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Icom
DRAFT
T tm
Eoghan McCabe (CEO, product, visual design), Des Traynor (COO,
customer development, user experience design), Ciaran Lee (CTO,
software engineering), David Barrett (front-end engineering).
Prolific speakers / bloggers about software design / development and
SaaS business.
Ran Contrast for four years, a popular web software design
consultancy.
Launched Qwitter and Exceptional (both acquired).
*
*
*
*
T probm
Building meaningful relationships with customers is hard /
impossible for SaaS providers (meaningful relationships → loyal
customers → profitable customers and organic growth)
Building meaningful relationships requires: 1. customer discovery, 2.
customer research, 3. customer communication, 4. relationship
management
The current tools available are complex, ineffective, not built for
SaaS… there’s no one tool to do customer relationship
management and messaging for SaaS providers.
(Even e-mail fails: generating targeted e-mail lists takes a lot of work, e-
mail campaigns have terrible engagement because e-mail is out of
context)
*
*
*
*
T solu
Intercom is…
simple install like Google Analytics,
customer base browsing (e.g. signed-up today, on premium
plan),
individual customer research (e.g. see Twitter followers,
company),
advanced in-app messaging (user sees message on next login
or at specific event and can reply to messages),
customer relationship management (Intercom calculates
relationship metric over time and allows app owner find people
who need attention).
*
-
-
-
-
-
T mket
Now: SaaS providers ($21 billion market, $93 billion in 2016 —
Forrester)
Later: mobile and desktop app providers
*
*
Lscape / compers
Social media research /
management
Radian 6
Sprout Social
Hootsuite
Crowdbooster
Customer feedback /
support
Uservoice
Tender
Get Satisfaction
Assistly
Zendesk
KISSinsights
Email campaigns
Campaign monitor
Mail Chimp
In-app messages
Hello Bar
User analytics
KISSmetrics
Mix Panel
Prog
Product in development and testing since Jan, ready for public beta
intercomapp.com
Demo
Private beta testers love the product, many are psyched to try it
*
*
*
*
Wt we’ lkg f
$600k convertible note
18 months of runway to work on:
product-market fit
customer dev
early marketing efforts
profitability
Plan to raise further round in 12-18 months to turn up heat on
marketing
*
*
-
*
-
-
-

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Intercom.pdf

  • 2. T tm Eoghan McCabe (CEO, product, visual design), Des Traynor (COO, customer development, user experience design), Ciaran Lee (CTO, software engineering), David Barrett (front-end engineering). Prolific speakers / bloggers about software design / development and SaaS business. Ran Contrast for four years, a popular web software design consultancy. Launched Qwitter and Exceptional (both acquired). * * * *
  • 3. T probm Building meaningful relationships with customers is hard / impossible for SaaS providers (meaningful relationships → loyal customers → profitable customers and organic growth) Building meaningful relationships requires: 1. customer discovery, 2. customer research, 3. customer communication, 4. relationship management The current tools available are complex, ineffective, not built for SaaS… there’s no one tool to do customer relationship management and messaging for SaaS providers. (Even e-mail fails: generating targeted e-mail lists takes a lot of work, e- mail campaigns have terrible engagement because e-mail is out of context) * * * *
  • 4. T solu Intercom is… simple install like Google Analytics, customer base browsing (e.g. signed-up today, on premium plan), individual customer research (e.g. see Twitter followers, company), advanced in-app messaging (user sees message on next login or at specific event and can reply to messages), customer relationship management (Intercom calculates relationship metric over time and allows app owner find people who need attention). * - - - - -
  • 5. T mket Now: SaaS providers ($21 billion market, $93 billion in 2016 — Forrester) Later: mobile and desktop app providers * *
  • 6. Lscape / compers Social media research / management Radian 6 Sprout Social Hootsuite Crowdbooster Customer feedback / support Uservoice Tender Get Satisfaction Assistly Zendesk KISSinsights Email campaigns Campaign monitor Mail Chimp In-app messages Hello Bar User analytics KISSmetrics Mix Panel
  • 7. Prog Product in development and testing since Jan, ready for public beta intercomapp.com Demo Private beta testers love the product, many are psyched to try it * * * *
  • 8. Wt we’ lkg f $600k convertible note 18 months of runway to work on: product-market fit customer dev early marketing efforts profitability Plan to raise further round in 12-18 months to turn up heat on marketing * * - * - - -