The document discusses intelligent buildings and how they use IT and telecommunications technologies to improve the experience of tenants and customers. Intelligent buildings can provide benefits like enhanced communications, remote building monitoring and control, improved security, and asset management. They also aim to reduce operational costs through improved efficiency and provide an enhanced customer experience. Shopping centers are highlighted as examples of intelligent buildings that use technologies like Wi-Fi and location services to better entertain customers and drive innovation in customer services.
Brief introduction to Rubik Financial Limited - the 'Bank-in-a-Box' for financial institutions.
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Brief introduction to Rubik Financial Limited - the 'Bank-in-a-Box' for financial institutions.
Rubik has product specialities in core, cards, collections and channels, but also delivers a Software-as-a-Service (SaaS) complete banking system.
Online Banking Sector Trends : Users to the core of innovationTommi Pelkonen
IND Group Seminar presentation Nov 24, 2011.
The next wave in digital services for the banking industry customers: From products & transaction-focus towardsend-user-need –orientation
My students use ideas from my (Jeff Funk) class on business models to analyze the business model for Sony's AtracTable. This new type of display enables new forms of computer interaction in retail outlets such as self-checkout or information access, in malls such as information access, and in restaurants (games and information access). these slides analyze the customer selection, value proposition, value capture, and other aspects of a business model for Sony's AtracTable.
XPOfleet is een revolutionair product van Gloriant Belgium ontwikkelt voor en in samenspraak met ervaren fleetmanagers en fleetowners. Doel is inzichtelijk, efficiënt, gecontroleerd en toekomstgericht Fleet management d.m.v.Fleet exposure Software.
Informatie in de juiste vorm, op ieder moment en vooral betrouwbaar staat hierbij centraal opdat onderbouwde beslissingen kunnen worden genomen. XPOfleet maakt van pro-actief wagenpark management een realiteit
If you interested in the Internet of Things(IoT) then this presentation is all about IoT. How the implementation of IoT systems in industries or factories increases growth. How IoT systems help in business growth and reduce operational costs and reduce time.
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Technology providers to the contact centre industry have identified multiple technology trends that are expected to radically alter the way the industry operates.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
Our customer experience management solutions help you bank on customer insights to create precise experiences for customers to engage across channels.
https://www.itcinfotech.com/lines-of-business/customer-experience
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https://arxiv.org/abs/2306.08302
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Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
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Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
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Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
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https://www.rttsweb.com/jmeter-integration-webinar
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As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Intelligent Buildings
1. Intelligent buildings: giving shoppers a better
telesperience
By Teresa Cottam
Defining the intelligent building is tricky
Telesperience is all about how people and technology interact to provide an improved experience,
and how this, in turn, affects the commercial experience of businesses providing the services. An
interesting example of this in action comes in the form of the intelligent building - but defining an
intelligent building it actually far from straightforward.
Why is one building more intelligent than another? There’s no easy answer to this question. It’s an
area where different vendors, architects and builders define the requisite attributes differently.
However, what all intelligent buildings have in common is that they use IT and telecoms technologies
to deliver an improved telesperience for tenants and potentially for their customers as well.
Perhaps we should go back a step and look at why buildings are becoming more intelligent in the
first place. Rather like the environmental forces that cause organisms to evolve, likewise a number
of commercial, social, economic and environmental factors have stimulated the requirement for
improved performance from buildings. A building now has to adapt to the ever-changing needs of
the businesses that use it – to be successful it has to deliver against their goals. An intelligent
building provides a range of benefits to businesses and their customers including:
• enhanced communications – such as Wi-Fi hotspots, improved telephony reception, and
new value-added and location-specific services
• remote monitoring and control of building systems such as lighting and heating – which also
helps with environmental targets
• security and safety – improving access control, intrusion detection, building safety and the
protection of occupants
• asset management - tracking and monitoring both physical assets and personnel via
technologies such as Wi-Fi and RFID.
Ultimately these types of benefits should translate into two key deliverables for businesses: reduced
opex and an enhanced customer experience. They also offer the possibility of increased revenues.
The first stage of improved intelligence is increased operational
efficiency
Intelligent buildings have been around for a while – particularly in the US. But early visions of voice-
activated doors didn’t really excite people. Applications therefore tended to be confined to more
mundane things such as lighting and HVAC. Mundane they might be, but these applications have
Telesperience is published by Babworth Ltd – http://www.telesperience.com
Babworth Ltd is registered in England and Wales No. 6620167 - http://www.babworth.com
2. become much more topical due to the drive to improve efficiency to combat both rising energy costs
and global warming.
IT systems can really help with the job of managing the environment inside buildings, providing a
more pleasant and yet more efficient environment. Consider lighting and heating, for example.
Lights produce considerable amounts of heat that in summer needs to be cooled by air conditioning
systems. By integrating the two and allowing IT to control them both you can, for example, turn
down the amount of electric lighting in summer when there’s more natural light available, which in
turn reduces the amount of cooling required and saves energy.
This is just one example of how intelligent buildings deliver lower operational costs and a lower
carbon footprint – giving their tenants and owners an operational advantage.
Technology provides the foundation for service innovation
Intelligent buildings also offer the possibility of improving the ways companies do business through
enhanced customer satisfaction and by offering differentiation. A good example of this can be found
in the shopping centre. There are lots of places people can shop: the high street, the local shop, the
out-of-town superstore, the large shopping centre (or ‘shopping mall’ as our American cousins like
to call them). There are now so many options that shopping centre owners need to offer an
improved and differentiated customer experience to attract, retain and upsell customers, which in
turn attracts the tenants they require.
Shopping centres have long differentiated themselves through the built environment, but are
increasingly turning to IT and telecoms to help them. A combination of technologies are being
implemented to deliver this improved and differentiated experience - including fast and secure fixed
and mobile access based on IP networks, along with technologies such as Wi-Fi and RFID. Location-
based technology is of particular interest, as it delivers the possibility of contexualised promotion
and information services. Face recognition technology is being employed both to ensure criminals
can be prevented from entering centres and also so advertising can be tailored to the current
demographics of the customers in the centre.
A particular target for this technology is the army of men accompanying wives and girlfriends on
Saturday shopping trips. It is envisaged that technology can provide services that keep them
entertained while they wait, which centres hope will encourage shoppers to spend even longer in
the centre.
Innovation will be driven by marketers dreaming up suitable services, but they will only be able to do
this if technologies are deployed, embedded and convergent - providing the foundation for
innovation. What is expected is that over the next few years truly intelligent buildings will become
more widespread, and over time these will become even more intelligent as innovative services are
Telesperience is published by Babworth Ltd – http://www.telesperience.com
Babworth Ltd is registered in England and Wales No. 6620167 - http://www.babworth.com
3. added. Service innovation will mean that customers will quickly begin to perceive this intelligence in
the form of enhanced levels of service.
Intelligent buildings therefore offer the potential of both a better customer and commercial
experience – making great business sense.
Figure 1 Three core benefits of more intelligent buildings [Source: Telesperience 2009]
Better customer
experience for retailers
Happier customers,
stickier experience and
service differentiation
increases revenues
Intelligent
buildings
Better commercial Better commercial
experience for centre owners experience for centre owners
Greater operational efficiency Service innovation and
lowers costs and carbon differentiation
footprint attracts and retains
tenants
Telesperience is published by Babworth Ltd – http://www.telesperience.com
Babworth Ltd is registered in England and Wales No. 6620167 - http://www.babworth.com
4. Case study: Westfield London
The new Westfield London shopping centre opened to great fanfare in October 2008. It is located in
Shepherd's Bush and was developed by the Westfield Group at a cost of £1.6b. Although much has
been written about its launch and its impact, a lesser known fact is that it is an example of an
intelligent building, which uses embedded telecoms and IT services to improve its efficiency and
enhance both the customer and retailer experience.
Westfield London customers benefit from a range of telecoms- and IT-based services including
interactive directory boards, free Wi-Fi services and digital signage. Valet parking tags allow
customers to press a button to alert the concierge team to fetch their car and have it waiting outside
the valet lounge for them; while handsfree shopping Wi-Fi tags means that your shopping can be
sent to one location for you to collect – no more trailing round the shops with ever longer arms!
Technology also benefits Westfield’s retailer tenants. The free public Wi-Fi service, for example,
allows retailers to access information via the Internet and showcase products such as mobile
phones, PDAs and laptops from within their stores using the Westfield data connection.
Westfield is also considering other telecoms- and IT-based services, but emphasises that just
because something is technically possible does not mean it will be implemented, as a range of
factors need to be taken into account. It has considered implementing a child tracking service, for
example, but while this is attractive to some parents there are still issues to do with safety and
privacy that need to be ironed out before the service can be considered for rollout. Other location-
based services are also being considered, as well as more interactive functionality with consumers
via Westfield directories.
Innovation is, however, the name of the game, and the network has been designed to allow retailers
to use the telephony and data infrastructure. Westfield has evaluated the possibility of providing
retailers with internet connectivity and telephony service offerings and this is currently being trialled
by a number of retailers in the centre.
Westfield says that the consolidation of building control and monitoring systems has provided the
company with a huge opportunity to improve the sustainability and operational efficiency of its
building. Central monitoring and control of the airflow, temperature and lighting are just a few
examples of how it is doing this.
Telesperience is published by Babworth Ltd – http://www.telesperience.com
Babworth Ltd is registered in England and Wales No. 6620167 - http://www.babworth.com