Rental Express, established in 2001, has grown from a traditional real estate agency to managing 4,174 properties across five offices by September 2014. The document outlines their expansion, strategies for success in property management, and highlights the importance of adaptability and continuous improvement. Key metrics include an average rent of $377.38 and a management fee of 7.56%, with insights into operational efficiencies and staff management.

1. Jason Rose
Rental Express
Innovations in
Property
Management

2. Innovation !
in!
Property Management!
350 to 4174!
Properties Under Management!
In 10 Years

4. A brief history of Rental
Express
• Started in 2001 with the purchase of Harcourts
Paddington for $6000 by three partners aged 27,22 & 21
• Traditional based agency that focused on sales and got
into property management by a natural progression
• 2004 at 350 properties under management
• 2005 decided to get serious about Property Management
& put on our first 2 BDM’s
• October 2006 sold the sales business, made 3
acquisitions, rebranded to Rental Express & a total of
2000 properties under management

5. A brief history of Rental Express
1st September 2014
• 4174 properties under management
• 5 offices (4 in Brisbane & 1 on the Gold
Coast) plus 1 remote office
• Our Kallangur office in 6 years has grown to
1204 properties under management
organically

6. Our Numbers
Average rent $377.38
Average Management Fee 7.56%

7. Top 2 Tips
For Building a Rent Roll

10. Margins
Expectations!
Workload!
Legislation

11. Blockages
To!
Business!
Success

12. Software
People/Training!
Outsourcing

13. Tenant Booking System
Key System!
Referral System

14. MVP

16. “We have two clear choices
when it comes to change.
Change and grow,
or don’t and die.
Change is not a yes or no.
It is a yes and how”

17. Are You Receptive !
To Change?

22. Do you have a playbook?

23. Shit
Dumb Stuff We Do

24. Does your policies and
procedures make it difficult !
for people to do !
business with you?

25. How often do you disperse
funds to owners?

26. NPS
Net Promoter Score

27. RELS
Rental Express Loyalty Score

30. How Many Properties Can A Property Manager Manage?

31. Who The F*!# Cares?

32. Staff to Property Ratio
1:65

33. How to Pay!
Property Managers

37. 1. Telephone
Headsets
2. Address
Book
in
Phone
System
3. Tenant
Signup
Video
4. Email
Templates
5. DEFT
Payment
System
6. Cleaning
Kit
7. Scanning
Efficiency
8. Owner
Sales
Appraisals
9. RPM
Updates
The
Toyota
Way
Continuous
Improvement
The First Nine

40. New Managements = 945
Average Rent = $380.42
Average Management Fee = 7.89%
Rent Roll Multiplier = $3.00
Asset Value = $4,424,831.64
Cost of Acquisition = $1,039,500.00

44. Inbound & Outbound
Teams

45. Our
Philippines
Admin
Support
Team