1. The document discusses the ISA2 Catalogue of Public Services project. The project aims to facilitate the reuse of interoperability solutions by European public administrations by identifying, creating, and operating interoperability solutions in a cross-border, cross-sector, and user-centric manner. 2. The project has developed several products including the Core Public Service Vocabulary Application Profile, a common data model for representing life events, business events, and public services. It has also developed reusable tools for managing structured information about public services. 3. Using a common data model like the CPSV-AP allows public services catalogues to be gathered with one application programming interface and exchanged across borders more easily.

1. ISA2 Action:
Catalogue of public services
Innovative Public Service
Catalogues
07/2020
Project officer: Miguel Alvarez-Rodriguez

2. Interoperability@EC
1. ISA2 - the interoperability programme
Facilitate the reuse of interoperability solutions
by European public administrations
Identify, create and operate interoperability
solutions
Cross border, cross sector and user centric public
administrations
Promote a holistic approach to interoperability

3. Enhancing the
interoperability and
the exchange of
information about
public services within
and across MSs and on
the European level by…
“
”
01
03
04
Enabling interoperable and machine to machine
descriptions of Public services Catalogues by
defining a common data model
Identifying and developing reusable
software solutions for the creation,
management and exchange of public
service catalogues
Providing technical support to MSs and EUIs
in setting up user-centric one-stop-shops for
public services
02
Identifying and defining key life and
business events for grouping public
services in a user-centric way
ISA² Catalogue of Public Services

4. 1. CPSV-AP 2.2.1:
Core Public Service Vocabulary Application Profile
Have well-structured and harmonised info about public services
Automate creation of catalogues of public services at all levels
Publishing info about life and business events and related public services
Finding information about public services more easily
Joint-effort of more than 16 MS over 5 years, keeping also the Single Digital Gateway perspective!!!
• The Core Public Service Vocabulary Application Profile is a data model
• Common way of representing life events, business events and public service
PRODUCTS

5. 2. Reusable tools for the management of structured information
about public services
PRODUCTS

6. Public Service
Porfolio
Service Map (City of
Helsinki) CPSV-AP_IT
Product Catalogue
(City of Ghent)
Describing Public
Services from
Greece, Poland
CPSV-AP_SK
Cross-border
Catalogue of Public
Services
Flemish catalogue of
public services
Samenwerkende
Catalogi
Catalogue of Public
Services and
Procedures
Region of Epirus
Service Catalogue
CPSV-AP_PT
Cross-border
Catalogue of Public
Services
National data model
CPSV-AP. Building national catalogues

7. Building catalogues for cross-border
purposes
SDG
1. Makes all services provided through the
SDG more easy to find across
countries and languages
2. Helps users to compare systems in
different countries before making use
of their single market rights
3. Provides an important building block
for the implementation of the once-
only system
4. Makes collecting comparable statistics
much more easy and accurate
5. Enables you to map your current
models against one (only), structure
your information for exchanging it across
borders and automate to a large extent
the validation of the quality of your
descriptions

8. A common data model like the CPSV-AP allows to gather descriptions
of catalogue of public services with one API only
Innovative cases (I): APIs &CPSV-AP based
* Part of the Study on APIs for CPSV-AP based on Catalogue of Services

9. Study: Architecture for public service chatbots
Using CPSV-AP would be a necessary step to
develop public service chatbots as it links
different information concerning public
services that is important in a chatbot
Business cases for instance of the
Single Digital Gateway Regulation
Report available on Joinup
Innovative cases (II):

10. Findings
• Global interest in chatbots is
booming
• Steep rise in the use of chat
messaging services and voice
assistants
• Broad range of chatbot types
o Generative vs specific
o Scripted vs conversational
o Informative vs service delivery
o One chatbot vs network
Chatbot search term, interest over time, Google Trends

11. Benefits

12. Exampes
http://startingupsmoothly.fi/

13. Examples
• BonnBot, City of Bonn
• Noa, Île-de-France
• Sigma, Portugal

14. Thank you!
Project Officer
Miguel Alvarez-Rodriguez Miguel.ALVAREZ-
RODRIGUEZ@ec.europa.eu
Architecture for public service chatbots study
Joinup