Intelligent Solutions for Recovering Bad Debts

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Bad debts can quickly snowball into an unmanageable situation wherein the bottom-lines of a financial services firm can go southwards. As chasing defaulting customers is highly regulated, banks and financial institutions prefer to charge-off the debts rather than pursuing defaulters. HCL’s Next Gen BPO services can help organizations in implementing compliant solutions to reduce bad debts.

Technology

Intelligent Solutions for
Recovering Charged-Off Debts
How HCL Can Provide End-to-End Solutions in Recovering
Last Stage Bad Debts
Copyright © 2014 HCL Technologies Limited | www.hcltech.com

Bad Debts a Global Pandemic
Australian Subsidiary of Largest Financial Services Firm
Under Severe Strain
Reduced Collection of Debts
Increase in Write-Offs
Stringent Regulations Make Recovery
Difficult
Cash Flows Affected Badly
Copyright © 2014 HCL Technologies Limited 2 | www.hcltech.com

Pinpointing the Problem Areas
Skip Tracing or
Locating the Defaulter
Lettering
Debt Recovery
Practices
Collating Data and
Analyzing it
Copyright © 2014 HCL Technologies Limited 3 | www.hcltech.com

Targeted Solutions for Effective Debt Collection
Meeting Licensing
Requirements
for Compliant Debt
Collection Processes
Collaborating with
Third Party Debt
Recovery Agencies
Following Prescribed
Lettering Procedures
Enhanced Skip
tracing
Copyright © 2014 HCL Technologies Limited 4 | www.hcltech.com

Key Differentiator of Services Provided by HCL
Blended Calling
Strategies
Engaging Specialized
Skills for Debt
Recovery
Categorizing and
Following Debtor
Depending on
Debt Size
Proper Accounting
and Settlement
Procedures
Copyright © 2014 HCL Technologies Limited 5 | www.hcltech.com

Questions to Ask
How rising bad debts can effect businesses?
Can bed debts be prevented?
What are the regulations for debt collection?
Can debt collection be outsourced?
CCLLIICCKK HHEERREE TTOO KKNNOOWW MMOORREE
Copyright © 2014 HCL Technologies Limited 6 | www.hcltech.com

Copyright © 2014 HCL Technologies Limited 7 | www.hcltech.com

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Intelligent Solutions for Recovering Bad Debts

2. Bad Debts a Global Pandemic Australian Subsidiary of Largest Financial Services Firm Under Severe Strain Reduced Collection of Debts Increase in Write-Offs Stringent Regulations Make Recovery Difficult Cash Flows Affected Badly Copyright © 2014 HCL Technologies Limited 2 | www.hcltech.com

4. Targeted Solutions for Effective Debt Collection Meeting Licensing Requirements for Compliant Debt Collection Processes Collaborating with Third Party Debt Recovery Agencies Following Prescribed Lettering Procedures Enhanced Skip tracing Copyright © 2014 HCL Technologies Limited 4 | www.hcltech.com

5. Key Differentiator of Services Provided by HCL Blended Calling Strategies Engaging Specialized Skills for Debt Recovery Categorizing and Following Debtor Depending on Debt Size Proper Accounting and Settlement Procedures Copyright © 2014 HCL Technologies Limited 5 | www.hcltech.com

6. Questions to Ask How rising bad debts can effect businesses? Can bed debts be prevented? What are the regulations for debt collection? Can debt collection be outsourced? CCLLIICCKK HHEERREE TTOO KKNNOOWW MMOORREE Copyright © 2014 HCL Technologies Limited 6 | www.hcltech.com

Intelligent Solutions for Recovering Bad Debts

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