BizHealthCheck, a completely different way at looking at the effectiveness of organisations, across their entire value chain.

1. BizHealthCheck
A lot of wot I have learned

2. Welcome to BizHealthCheck
A new way of looking at the effectiveness of your organisation…
Across your entire value chain.
It helps you to understand the cause of any ill-health...
And creates tightly defined change projects to improve your effectiveness.

3. It’s not just an assessment
A lot of people have asked whether BizHealthCheck is just another engagement or
culture survey.
And we say ‘Categorically NO’.
We’ve created a new genre of organisational assessment tools.
It’s different for two main reasons:
1. It gives insight into the health of relationships between teams across the whole of the
value chain from suppliers to B2B and B2relevantC customers; and
2. It gives insight into the cause of any pain that is occurring in these relationships, or
factors that support them.

4. We believe that…
Organisations function in a matrix of
relationships, not a hierarchy…
It’s the health of those relationships that make
the organisation work.
Especially if you include customers and
suppliers.
It’s how people get along, both individually and
between teams.
It’s the effectiveness of the relationships that
drive the effectiveness of the organisation.

5. It’s about the health of
relationships
If we look at the health of those relationships, and their support from the
organisation, then we get a view of how the organisation is really functioning.
The organisation’s health.
So we’ve designed BizHealthCheck to be the tool that gives you that view.
It’s a NEW way of critically looking at the effectiveness of your value chain.
It’s been tested on 3 continents.
And it blows away the tired old engagement tools on time, cost investment and
responsiveness.

6. Organisational health in a
picture…
Across your entire value
chain…
On 4 A4 pages.
No large reports.
Four infographic pages.
Then you can REALLY see the
health of the organisation…
And decide if you need to
understand what is happening.
Example
How the business unit teams see The health of The health of The health of the The health of The levels of
the health of their workflow work management people management motivating factors leadership leadership
WorkplaceServices
Sales
BusExcel
Marketing
HR
Finance
BoD
BESTWAY
RESOURCES
INDUCTION
IMPROVEMENT
VALUES
JOBDEFINITION
FEEDBACK
L&D
MASTERY
AUTONOMY
PURPOSE
HAPPINESS
CUSTOMERS
COMMUNICATION
VALUES
ENABLINGWORK
DOASTHEYSAY
COMMERCIAL
LEVEL1
LEVEL2
LEVEL3
LEVEL4
LEVEL5
Workplace Services 0.0 -48. 7 -57. 8 -35. 9 -36. 0 -13. 1 42. 2
Workplace Services -19. 6 -102. 4 -8.7 -46. 2
Workplace Services -24. 3 -64. 0 -38. 4 -51. 2
Workplace Services -38. 4 11. 0 -70. 6 7.8
Leader One 6. 4 5.4 6.2 6.2 6.0 7.2
Sales -128. 0 -118. 3 -52. 3 -26. 1 -13. 5 0.0 -252. 9
Sales -158. 2 -174. 8 -82. 9 -228. 6
Sales -121. 7 -97. 3 -295. 9 -231. 0
Sales -102. 4 -80. 9 -177. 5 6.4
Leader Two 7. 6 7.8 7.6 7.4 8.4 8.6
Bus Excel -198. 7 -36. 0 -287. 1 0. 0 44. 4 0.0 -204. 2
Bus Excel -154. 7 -307. 1 -325. 1 -136. 7
Bus Excel -162. 6 -114. 8 -95. 7 -336. 0
Bus Excel -180. 6 -75. 1 -105. 1 5.5
Leader Three 7. 6 7.0 7.4 6.8 7.4 6.6
Marketing -25. 0 0.0 -8.2 -40. 5 -32. 7 -49. 0 -78. 8
Marketing -44. 5 -62. 6 -78. 4 -182. 1
Marketing -18. 8 -58. 8 -59. 9 -147. 0
Marketing -202. 5 -130. 0 -81. 0 6.2
Leader Four 8. 0 6.0 9.0 7.0 9.0 8.0
HR -33. 4 10. 7 10. 7 0. 0 -145. 8 -128. 0 -84. 5
HR -134. 8 -384. 6 -49. 2 -155. 5
HR 10. 4 -49. 0 -174. 8 -443. 8
HR -239. 9 -188. 3 -192. 0 6.4
Leader Five 7. 0 3.7 7.7 7.0 5.3 5.7
Leader Six
6. 3 7.0 8.0 7.3 7.3 6.0
and the health of their relationships
WorkplaceServices
Sales
BusExcel
Marketing
HR
Finance
BoD
Workplace Services 11. 0 -67. 2 -21. 9 -58. 8 -107. 4 -15. 0 49. 0
Sales -183. 5 -77. 4 -72. 6 -39. 2 -29. 4 0.0 -252. 9
Bus Excel -287. 1 -277. 3 -325. 4 0. 0 44. 4 0.0 -221. 2
Marketing -37. 6 -10. 7 -66. 7 -27. 0 0.0 -49. 0 -92. 0
HR -51. 9 0.0 -9.5 0. 0 -145. 8 -324. 0 -84. 5
THEHEALTH OFPEOPLE
MANAGEMENT
VALUES
Organisational values are present and
meaningful to each person.
JOB DEFINITION
Each person has awritten description of
their job and is clear about what is
expected of them.
FEEDBACK
Each person receives regular feedback
on how they are doing against
expectations.
L&D
Each person has apersonalised learning
and development plan that is being
actioned.
THEHEALTH OFWORK
MANAGEMENT
BEST WAY
The best way of executing job functions
is documented, used, shared and easily
accessible.
RESOURCES
All of the resources necessary to
execute job functions are available.
INDUCTION
The best way of fulfilling expectations is
used to induct new hires into the
organisation.
IMPROVEMENT
Process measurements are used to
enable continuous improvement.
H OW T H E T EAMS SEE EA CH OT H ER
There are two views:the health of workflow - how the work well work
is 'happening';and the health of the relationships - how well the teams
are getting on with each other.
THEHEALTH OFTHELEADERSHIP
The health of the leadership considershow
leaders in the organisation are being seen to
behave.
CUSTOMERS
How they deal with internal or external
customers.
COMMUNICATION
How they communicate what isgoing on.
VALUES
How they demonstrate the organisation's values.
ENABLING WORK
How they enable the team to work effectively.
DO ASTHEY SAY
How they deliver on their commitments.
COMMERCIAL
How they manage the commercial aspectsof
their role.
Sentimetric Heatmap™ report
The Sentimetric Heatmap™ gives an
overview of the main health factors in
the organisation:
• Relationships within and between
teams
• Workflow within and between
teams
• People Management
• Work management
• Leadership
• Motivation
• Happiness
Our definition of health is the
combination of importance and
effectiveness,in the eyes of each
respondent. So it’s an internal view
of how well things are going,with
the intention of a subsequent more
robust investigation.
We should use the information in
the Sentimetric Heatmap™,not to
give an immediate understanding of
how the business can be improved,
but to begin to identify the areas
where we need to focus more
closely.
SO W H AT N EX T ?
If you feel that you want to
understand why any 'hotpsots' of ill-
health may be occuringthen we
suggest that you undertake a diagnosis
of the business unit using our
BHC:Diagnosis methodology. See
www.bizhealthcheck.biz for more
details.
BIZHEALTHCHECK
The Sentimetric Heatmaps™
consist of cells that indicate
health in a gradient, from healthy
to unhealthy.
We're most interested in those
factors that are highly
IMPORTANT but INEFFECTIVE.
These are the most unhealthy.
But we're also keen to know
what is working welll. The factors
that are IMPORTANT AND
EFFECTIVE. These are the most
healthy.
THEHEALTH
GRADIENT
HEALTHY
UNHEALTHY
READING THESENTIMETRIC
HEATMAPS™
The Sentimetric Heatmaps™ are a
matrix of relationships.
The HORIZONTAL line isthe
observer - the person that has been
asked for their sentiments on each of
the teams or factors.
The VERTICAL line is the team or
factor that isbeing OBSERVED.
To understand how each team sees
other teams or factors in the
organisation - read HORIZONTALLY.
To understand how each team or
factor isseen by others - read
VERTICALLY.
The
observer
Look for patterns in the
Sentimetric Heatmaps™ -
relationships between healthy and
unhealthy factors can be
insightful.
A team sees arelationship as
healthy, while the work is
unhealthy, will say a lot about the
management of that relationship.
Similarly, there could be links
between the health of workflow,
people and work management.
It's all in the patterns.
BIZHEALTHCHECK.BIZ
© Copyright BizHealthCheck Ltd 2016
THEHEALTH OFTHEMOTIVATING
FACTORS
MASTERY
Work challengespeople, encouragesthem to
reach alittle, and encourages them to grow.
AUTONOMY
People have control over various aspects of
their work, whether itsdeciding what to
work on, or when to do it.
SENSEOFPURPOSE
People see a larger objective than just
achieving productivity targets, than can
connect them to the people that benefit from
their efforts.
HAPPINESS
How happy people are in the organisation.
The
subject
LEVEL 1
Highly capable individual. Makes
productive contributions through
talent, knowledge, skills, and good
work habits.
LEVEL 2
Contributing team
member. Contributes individual
ability to the achievement of group
objectives and works effectively
with others in agroup setting.
LEVEL 3
Competent manager. Organises
people and resourcestowards
agreed targets in the best way
possible.
LEVEL 4
Effective leader. Their personality
naturally encouragescommitment
from others towards achieving a
compelling vision.
LEVEL 5
Natural born leader. Is a humble
person, but very focused on getting
the right things done.

7. We share your pain…
We use an online
assessment…
To give you visibility of the pain
in your organisation…
That is caused by the health of
the relationships across your
value chain.
Example
How the Client sees How the Corporate Teams see How the PROJECT teams see How the Suppliers see
the health of workflow the health of workflow the health of their workflow of the health of workflow
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
Client 1 -50.0 -70.0 -140.0 -120.0 n
Corp 1 -50.0 -80.0 -40.0 -80.0 -90.0
Workplace Services 0.0 -48.7 -57.8 -35.9 -36.0
Supplier 1 -50.0 -120.0 -160.0 -20.0 -140.0
Client 2 50.0 30.0 0.0 -50.0 -50.0
Corp 2 -120.0 -150.0 -190.0 -90.0 -10.0
Sales -128.0 -118.3 -52.3 -26.1 -13.5
Supplier 2 -80.0 -150.0 -230.0 -10.0 -150.0
Client 3 -300.0 -210.0 -190.0 -210.0 -50.0
Corp 3 -160.0 -230.0 -300.0 -190.0 -60.0
Bus Excel -198.7 -36.0 -287.1 0.0 44.4
Supplier 3 -40.0 -190.0 -300.0 0.0 -190.0
Client 4 -35.0 -70.0 -110.0 -90.0 -50.0
Corp 4 -20.0 -10.0 0.0 10.0 -20.0
Marketing -25.0 0.0 -8.2 -40.5 -32.7
Supplier 4 -80.0 -90.0 -190.0 10.0 -180.0
Cleint 5
20.0 10.0 -70.0 -100.0 #DIV/ 0!
Corp 5
-140.0 -150.0 -190.0 -180.0 10.0
HR
-33.4 10.7 10.7 0.0 -145.8
Supplier 5
-90.0 -10.0 -60.0 -20.0 10.0
and the health of relationships and the health of relationships the health of their workflow and the health of relationships
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
WorkplaceServices
Sales
BusExcel
Marketing
HR
Client 1 -50.0 -70.0 -140.0 -120.0 n
Corp 1 -70.0 -110.0 -80.0 -111.0 -190.0
Workplace Services 11.0 -67.2 -21.9 -58.8 -107.4
Supplier 1 -70.0 -80.0 -190.0 -60.0 -200.0
Client 2 35.0 0.0 -20.0 -90.0 -50.0
Corp 2 -80.0 -50.0 -10.0 -50.0 -15.0
Sales -183.5 -77.4 -72.6 -39.2 -29.4
Supplier 2 -110.0 -50.0 -250.0 -50.0 -230.0
Client 3 -210.0 -300.0 -190.0 -110.0 0.0
Corp 3 -190.0 -250.0 -350.0 -300.0 -100.0
Bus Excel -287.1 -277.3 -325.4 0.0 44.4
Supplier 3 -80.0 -10.0 -350.0 -30.0 -290.0
Client 4 -70.0 -110.0 -160.0 -190.0 10.0
Corp 4 -60.0 -50.0 -30.0 -10.0
Marketing -37.6 -10.7 -66.7 -27.0 0.0
Supplier 4 -111.0 -50.0 -300.0 -10.0 -80.0
Cleint 5 -20.0 -79.0 -90.0 -140.0 0.0
Corp 5 -200.0 -230.0 -290.0 -80.0 10.0
HR -51.9 0.0 -9.5 0.0 -145.8
Supplier 5 -190.0 -15.0 -100.0 10.0
HOW THESTAKEHOLDERSSEETHEPROJECTTEAMS
This view of the health of the relationships looks from the perspective of each of the stakeholder groups:the client/s,the suppliers, and the corporate teams.
This,in effect,gives a 360 view across the organisation's value chain,of how our external stakeholders see the PROJECT teams
Again,we show how the people in the PROJECT teams see the health of the relationships with the other teams in the business unit.
There are two views:the health of workflow - how the work well work is 'happening';and the health of the relationships - how well the teams are getting on with each
other.
HOWTHESTAKEHOLDERSSEETHEBUSINESSUNITTEAMS
Sentimetric Heatmap™
report
The Sentimetric Heatmap™ gives
an overview of the main health
factors in the organisation:
• Relationships within and
between teams
• Workflow within and
between teams
• People Management
• Work management
• Leadership
• Motivation
• Happiness
Our definition of health is the
combination of importance and
effectiveness,in the eyes of each
respondent. So it’s an internal
view of how well things are going,
with the intention of a
subsequent more robust
investigation.
We should use the information in
the Sentimetric Heatmap™,not
to give an immediate
understanding of how the
business can be improved,but to
begin to identify the areas where
we need to focus more closely.
BIZHEALTHCHECK

8. We take away the pain…
It’s a way of healing…
By understanding what is
causing the pain…
And creating tightly defined
change projects...
We help to take the pain
away...
And create a more effective
organization.

9. How it works
BizHealthCheck is the freshest and most realistic development in
how we view organisations since bread was first sliced.
It consists of three phases:
1. A cloud based self-service health assessment: BHC:Assess,
2. A diagnosis methodology to understand the causes of ill-health:
BHC:Diagnose, and
3. A series of tightly defined change projects: BHC:Correct.
BHC:Assess is delivered by BizHealthCheck International.
BHC:Diagnose and BHC:Correct are delivered in collaboration
with consultants in each country, through a global consulting
network.

10. How it works
Once we can see the health of the organisation, BHC:Diagnose asks
why those symptoms are occurring.
That’s where you move from an online assessment to a real-world
engagement.
We partner with consultants local to each client to undertake both a
diagnosis of any symptoms of ill-health, and to help with any change
management.
BizHealthCheck is benchmarked. Imagine comparing your
organisation to hundreds of other businesses, by sector or by market?

11. How much does BHC:Assess cost and
what size of business is it suitable for?
We have a tiered pricing framework to ensure that organisations
from as small as 30 people to large multinational organisations of
thousands can benefit from BizHealthCheck.
BHC:Assess will typically take between 3 to 4 weeks to complete
depending on the size of your organisation, and the quality of the
information that you have on your people and structure.

12. We can run a project in your
organisation…
That will show you where any
pain exists...
And have the results to you
within 3 weeks!
Then we could decide whether
we want to have a deeper,
more meaningful relationship.
How we can ease your pain…

13. We’re a tribe
A global community of
Thought leaders
Organisation leaders
Indie consultants
Who collaborate on a platform
To make a difference
To organisations
And communities

14. Come and find out more
Visit us at
www.bizhealthcheck.biz
Or email
alan@bizhealthcheck.biz