy. And it requires a lot of grit, determination, and discipline to onboard as a salesperson, especially when you’re a rookie.
In an effort to share some sales wisdom with the relatively inexperienced salespeople of the world, we reached out to several sales experts. We asked them to answer this question:
Knowing what you know now, what advice would you give yourself in your first 3-6 months as a salesperson?
Differentiate Yourself From the Competition: 15 Sales Experts Share How jennypoore
We all want to believe that we do a better job than anyone else, that no one else can compare. And while confidence is an important part of succeeding in sales, it isn’t true.
A company’s success is largely based on its ability to articulate and execute why it is DIFFERENT and BETTER than the competition.
Being “better” than someone else won’t get you very far. It might just make you feel good in the short-term. And assuming that your competitor will never “catch up” to you is a dangerous game to play.
If you bring this down to the salesperson’s level, those that tend to succeed are skillful at catching their prospect’s attention. They offer information. They send a ‘thank you’ note. They think ahead. On the flip side, the average low-performing salesperson requests information and time from their prospect (rather than offering it), avoids sending a handwritten thank you note (because that would “take too long”), and thinks on the fly (rather than thinking ahead).
Successful salespeople seek to be different, not just ‘better’. Because being different makes them better (i.e. more successful) in the long run.
We were curious about how our fellow sales pros thought about differentiation at the salesperson’s level, so we asked a few experts this question:
“What is ONE way a salesperson can differentiate him or herself from their competition?”
http://www.salesengine.com/sales/differentiate-yourself-from-the-competition-15-sales-experts-share-how/
10 Rules that are foundational to the creation of buyer personas. Describes the key prinicples of buyer persona development and how they differ from customer profiling. A soource to help companies in the understanding of how buyer personas help to inform customer strategy.
B2B Solutions' Sales success simplified. Follow this path to make success repeatable and profitable consistently.
This presentation was created leveraging my 20+years of living and practicing these success-steps and harnessing them all at www.interactiveye.com : a business tranformation and digital marketing innovation consulting firm. Cheers anshumali@interactiveye.com
Improve each stage of your sales cycle and boost sales numbers with these eff...Zoho SalesIQ
Sales tactics to help improve your sales conversion amidst the growing competition.
From this presentation, you'll learn how to:
* Increase the quality and quantity of your leads
* Build credibility among them
* Boost your chances of establishing contact
* Get prospects to buy from you
* Ensure steady sales growth from existing customers
* And, finally, how to handle the dreaded "No"
Here's the YouTube link to the webinar recording- https://youtu.be/7l9dRhnkiWs
Learn the keys to creating outstanding customer experiences that can lead to sale in this dynamic presentation originally delivered by Deb Brown to farmer's market stand owners.
SPIN selling technique is helping salespeople to gather more information and facts about the customers current situation, also discover the sales opportunities.
Sales is, at its core, a communication-based business. After all, if customers could make an informed purchase decision without communication, there would be no sales people. Learn five essential strategies for success in sales communication that you can apply to improve sales results today.
Use these 7 Steps in your Logical Selling Process to establish trust & authority in your market and close more sales. The process is tested and proven; you only need to put it into practice to see real results. See more at our website: http://hdbusinessdevelopment.com
How to do value-based selling that generates better prospects and higher reve...Jakob Persson
How to sell products and services based on value by qualifying leads and guiding buyer conversations using questions that help buyers visualize the usage and value of your offering in accomplishing their goals.
Presented at the Stockholm Value-Pricing Meetup on Nov 1, 2016. www.sthlmvp.com
Four Steps To Find Out What Your Customers Want Niharika Gupta
Customer needs are an essential aspect of any business. Understanding your customer can help you in developing your product in a way that customers appreciate and advocate it.
Let's see how you can find out what your customers want in these four simple steps.
Differentiate Yourself From the Competition: 15 Sales Experts Share How jennypoore
We all want to believe that we do a better job than anyone else, that no one else can compare. And while confidence is an important part of succeeding in sales, it isn’t true.
A company’s success is largely based on its ability to articulate and execute why it is DIFFERENT and BETTER than the competition.
Being “better” than someone else won’t get you very far. It might just make you feel good in the short-term. And assuming that your competitor will never “catch up” to you is a dangerous game to play.
If you bring this down to the salesperson’s level, those that tend to succeed are skillful at catching their prospect’s attention. They offer information. They send a ‘thank you’ note. They think ahead. On the flip side, the average low-performing salesperson requests information and time from their prospect (rather than offering it), avoids sending a handwritten thank you note (because that would “take too long”), and thinks on the fly (rather than thinking ahead).
Successful salespeople seek to be different, not just ‘better’. Because being different makes them better (i.e. more successful) in the long run.
We were curious about how our fellow sales pros thought about differentiation at the salesperson’s level, so we asked a few experts this question:
“What is ONE way a salesperson can differentiate him or herself from their competition?”
http://www.salesengine.com/sales/differentiate-yourself-from-the-competition-15-sales-experts-share-how/
10 Rules that are foundational to the creation of buyer personas. Describes the key prinicples of buyer persona development and how they differ from customer profiling. A soource to help companies in the understanding of how buyer personas help to inform customer strategy.
B2B Solutions' Sales success simplified. Follow this path to make success repeatable and profitable consistently.
This presentation was created leveraging my 20+years of living and practicing these success-steps and harnessing them all at www.interactiveye.com : a business tranformation and digital marketing innovation consulting firm. Cheers anshumali@interactiveye.com
Improve each stage of your sales cycle and boost sales numbers with these eff...Zoho SalesIQ
Sales tactics to help improve your sales conversion amidst the growing competition.
From this presentation, you'll learn how to:
* Increase the quality and quantity of your leads
* Build credibility among them
* Boost your chances of establishing contact
* Get prospects to buy from you
* Ensure steady sales growth from existing customers
* And, finally, how to handle the dreaded "No"
Here's the YouTube link to the webinar recording- https://youtu.be/7l9dRhnkiWs
Learn the keys to creating outstanding customer experiences that can lead to sale in this dynamic presentation originally delivered by Deb Brown to farmer's market stand owners.
SPIN selling technique is helping salespeople to gather more information and facts about the customers current situation, also discover the sales opportunities.
Sales is, at its core, a communication-based business. After all, if customers could make an informed purchase decision without communication, there would be no sales people. Learn five essential strategies for success in sales communication that you can apply to improve sales results today.
Use these 7 Steps in your Logical Selling Process to establish trust & authority in your market and close more sales. The process is tested and proven; you only need to put it into practice to see real results. See more at our website: http://hdbusinessdevelopment.com
How to do value-based selling that generates better prospects and higher reve...Jakob Persson
How to sell products and services based on value by qualifying leads and guiding buyer conversations using questions that help buyers visualize the usage and value of your offering in accomplishing their goals.
Presented at the Stockholm Value-Pricing Meetup on Nov 1, 2016. www.sthlmvp.com
Four Steps To Find Out What Your Customers Want Niharika Gupta
Customer needs are an essential aspect of any business. Understanding your customer can help you in developing your product in a way that customers appreciate and advocate it.
Let's see how you can find out what your customers want in these four simple steps.
Begin with the end in mind. That is one of the key principles of designing an integrated marketing campaign that gets impact. We're starting the day with talking about the point of all of it and the "why" before we dive into all the "hows". This session will cover common metrics and how to think about and understand your organization's position from a digital maturity model framework.
This session will provide practical tools that you can implement now so that you can get past simply measuring open and click through rates. We're aiming to cut through the excuses for why you don't take the time to measure by putting measurement up front and center and focusing on the idea that if you're not going to measure it and the measurement isn't going to provide you additional insight into your target users, then it's not worth doing!
You heard it here first--get off the hamster wheel of just doing digital and design a program that makes your organization increasingly smarter so that you can consider yourself a marketing center of excellence.
Tycoon created this presentation specifically for participants in New York's Startup Weekend Global Fashion Battle on September 5-7 2014. As dedicated sponsors in this amazing event, Tycoon covers business and marketing fundamentals such as the elevator pitch, customer empathy map, customer decision journey, marketing map and key performance indicators.
Q&A With Infinity Contact Founder, Chief Executive Officer and Owner, Tom Leidigh
About Tom Leidigh
30 years of executive experience in sales, direct marketing, and CRM program development. Tom is recognized as a leader in outsourced contact and is primarily focused on expansion strategies, trade alliances, and new product development.
Tom earned an M.B.A. with top honors from Arizona State University, and a B.B.A. from the University of Iowa.
Question: Why do clients choose Infinity?
Mr. Leidigh: As an innovator in integrated contact solutions, Infinity Contact has a singular focus: We collaborate with clients to Get Customers, Keep Customers and maximize customer lifetime value. Infinity Contact was founded to provide our clients with an enhanced experience of getting customers and keeping customers. That is real basic in terms of what all our clients want to do but the methodology and process behind that was where we thought we could differentiate B2B sales customer acquisition . Our brand is called Buyerlytics and it is really the science of sales and customers retention. It is integrating data, technology, customer contact and analytics into one program under the Buyerlytics brand. Many of our competitors offer a component or two but our ability to integrate those into a unified program is a huge differentiator and value prop for our clients.
Our 2nd part of the Startup Series, which tells you all about why the customer is the king, and the need to build value to him or her through your product
SalesConf - Uncovering a Treasure Trove of Sales Opportunities using Customer...Lincoln Murphy
This slide deck is from a presentation on accelerating the sales cycle by leveraging Customer Success data - Lincoln Murphy was the presenter - at SalesConf 2014 in San Francisco, CA.
Tips on Creating Your Own Customer Journey MapsMichael Barr
Customer journey maps help marketers better understand customers at different stages of interaction with the Company / Product. They provide insight about the customer from the time the customer discovers a need (Needs Creation) to when he/she finds a better solution or no longer has the need (Replacement or Termination)
5 Health Checks for Managing Customer RetentionTrustpilot
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each account’s likeliness to renew.
Check out this webinar featuring Brian Merritt, VP of Customer Success at Trustpilot, and Omer Gotlieb, Chief Customer Officer at Totango. The two of them will introduce 5 variables you should track to not only prevent churn, but to also grow recurring revenue.
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