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**INSTRUCTIONS FROM INSTRUCTOR
Hello, Class,
Please note that the College of Security and Criminal Justice
has placed a signature/benchmark assignment in this course,
CJS/255. It is this week's Prisoners with Special Needs. This
means I will be grading your work on this assignment as part of
your course grade as well as evaluating it for attainment of
Program Student Learning Outcomes. The university will
collect these data across many assignments in many courses,
which helps provide information about student learning at
University of Phoenix.
Please view the scoring rubric. It is a learning tool that serves
as a guide to developing your assignment. To view this scoring
rubric, please select the assignment noted above and click on
the grading tab.
Additionally, I will grade your paper using the attached grading
rubrics form. I will use it to determine your points.
** INSTRUCTOR GRADING FORM
Name:
Individual Paper
Prisoner with Special Needs
Content
60 Percent
Points Earned
X/12
The paper explaining the needs of special offenders and answers
the following questions:
· How do special needs including mentally ill, and substance-
abusing prisoners affect the jail and prison systems at state and
federal levels? Mentally ill and substance-abusing inmates are
each discussed in the paper.
The different types of special needs inmates were also
mentioned. (Juveniles, sex offender, elderly, pregnant inmates,
terminal illness, etc.)
· What would happen if these prisoners were not cared for
properly? (Mentally ill and substance-abusing inmates are
discussed in this section)
Select a prison was a special offender population (juveniles, sex
offenders, elderly, pregnant inmates, terminal illness, mentally
ill or substance abusing, etc.) and research the program aimed
to assist or care for that population.
What are the characteristics of the program?
How has the program affected the special offender population in
that prison?
(The program needs to be in a prison and the prison or prison
system where is it being used is included in the paper.)
Comments:
Organization and Development
20 Percent
Points Earned
X4
The paper is 1,050 to 1,400 words in length.
The paper is clear and organized; major points are supported by
details, examples, or analysis.
The tone aligns with the assignment’s purpose and is geared
towards the appropriate audience.
The paper includes an introduction and a conclusion. (The
introduction previews the topics in the paper and the conclusion
reviews them.)
The paper provides relevant background on the topics and uses
visual aids appropriately and effectively.
· The paper is logical, flows, and reviews the major points.
Comments:
.
Mechanics and Format
20 Percent
Points Earned
X/4
· The paper— including the title page, reference page, tables,
and appendixes— is consistent with APA formatting guidelines
and meets course-level requirements.
· Intellectual property is recognized with in-text citations and
references are in APA format.
· The paper is laid out with effective use of headings, font
styles, and white space.
· Level one headings are used.
· The paper is in Microsoft Word.
· Rules of grammar, usage, and punctuation are followed.
· Spelling is correct.
Comments:
Total Percent
Total Earned
X/20
Additional Comments:
Contents
Preface
Chapter 1: Overview
1.0 Introduction
1.1 Understanding Project Management
1.2 Defining Project Success
1.3 Success, Trade-Offs, and Competing Constraints
1.4 The Project Manager–Line Manager Interface
1.5 Defining the Project Manager’s Role
1.6 Defining the Functional Manager’s Role
1.7 Defining the Functional Employee’s Role
1.8 Defining the Executive’s Role
1.9 Working with Executives
1.10 Committee Sponsorship/Governance
1.11 The Project Manager as the Planning Agent
1.12 Project Champions
1.13 The Downside of Project Management
1.14 Project-Driven versus Non–Project-Driven Organizations
1.15 Marketing in the Project-Driven Organization
1.16 Classification of Projects
1.17 Location of the Project Manager
1.18 Differing Views of Project Management
1.19 Public-Sector Project Management
1.20 International Project Management
1.21 Concurrent Engineering: A Project Management Approach
1.22 Added Value
1.23 Studying Tips for the PMI® Project Management
Certification Exam
2
Answers
Problems
Chapter 2: Project Management Growth: Concepts and
Definitions
2.0 Introduction
2.1 General Systems Management
2.2 Project Management: 1945–1960
2.3 Project Management: 1960–1985
2.4 Project Management: 1985–2012
2.5 Resistance to Change
2.6 Systems, Programs, and Projects: A Definition
2.7 Product versus Project Management: A Definition
2.8 Maturity and Excellence: A Definition
2.9 Informal Project Management: A Definition
2.10 The Many Faces of Success
2.11 The Many Faces of Failure
2.12 The Stage-Gate Process
2.13 Project Life Cycles
2.14 Gate Review Meetings (Project Closure)
2.15 Engagement Project Management
2.16 Project Management Methodologies: A Definition
2.17 Enterprise Project Management Methodologies
2.18 Methodologies Can Fail
2.19 Organizational Change Management and Corporate
Cultures
2.20 Project Management Intellectual Property
2.21 Systems Thinking
2.22 Studying Tips for the PMI® Project Management
Certification Exam
Answers
3
Problems
Chapter 3: Organizational Structures
3.0 Introduction
3.1 Organizational Work Flow
3.2 Traditional (Classical) Organization
3.3 Developing Work Integration Positions
3.4 Line-Staff Organization (Project Coordinator)
3.5 Pure Product (Projectized) Organization
3.6 Matrix Organizational Form
3.7 Modification of Matrix Structures
3.8 The Strong, Weak, or Balanced Matrix
3.9 Center for Project Management Expertise
3.10 Matrix Layering
3.11 Selecting the Organizational Form
3.12 Structuring the Small Company
3.13 Strategic Business Unit (SBU) Project Management
3.14 Transitional Management
3.15 Barriers to Implementing Project Management in Emerging
Markets
3.16 Seven Fallacies that Delay Project Management Maturity
3.17 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 4: Organizing and Staffing The Project Office and
Team
4.0 Introduction
4.1 The Staffing Environment
4.2 Selecting the Project Manager: An Executive Decision
4.3 Skill Requirements for Project and Program Managers
4
4.4 Special Cases in Project Manager Selection
4.5 Selecting the Wrong Project Manager
4.6 Next Generation Project Managers
4.7 Duties and Job Descriptions
4.8 The Organizational Staffing Process
4.9 The Project Office
4.10 The Functional Team
4.11 The Project Organizational Chart
4.12 Special Problems
4.13 Selecting the Project Management Implementation Team
4.14 Mistakes Made by Inexperienced Project Managers
4.15 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 5: Management Functions
5.0 Introduction
5.1 Controlling
5.2 Directing
5.3 Project Authority
5.4 Interpersonal Influences
5.5 Barriers to Project Team Development
5.6 Suggestions for Handling the Newly Formed Team
5.7 Team Building as an Ongoing Process
5.8 Dysfunctions of a Team
5.9 Leadership in a Project Environment
5.10 Life-Cycle Leadership
5.11 Value-Based Project Leadership
5
5.12 Organizational Impact
5.13 Employee–Manager Problems
5.14 Management Pitfalls
5.15 Communications
5.16 Project Review Meetings
5.17 Project Management Bottlenecks
5.18 Cross-Cutting Skills
5.19 Active Listening
5.20 Project Problem-Solving
5.21 Brainstorming
5.22 Project Decision-Making
5.23 Predicting the Outcome of a Decision
5.24 Facilitation
5.25 Handling Negative Team Dynamics
5.26 Communication Traps
5.27 Proverbs and Laws
5.28 Human Behavior Education
5.29 Management Policies and Procedures
5.30 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 6: Management Of your time and Stress
6.0 Introduction
6.1 Understanding Time Management
6.2 Time Robbers
6.3 Time Management Forms
6.4 Effective Time Management
6
6.5 Stress and Burnout
6.6 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 7: Conflicts
7.0 Introduction
7.1 Objectives
7.2 The Conflict Environment
7.3 Types of Conflicts
7.4 Conflict Resolution
7.5 Understanding Superior, Subordinate, and Functional
Conflicts
7.6 The Management of Conflicts
7.7 Conflict Resolution Modes
7.8 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 8: Special Topics
8.0 Introduction
8.1 Performance Measurement
8.2 Financial Compensation and Rewards
8.3 Critical Issues with Rewarding Project Teams
8.4 Effective Project Management in the Small Business
Organization
8.5 Mega Projects
8.6 Morality, Ethics, and the Corporate Culture
8.7 Professional Responsibilities
8.8 Internal Partnerships
8.9 External Partnerships
7
8.10 Training and Education
8.11 Integrated Product/Project Teams
8.12 Virtual Project Teams
8.13 Breakthrough Projects
8.14 Managing Innovation Projects
8.15 Agile Project Management
8.16 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 9: The Variables for Success
9.0 Introduction
9.1 Predicting Project Success
9.2 Project Management Effectiveness
9.3 Expectations
9.4 Lessons Learned
9.5 Understanding Best Practices
9.6 Best Practices versus Proven Practices
9.7 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 10: Working with Executives
10.0 Introduction
10.1 The Project Sponsor
10.2 Handling Disagreements with the Sponsor
10.3 The Collective Belief
10.4 The Exit Champion
10.5 The In-House Representatives
8
10.6 Stakeholder Relations Management
10.7 Politics
10.8 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 11: Planning
11.0 Introduction
11.1 Validating the Assumptions
11.2 Validating the Objectives
11.3 General Planning
11.4 Life-Cycle Phases
11.5 Proposal Preparation
11.6 Kickoff Meetings
11.7 Understanding Participants’ Roles
11.8 Project Planning
11.9 The Statement of Work
11.10 Project Specifications
11.11 Milestone Schedules
11.12 Work Breakdown Structure
11.13 WBS Decomposition Problems
11.14 Work Breakdown Structure Dictionary
11.15 Role of the Executive in Project Selection
11.16 Role of the Executive in Planning
11.17 The Planning Cycle
11.18 Work Planning Authorization
11.19 Why Do Plans Fail?
11.20 Stopping Projects
9
11.21 Handling Project Phaseouts and Transfers
11.22 Detailed Schedules and Charts
11.23 Master Production Scheduling
11.24 Project Plan
11.25 Total Project Planning
11.26 The Project Charter
11.27 Project Baselines
11.28 Verification and Validation
11.29 Requirements Traceability Matrix
11.30 Management Control
11.31 The Project Manager–Line Manager Interface
11.32 Fast-Tracking
11.33 Configuration Management
11.34 Enterprise Project Management Methodologies
11.35 Project Audits
11.36 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 12: Network Scheduling Techniques
12.0 Introduction
12.1 Network Fundamentals
12.2 Graphical Evaluation and Review Technique (GERT)
12.3 Dependencies
12.4 Slack Time
12.5 Network Replanning
12.6 Estimating Activity Time
12.7 Estimating Total Project Time
10
12.8 Total PERT/CPM Planning
12.9 Crash Times
12.10 PERT/CPM Problem Areas
12.11 Alternative PERT/CPM Models
12.12 Precedence Networks
12.13 Lag
12.14 Scheduling Problems
12.15 The Myths of Schedule Compression
12.16 Understanding Project Management Software
12.17 Software Features Offered
12.18 Software Classification
12.19 Implementation Problems
12.20 Critical Chain
12.21 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 13: Project Graphics
13.0 Introduction
13.1 Customer Reporting
13.2 Bar (Gantt) Chart
13.3 Other Conventional Presentation Techniques
13.4 Logic Diagrams/Networks
13.5 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 14: Pricing and Estimating
14.0 Introduction
11
14.1 Global Pricing Strategies
14.2 Types of Estimates
14.3 Pricing Process
14.4 Organizational Input Requirements
14.5 Labor Distributions
14.6 Overhead Rates
14.7 Materials/Support Costs
14.8 Pricing Out the Work
14.9 Smoothing Out Department Man-Hours
14.10 The Pricing Review Procedure
14.11 Systems Pricing
14.12 Developing the Supporting/Backup Costs
14.13 The Low-Bidder Dilemma
14.14 Special Problems
14.15 Estimating Pitfalls
14.16 Estimating High-Risk Projects
14.17 Project Risks
14.18 The Disaster of Applying the 10 Percent
Solution
to Project Estimates
14.19 Life-Cycle Costing (LCC)
14.20 Logistics Support
14.21 Economic Project Selection Criteria: Capital Budgeting
14.22 Payback Period
14.23 The Time Value of Money
14.24 Net Present Value (NPV)
14.25 Internal Rate of Return (IRR)
14.26 Comparing IRR, NPV, and Payback
14.27 Risk Analysis
12
14.28 Capital Rationing
14.29 Project Financing
14.30 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 15: Cost Control
15.0 Introduction
15.1 Understanding Control
15.2 The Operating Cycle
15.3 Cost Account Codes
15.4 Budgets
15.5 The Earned Value Measurement System (EVMS)
15.6 Variance and Earned Value
15.7 The Cost Baseline
15.8 Justifying the Costs
15.9 The Cost Overrun Dilemma
15.10 Recording Material Costs Using Earned Value
Measurement
15.11 The Material Accounting Criterion
15.12 Material Variances: Price and Usage
15.13 Summary Variances
15.14 Status Reporting
15.15 Cost Control Problems
15.16 Project Management Information Systems
15.17 Enterprise Resource Planning
15.18 Project Metrics
15.19 Key Performance Indicators
15.20 Value-Based Metrics
13
15.21 Dashboards and Scorecards
15.22 Business Intelligence
15.23 Infographics
15.24 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 16: Trade-Off Analysis in a Project Environment
16.0 Introduction
16.1 Methodology for Trade-Off Analysis
16.2 Contracts: Their Influence on Projects
16.3 Industry Trade-Off Preferences
16.4 Conclusion
16.5 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Chapter 17: Risk Management
17.0 Introduction
17.1 Definition of Risk
17.2 Tolerance for Risk
17.3 Definition of Risk Management
17.4 Certainty, Risk, and Uncertainty
17.5 Risk Management Process
17.6 Plan Risk Management (11.1)
17.7 Risk Identification (11.2)
17.8 Risk Analysis (11.3, 11.4)
17.9 Qualitative Risk Analysis (11.3)
17.10 Quantitative Risk Analysis (11.4)
17.11 Probability Distributions and the Monte Carlo Process
14
17.12 Plan Risk Response (11.5)
17.13 Monitor and Control Risks (11.6)
17.14 Some Implementation Considerations
17.15 The Use of Lessons Learned
17.16 Dependencies Between Risks
17.17 The Impact of Risk Handling Measures
17.18 Risk and Concurrent Engineering
17.19 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Problems
Chapter 18: Learning Curves
18.0 Introduction
18.1 General Theory
18.2 The Learning Curve Concept
18.3 Graphic Representation
18.4 Key Words Associated with Learning Curves
18.5 The Cumulative Average Curve
18.6 Sources of Experience
18.7 Developing Slope Measures
18.8 Unit Costs and Use of Midpoints
18.9 Selection of Learning Curves
18.10 Follow-On Orders
18.11 Manufacturing Breaks
18.12 Learning Curve Limitations
18.13 Prices and Experience
18.14 Competitive Weapon
18.15 Studying Tips for the PMI® Project Management
Certification Exam
15
Answers
Problems
Chapter 19: Contract Management
19.0 Introduction
19.1 Procurement
19.2 Plan Procurements
19.3 Conducting the Procurements
19.4 Conduct Procurements: Request Seller Responses
19.5 Conduct Procurements: Select Sellers
19.6 Types of Contracts
19.7 Incentive Contracts
19.8 Contract Type versus Risk
19.9 Contract Administration
19.10 Contract Closure
19.11 Using a Checklist
19.12 Proposal-Contractual Interaction
19.13 Summary
19.14 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Chapter 20: Quality Management
20.0 Introduction
20.1 Definition of Quality
20.2 The Quality Movement
20.3 Comparison of the Quality Pioneers
20.4 The Taguchi Approach
20.5 The Malcolm Baldrige National Quality Award
20.6 ISO 9000
16
20.7 Quality Management Concepts
20.8 The Cost of Quality
20.9 The Seven Quality Control Tools
20.10 Process Capability (CP)
20.11 Acceptance Sampling
20.12 Implementing Six Sigma
20.13 Lean Six Sigma and DMAIC
20.14 Quality Leadership
20.15 Responsibility for Quality
20.16 Quality Circles
20.17 Just-In-Time Manufacturing (JIT)
20.18 Total Quality Management (TQM)
20.19 Studying Tips for the PMI® Project Management
Certification Exam
Answers
Chapter 21: Modern Developments in Project Management
21.0 Introduction
21.1 The Project Management Maturity Model (PMMM)
21.2 Developing Effective Procedural Documentation
21.3 Project Management Methodologies
21.4 Continuous Improvement
21.5 Capacity Planning
21.6 Competency Models
21.7 Managing Multiple Projects
21.8 End-of-Phase Review Meetings
Chapter 22: The Business of Scope Changes
22.0 Introduction
22.1 Need for Business Knowledge
17
22.2 Timing of Scope Changes
22.3 Business Need for a Scope Change
22.4 Rationale for Not Approving a Scope Change
Chapter 23: The Project Office
23.0 Introduction
23.1 Present-Day Project Office
23.2 Implementation Risks
23.3 Types of Project Offices
23.4 Networking Project Management Offices
23.5 Project Management Information Systems
23.6 Dissemination of Information
23.7 Mentoring
23.8 Development of Standards and Templates
23.9 Project Management Benchmarking
23.10 Business Case Development
23.11 Customized Training (Related to Project Management)
23.12 Managing Stakeholder Relations
23.13 Continuous Improvement
23.14 Capacity Planning
23.15 Risks of Using a Project Office
23.16 Project Portfolio Management
Chapter 24: Managing Crisis Projects
24.0 Introduction
24.1 Understanding Crisis Management
24.2 Ford versus Firestone
24.3 The Air France Concorde Crash
24.4 Intel and the Pentium Chip
18
24.5 The Russian Submarine Kursk
24.6 The Tylenol Poisonings
24.7 Nestlé’s Marketing of Infant Formula
24.8 The Space Shuttle Challenger Disaster
24.9 The Space Shuttle Columbia Disaster
24.10 Victims Versus Villains
24.11 Life-Cycle Phases
24.12 Project Management Implications
Chapter 25: Future of Project Management
25.0 Changing Times
25.1 Complex Projects
25.2 Complexity Theory
25.3 Scope Creep
25.4 Project Health Checks
25.5 Managing Troubled Projects
Chapter 26: The Rise, Fall, and Resurrection of Iridium: A
Project Management
Perspective
26.0 Introduction
26.1 Naming the Project “Iridium”
26.2 Obtaining Executive Support
26.3 Launching the Venture
26.4 The Iridium System
26.5 The Terrestrial and Space-Based Network
26.6 Project Initiation: Developing the Business Case
26.7 The “Hidden” Business Case
26.8 Risk Management
26.9 The Collective Belief
26.10 The Exit Champion
19
26.11 Iridium’s Infancy Years
26.12 Debt Financing
26.13 The M-Star Project
26.14 A New CEO
26.15 Satellite Launches
26.16 An Initial Public Offering (IPO)
26.17 Signing Up Customers
26.18 Iridium’s Rapid Ascent
26.19 Iridium’s Rapid Descent
26.20 The Iridium “Flu”
26.21 Searching for a White Knight
26.22 The Definition of Failure (October, 1999)
26.23 The Satellite Deorbiting Plan
26.24 Iridium is Rescued for $25 Million
26.25 Iridium Begins to Grow
26.26 Shareholder Lawsuits
26.27 The Bankruptcy Court Ruling
26.28 Autopsy
26.29 Financial Impact of the Bankruptcy
26.30 What Really Went Wrong?
26.31 Lessons Learned
26.32 Conclusion
Epilogue (2011)
Appendix A.

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  • 1. **INSTRUCTIONS FROM INSTRUCTOR Hello, Class, Please note that the College of Security and Criminal Justice has placed a signature/benchmark assignment in this course, CJS/255. It is this week's Prisoners with Special Needs. This means I will be grading your work on this assignment as part of your course grade as well as evaluating it for attainment of Program Student Learning Outcomes. The university will collect these data across many assignments in many courses, which helps provide information about student learning at University of Phoenix. Please view the scoring rubric. It is a learning tool that serves as a guide to developing your assignment. To view this scoring rubric, please select the assignment noted above and click on the grading tab. Additionally, I will grade your paper using the attached grading rubrics form. I will use it to determine your points. ** INSTRUCTOR GRADING FORM Name: Individual Paper Prisoner with Special Needs Content 60 Percent Points Earned X/12 The paper explaining the needs of special offenders and answers the following questions: · How do special needs including mentally ill, and substance-
  • 2. abusing prisoners affect the jail and prison systems at state and federal levels? Mentally ill and substance-abusing inmates are each discussed in the paper. The different types of special needs inmates were also mentioned. (Juveniles, sex offender, elderly, pregnant inmates, terminal illness, etc.) · What would happen if these prisoners were not cared for properly? (Mentally ill and substance-abusing inmates are discussed in this section) Select a prison was a special offender population (juveniles, sex offenders, elderly, pregnant inmates, terminal illness, mentally ill or substance abusing, etc.) and research the program aimed to assist or care for that population. What are the characteristics of the program? How has the program affected the special offender population in that prison? (The program needs to be in a prison and the prison or prison system where is it being used is included in the paper.) Comments: Organization and Development 20 Percent Points Earned X4 The paper is 1,050 to 1,400 words in length. The paper is clear and organized; major points are supported by details, examples, or analysis. The tone aligns with the assignment’s purpose and is geared towards the appropriate audience. The paper includes an introduction and a conclusion. (The introduction previews the topics in the paper and the conclusion reviews them.) The paper provides relevant background on the topics and uses visual aids appropriately and effectively. · The paper is logical, flows, and reviews the major points. Comments:
  • 3. . Mechanics and Format 20 Percent Points Earned X/4 · The paper— including the title page, reference page, tables, and appendixes— is consistent with APA formatting guidelines and meets course-level requirements. · Intellectual property is recognized with in-text citations and references are in APA format. · The paper is laid out with effective use of headings, font styles, and white space. · Level one headings are used. · The paper is in Microsoft Word. · Rules of grammar, usage, and punctuation are followed. · Spelling is correct. Comments: Total Percent Total Earned X/20 Additional Comments: Contents Preface Chapter 1: Overview
  • 4. 1.0 Introduction 1.1 Understanding Project Management 1.2 Defining Project Success 1.3 Success, Trade-Offs, and Competing Constraints 1.4 The Project Manager–Line Manager Interface 1.5 Defining the Project Manager’s Role 1.6 Defining the Functional Manager’s Role 1.7 Defining the Functional Employee’s Role 1.8 Defining the Executive’s Role 1.9 Working with Executives 1.10 Committee Sponsorship/Governance 1.11 The Project Manager as the Planning Agent 1.12 Project Champions 1.13 The Downside of Project Management 1.14 Project-Driven versus Non–Project-Driven Organizations 1.15 Marketing in the Project-Driven Organization 1.16 Classification of Projects 1.17 Location of the Project Manager
  • 5. 1.18 Differing Views of Project Management 1.19 Public-Sector Project Management 1.20 International Project Management 1.21 Concurrent Engineering: A Project Management Approach 1.22 Added Value 1.23 Studying Tips for the PMI® Project Management Certification Exam 2 Answers Problems Chapter 2: Project Management Growth: Concepts and Definitions 2.0 Introduction 2.1 General Systems Management 2.2 Project Management: 1945–1960 2.3 Project Management: 1960–1985 2.4 Project Management: 1985–2012 2.5 Resistance to Change
  • 6. 2.6 Systems, Programs, and Projects: A Definition 2.7 Product versus Project Management: A Definition 2.8 Maturity and Excellence: A Definition 2.9 Informal Project Management: A Definition 2.10 The Many Faces of Success 2.11 The Many Faces of Failure 2.12 The Stage-Gate Process 2.13 Project Life Cycles 2.14 Gate Review Meetings (Project Closure) 2.15 Engagement Project Management 2.16 Project Management Methodologies: A Definition 2.17 Enterprise Project Management Methodologies 2.18 Methodologies Can Fail 2.19 Organizational Change Management and Corporate Cultures 2.20 Project Management Intellectual Property 2.21 Systems Thinking 2.22 Studying Tips for the PMI® Project Management Certification Exam
  • 7. Answers 3 Problems Chapter 3: Organizational Structures 3.0 Introduction 3.1 Organizational Work Flow 3.2 Traditional (Classical) Organization 3.3 Developing Work Integration Positions 3.4 Line-Staff Organization (Project Coordinator) 3.5 Pure Product (Projectized) Organization 3.6 Matrix Organizational Form 3.7 Modification of Matrix Structures 3.8 The Strong, Weak, or Balanced Matrix 3.9 Center for Project Management Expertise 3.10 Matrix Layering 3.11 Selecting the Organizational Form 3.12 Structuring the Small Company
  • 8. 3.13 Strategic Business Unit (SBU) Project Management 3.14 Transitional Management 3.15 Barriers to Implementing Project Management in Emerging Markets 3.16 Seven Fallacies that Delay Project Management Maturity 3.17 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 4: Organizing and Staffing The Project Office and Team 4.0 Introduction 4.1 The Staffing Environment 4.2 Selecting the Project Manager: An Executive Decision 4.3 Skill Requirements for Project and Program Managers 4 4.4 Special Cases in Project Manager Selection 4.5 Selecting the Wrong Project Manager
  • 9. 4.6 Next Generation Project Managers 4.7 Duties and Job Descriptions 4.8 The Organizational Staffing Process 4.9 The Project Office 4.10 The Functional Team 4.11 The Project Organizational Chart 4.12 Special Problems 4.13 Selecting the Project Management Implementation Team 4.14 Mistakes Made by Inexperienced Project Managers 4.15 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 5: Management Functions 5.0 Introduction 5.1 Controlling 5.2 Directing 5.3 Project Authority 5.4 Interpersonal Influences
  • 10. 5.5 Barriers to Project Team Development 5.6 Suggestions for Handling the Newly Formed Team 5.7 Team Building as an Ongoing Process 5.8 Dysfunctions of a Team 5.9 Leadership in a Project Environment 5.10 Life-Cycle Leadership 5.11 Value-Based Project Leadership 5 5.12 Organizational Impact 5.13 Employee–Manager Problems 5.14 Management Pitfalls 5.15 Communications 5.16 Project Review Meetings 5.17 Project Management Bottlenecks 5.18 Cross-Cutting Skills 5.19 Active Listening 5.20 Project Problem-Solving
  • 11. 5.21 Brainstorming 5.22 Project Decision-Making 5.23 Predicting the Outcome of a Decision 5.24 Facilitation 5.25 Handling Negative Team Dynamics 5.26 Communication Traps 5.27 Proverbs and Laws 5.28 Human Behavior Education 5.29 Management Policies and Procedures 5.30 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 6: Management Of your time and Stress 6.0 Introduction 6.1 Understanding Time Management 6.2 Time Robbers 6.3 Time Management Forms
  • 12. 6.4 Effective Time Management 6 6.5 Stress and Burnout 6.6 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 7: Conflicts 7.0 Introduction 7.1 Objectives 7.2 The Conflict Environment 7.3 Types of Conflicts 7.4 Conflict Resolution 7.5 Understanding Superior, Subordinate, and Functional Conflicts 7.6 The Management of Conflicts 7.7 Conflict Resolution Modes 7.8 Studying Tips for the PMI® Project Management Certification Exam
  • 13. Answers Problems Chapter 8: Special Topics 8.0 Introduction 8.1 Performance Measurement 8.2 Financial Compensation and Rewards 8.3 Critical Issues with Rewarding Project Teams 8.4 Effective Project Management in the Small Business Organization 8.5 Mega Projects 8.6 Morality, Ethics, and the Corporate Culture 8.7 Professional Responsibilities 8.8 Internal Partnerships 8.9 External Partnerships 7 8.10 Training and Education 8.11 Integrated Product/Project Teams
  • 14. 8.12 Virtual Project Teams 8.13 Breakthrough Projects 8.14 Managing Innovation Projects 8.15 Agile Project Management 8.16 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 9: The Variables for Success 9.0 Introduction 9.1 Predicting Project Success 9.2 Project Management Effectiveness 9.3 Expectations 9.4 Lessons Learned 9.5 Understanding Best Practices 9.6 Best Practices versus Proven Practices 9.7 Studying Tips for the PMI® Project Management Certification Exam Answers
  • 15. Problems Chapter 10: Working with Executives 10.0 Introduction 10.1 The Project Sponsor 10.2 Handling Disagreements with the Sponsor 10.3 The Collective Belief 10.4 The Exit Champion 10.5 The In-House Representatives 8 10.6 Stakeholder Relations Management 10.7 Politics 10.8 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 11: Planning 11.0 Introduction 11.1 Validating the Assumptions
  • 16. 11.2 Validating the Objectives 11.3 General Planning 11.4 Life-Cycle Phases 11.5 Proposal Preparation 11.6 Kickoff Meetings 11.7 Understanding Participants’ Roles 11.8 Project Planning 11.9 The Statement of Work 11.10 Project Specifications 11.11 Milestone Schedules 11.12 Work Breakdown Structure 11.13 WBS Decomposition Problems 11.14 Work Breakdown Structure Dictionary 11.15 Role of the Executive in Project Selection 11.16 Role of the Executive in Planning 11.17 The Planning Cycle 11.18 Work Planning Authorization 11.19 Why Do Plans Fail?
  • 17. 11.20 Stopping Projects 9 11.21 Handling Project Phaseouts and Transfers 11.22 Detailed Schedules and Charts 11.23 Master Production Scheduling 11.24 Project Plan 11.25 Total Project Planning 11.26 The Project Charter 11.27 Project Baselines 11.28 Verification and Validation 11.29 Requirements Traceability Matrix 11.30 Management Control 11.31 The Project Manager–Line Manager Interface 11.32 Fast-Tracking 11.33 Configuration Management 11.34 Enterprise Project Management Methodologies 11.35 Project Audits
  • 18. 11.36 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 12: Network Scheduling Techniques 12.0 Introduction 12.1 Network Fundamentals 12.2 Graphical Evaluation and Review Technique (GERT) 12.3 Dependencies 12.4 Slack Time 12.5 Network Replanning 12.6 Estimating Activity Time 12.7 Estimating Total Project Time 10 12.8 Total PERT/CPM Planning 12.9 Crash Times 12.10 PERT/CPM Problem Areas
  • 19. 12.11 Alternative PERT/CPM Models 12.12 Precedence Networks 12.13 Lag 12.14 Scheduling Problems 12.15 The Myths of Schedule Compression 12.16 Understanding Project Management Software 12.17 Software Features Offered 12.18 Software Classification 12.19 Implementation Problems 12.20 Critical Chain 12.21 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 13: Project Graphics 13.0 Introduction 13.1 Customer Reporting 13.2 Bar (Gantt) Chart 13.3 Other Conventional Presentation Techniques
  • 20. 13.4 Logic Diagrams/Networks 13.5 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 14: Pricing and Estimating 14.0 Introduction 11 14.1 Global Pricing Strategies 14.2 Types of Estimates 14.3 Pricing Process 14.4 Organizational Input Requirements 14.5 Labor Distributions 14.6 Overhead Rates 14.7 Materials/Support Costs 14.8 Pricing Out the Work 14.9 Smoothing Out Department Man-Hours
  • 21. 14.10 The Pricing Review Procedure 14.11 Systems Pricing 14.12 Developing the Supporting/Backup Costs 14.13 The Low-Bidder Dilemma 14.14 Special Problems 14.15 Estimating Pitfalls 14.16 Estimating High-Risk Projects 14.17 Project Risks 14.18 The Disaster of Applying the 10 Percent Solution to Project Estimates 14.19 Life-Cycle Costing (LCC) 14.20 Logistics Support 14.21 Economic Project Selection Criteria: Capital Budgeting 14.22 Payback Period
  • 22. 14.23 The Time Value of Money 14.24 Net Present Value (NPV) 14.25 Internal Rate of Return (IRR) 14.26 Comparing IRR, NPV, and Payback 14.27 Risk Analysis 12 14.28 Capital Rationing 14.29 Project Financing 14.30 Studying Tips for the PMI® Project Management Certification Exam Answers Problems
  • 23. Chapter 15: Cost Control 15.0 Introduction 15.1 Understanding Control 15.2 The Operating Cycle 15.3 Cost Account Codes 15.4 Budgets 15.5 The Earned Value Measurement System (EVMS) 15.6 Variance and Earned Value 15.7 The Cost Baseline 15.8 Justifying the Costs 15.9 The Cost Overrun Dilemma 15.10 Recording Material Costs Using Earned Value Measurement
  • 24. 15.11 The Material Accounting Criterion 15.12 Material Variances: Price and Usage 15.13 Summary Variances 15.14 Status Reporting 15.15 Cost Control Problems 15.16 Project Management Information Systems 15.17 Enterprise Resource Planning 15.18 Project Metrics 15.19 Key Performance Indicators 15.20 Value-Based Metrics 13
  • 25. 15.21 Dashboards and Scorecards 15.22 Business Intelligence 15.23 Infographics 15.24 Studying Tips for the PMI® Project Management Certification Exam Answers Problems Chapter 16: Trade-Off Analysis in a Project Environment 16.0 Introduction 16.1 Methodology for Trade-Off Analysis 16.2 Contracts: Their Influence on Projects 16.3 Industry Trade-Off Preferences 16.4 Conclusion
  • 26. 16.5 Studying Tips for the PMI® Project Management Certification Exam Answers Chapter 17: Risk Management 17.0 Introduction 17.1 Definition of Risk 17.2 Tolerance for Risk 17.3 Definition of Risk Management 17.4 Certainty, Risk, and Uncertainty 17.5 Risk Management Process 17.6 Plan Risk Management (11.1) 17.7 Risk Identification (11.2) 17.8 Risk Analysis (11.3, 11.4)
  • 27. 17.9 Qualitative Risk Analysis (11.3) 17.10 Quantitative Risk Analysis (11.4) 17.11 Probability Distributions and the Monte Carlo Process 14 17.12 Plan Risk Response (11.5) 17.13 Monitor and Control Risks (11.6) 17.14 Some Implementation Considerations 17.15 The Use of Lessons Learned 17.16 Dependencies Between Risks 17.17 The Impact of Risk Handling Measures 17.18 Risk and Concurrent Engineering 17.19 Studying Tips for the PMI® Project Management
  • 28. Certification Exam Answers Problems Chapter 18: Learning Curves 18.0 Introduction 18.1 General Theory 18.2 The Learning Curve Concept 18.3 Graphic Representation 18.4 Key Words Associated with Learning Curves 18.5 The Cumulative Average Curve 18.6 Sources of Experience 18.7 Developing Slope Measures 18.8 Unit Costs and Use of Midpoints
  • 29. 18.9 Selection of Learning Curves 18.10 Follow-On Orders 18.11 Manufacturing Breaks 18.12 Learning Curve Limitations 18.13 Prices and Experience 18.14 Competitive Weapon 18.15 Studying Tips for the PMI® Project Management Certification Exam 15 Answers Problems Chapter 19: Contract Management
  • 30. 19.0 Introduction 19.1 Procurement 19.2 Plan Procurements 19.3 Conducting the Procurements 19.4 Conduct Procurements: Request Seller Responses 19.5 Conduct Procurements: Select Sellers 19.6 Types of Contracts 19.7 Incentive Contracts 19.8 Contract Type versus Risk 19.9 Contract Administration 19.10 Contract Closure 19.11 Using a Checklist
  • 31. 19.12 Proposal-Contractual Interaction 19.13 Summary 19.14 Studying Tips for the PMI® Project Management Certification Exam Answers Chapter 20: Quality Management 20.0 Introduction 20.1 Definition of Quality 20.2 The Quality Movement 20.3 Comparison of the Quality Pioneers 20.4 The Taguchi Approach 20.5 The Malcolm Baldrige National Quality Award 20.6 ISO 9000
  • 32. 16 20.7 Quality Management Concepts 20.8 The Cost of Quality 20.9 The Seven Quality Control Tools 20.10 Process Capability (CP) 20.11 Acceptance Sampling 20.12 Implementing Six Sigma 20.13 Lean Six Sigma and DMAIC 20.14 Quality Leadership 20.15 Responsibility for Quality 20.16 Quality Circles 20.17 Just-In-Time Manufacturing (JIT)
  • 33. 20.18 Total Quality Management (TQM) 20.19 Studying Tips for the PMI® Project Management Certification Exam Answers Chapter 21: Modern Developments in Project Management 21.0 Introduction 21.1 The Project Management Maturity Model (PMMM) 21.2 Developing Effective Procedural Documentation 21.3 Project Management Methodologies 21.4 Continuous Improvement 21.5 Capacity Planning 21.6 Competency Models 21.7 Managing Multiple Projects
  • 34. 21.8 End-of-Phase Review Meetings Chapter 22: The Business of Scope Changes 22.0 Introduction 22.1 Need for Business Knowledge 17 22.2 Timing of Scope Changes 22.3 Business Need for a Scope Change 22.4 Rationale for Not Approving a Scope Change Chapter 23: The Project Office 23.0 Introduction 23.1 Present-Day Project Office
  • 35. 23.2 Implementation Risks 23.3 Types of Project Offices 23.4 Networking Project Management Offices 23.5 Project Management Information Systems 23.6 Dissemination of Information 23.7 Mentoring 23.8 Development of Standards and Templates 23.9 Project Management Benchmarking 23.10 Business Case Development 23.11 Customized Training (Related to Project Management) 23.12 Managing Stakeholder Relations 23.13 Continuous Improvement 23.14 Capacity Planning
  • 36. 23.15 Risks of Using a Project Office 23.16 Project Portfolio Management Chapter 24: Managing Crisis Projects 24.0 Introduction 24.1 Understanding Crisis Management 24.2 Ford versus Firestone 24.3 The Air France Concorde Crash 24.4 Intel and the Pentium Chip 18 24.5 The Russian Submarine Kursk 24.6 The Tylenol Poisonings
  • 37. 24.7 Nestlé’s Marketing of Infant Formula 24.8 The Space Shuttle Challenger Disaster 24.9 The Space Shuttle Columbia Disaster 24.10 Victims Versus Villains 24.11 Life-Cycle Phases 24.12 Project Management Implications Chapter 25: Future of Project Management 25.0 Changing Times 25.1 Complex Projects 25.2 Complexity Theory 25.3 Scope Creep 25.4 Project Health Checks 25.5 Managing Troubled Projects
  • 38. Chapter 26: The Rise, Fall, and Resurrection of Iridium: A Project Management Perspective 26.0 Introduction 26.1 Naming the Project “Iridium” 26.2 Obtaining Executive Support 26.3 Launching the Venture 26.4 The Iridium System 26.5 The Terrestrial and Space-Based Network 26.6 Project Initiation: Developing the Business Case 26.7 The “Hidden” Business Case 26.8 Risk Management 26.9 The Collective Belief
  • 39. 26.10 The Exit Champion 19 26.11 Iridium’s Infancy Years 26.12 Debt Financing 26.13 The M-Star Project 26.14 A New CEO 26.15 Satellite Launches 26.16 An Initial Public Offering (IPO) 26.17 Signing Up Customers 26.18 Iridium’s Rapid Ascent 26.19 Iridium’s Rapid Descent 26.20 The Iridium “Flu”
  • 40. 26.21 Searching for a White Knight 26.22 The Definition of Failure (October, 1999) 26.23 The Satellite Deorbiting Plan 26.24 Iridium is Rescued for $25 Million 26.25 Iridium Begins to Grow 26.26 Shareholder Lawsuits 26.27 The Bankruptcy Court Ruling 26.28 Autopsy 26.29 Financial Impact of the Bankruptcy 26.30 What Really Went Wrong? 26.31 Lessons Learned 26.32 Conclusion