Intro to Nick Arancio and NOC Building philosophy
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This is a power point intro to me (Nick Arancio) and a high level NOC Building Philosophy. I created it for an interview with MathWorks (great company). And no, I did not get the job, but I did have fun.
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Intro to Nick Arancio and NOC Building philosophy
- 1. 1 Intro to Nick Arancio MathWorks Presentation by - Nick Arancio May 6th , 2013 Education Experience Building a NOC Lessons Specifics
- 2. 2 Education May 6th , 2013 Education Experience Building a NOC Lessons Specifics Bentley College Political Science Sociology Philosophy
- 3. 3 Experience May 6th , 2013 Education Experience Building a NOC Lessons Specifics Lycos iBasis Mirror Image GNAPs H&D
- 4. 4 May 6th , 2013 Highlights Lycos – My passion for working in a NOC was born. Mirror Image – I authored a Monitoring Tool. IBasis – I wrote my first official SOPs for the NOC GNAPs – Created an Entire NOC from Scratch. H&D – Negotiated Contracts, changed MindSet, drove Effeciencies. Education Experience Building a NOC Lessons Specifics
- 5. 5 Building a NOC May 6th , 2013 Education Experience Building a NOC Lessons Specifics Start with experience Evaluate Monitoring System Ticketing System Knowledge DB Process Model of a NOC Purpose of a NOC
- 6. 6 Lessons May 6th , 2013 Education Experience Building a NOC Lessons Specifics What makes a NOC? Does every NOC Look the same?
- 7. 7 May 6th , 2013 What makes a NOC? Process builds & strengthens People feed the culture Technology shapes Culture is the DNA Education Experience Building a NOC Lessons Specifics
- 8. 8 May 6th , 2013 Does every NOC look the same? Display Monitors Monitoring Software Work Stations Education Experience Building a NOC Lessons Specifics
- 9. 9 Specific Lessons May 6th , 2013 Education Experience Building a NOC Lessons Specifics Ticketing Tool Communication Knowledge DB Intigration Monitoring Tool Automation
- 10. 10 Monitoring Tool May 6th , 2013 Education Experience Building a NOC Lessons Specifics Visually Striking Easy to Understand Easy to Configure / Automated Intigrated with CMDB And Ticketing
- 11. 11 Communication May 6th , 2013 Education Experience Building a NOC Lessons Specifics Who needs to know When do they need to know it? What do they need to know?
- 12. 12 Ticketing System May 6th , 2013 Education Experience Building a NOC Lessons Specifics Consider the Audience(s) NOC Engineer NOC Manager Management Engineers Customers Consider the Purpose
- 13. 13 Knowledge DB May 6th , 2013 Education Experience Building a NOC Lessons Specifics Control Editing for Accuracy Easy to understand Easy to Navigate Audience
- 14. 14 Intigration & Automation May 6th , 2013 Education Experience Building a NOC Lessons Specifics A sign of a mature NOC Increases efficiency Increases accuracy Ensures against human error
- 15. 15 Why MathWorks May 6th , 2013 Education Experience Building a NOC Lessons Specifics Culture Of Doing the Right Thing Helping drive innovation Opportunity for me to use my passion and skills to help a second passion, Science & Math, without having to be a Mathmetition ;-)
- 16. 16 Final Comments May 6th , 2013 Education Experience Building a NOC Lessons Specifics Building a NOC is more an art than a science; all NOCs may have similar components but components are just one constituent: the culture, people, budgets, and more play an important role in shaping the outcome. I also have not mentioned ITIL in this discussion. ITIL is a series of “Best Practices” in IT Service Management.
Editor's Notes
- Cleve Moler's L-Shape Membrane, founder of MathWorks.