SlideShare a Scribd company logo
Dr Heather Gallie MB ChB FRCA
 It was great to be able to share some ideas with
the AOA
 My recent work delivering a human factors
course to fire service and healthcare
professionals gave some useful feed back and
inspired a literature search into inter-agency
learning (a topic on which there is a paucity of
data)
 The feedback showed that the inter-agency
aspect of the course was a key feature to its
success
 Every industry/professional group has a set
of values, beliefs, norms and behaviours.
 Inter-agency collaboration removes
individuals from some of their professional,
cultural norms
 It allows them to see their profession from
another’s perspective, TRANSFORMING their
view of them selves and their professional
group.
 Discussion and inter-agency working allows
individuals to reflect upon their personal and
organisational performance
 Such analysis can afford new insight into the
positive elements in their own and their
organisational performance,
 they will identify and describe what they do
right in order to explain to another
 Resilience engineering defines safety as the
ability to succeed under varying conditions.
 Consequently it is equally important to
understand why things go right
 It is easier to increase safety by improving the
number of things that go right than by
reducing the number of things that go wrong

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Inter agency learning & resilience

  • 1. Dr Heather Gallie MB ChB FRCA
  • 2.  It was great to be able to share some ideas with the AOA  My recent work delivering a human factors course to fire service and healthcare professionals gave some useful feed back and inspired a literature search into inter-agency learning (a topic on which there is a paucity of data)  The feedback showed that the inter-agency aspect of the course was a key feature to its success
  • 3.  Every industry/professional group has a set of values, beliefs, norms and behaviours.  Inter-agency collaboration removes individuals from some of their professional, cultural norms  It allows them to see their profession from another’s perspective, TRANSFORMING their view of them selves and their professional group.
  • 4.  Discussion and inter-agency working allows individuals to reflect upon their personal and organisational performance  Such analysis can afford new insight into the positive elements in their own and their organisational performance,  they will identify and describe what they do right in order to explain to another
  • 5.  Resilience engineering defines safety as the ability to succeed under varying conditions.  Consequently it is equally important to understand why things go right  It is easier to increase safety by improving the number of things that go right than by reducing the number of things that go wrong

Editor's Notes

  1. I was asked to share something from my experience with you that is a new concept, a challenge or a solution and I believe that this fulfils all of those criteria, so here is my experience This year Myself and Si Hamilton formMARFFS delivered an inter agency human factors course for fire service and health care, the course went well and feedback it generated lead to these ideas. so
  2. This allows them to separate themselves momentarily form the cultural norms of their profession, id those values that fit with their personal values, those that enhance and those that restrict it is transformative
  3. This was particularly apparent when the fire service who have well established use of hf tools and routines were describing their work and understanding of case to the medical profession where there are less formal rules, more unspoken routines and more variable use of tools