The document discusses the services provided by a property management company called RE/MAX Regency. Some key points: - They aim to increase rental income through regular rent assessments and ensuring properties are well-maintained and tenants are of high quality. - They provide personalized service while also having access to cutting-edge resources as the largest real estate company in the world. - Their experienced team of property managers and senior staff can provide professional advice and solutions to landlords. - They aim to set the benchmark for professional property management on the Gold Coast through their thorough, responsive, and helpful approach.

2. YOUR INVESTMENT WORKING FOR YOU
Our goal is to increase your income and ensure your investment is
working for you! We ensure you enjoy the highest possible rent by
regular assessments that take into account current market rents
of similar properties, area vacancy rates as well as the condition
of the property, quality of tenants and length of tenancy.
At RE/MAX we start as we mean to end – Thorough,
educated and detailed. Timely, responsive and helpful.
The RE/MAX Regency Property Management Team is small
enough to deliver a personalised service while still enjoying
the cutting edge resources that are on offer by RE/MAX, the
largest real estate company in the world.
As RE/MAX Australia’s Property Management Team of the year,
our landlords can rest assured they will receive professional advice
and solutions from our highly experienced Property Management
Team backed up by senior team members, business owners as
well as a 40 agent strong sales team. At RE/MAX Regency we
are well on our way to setting the benchmark for professional
property management on the Gold Coast.
THERE IS ONE
REASON WHY PEOPLE
INVEST IN PROPERTY
- TO PROTECT AND
GROW THEIR HARD
EARNED WEALTH.
PROPERTY
MANAGEMENT
RE/MAX Property Management2 3www.remaxgc.com.au

3. SECURE YOUR INCOME
STATISITCS
PROPERTY
MANAGEMENT
- Planning
- Select the Best Agent
- Competitive Marketing Analysis
- Staging/Prepare Property
- Professional Phptography
- ‘Premiere’ Adverising
- Matterport 3D Scan
-Professional Cleaning & Carpet Cleaning
- Lawns, Gardens & External Pressure Cleaning
- Keys & Remotes
- Pool Balance Report
- Tenant Selected
- Move-In Date Confirmed
- Tenancy Documents Actioned
- Deposit/Bank Received
- Sign Management Agreement
- Set T.O.P.3 Plan
- Insurance Details
- Set Inspections
- Attract & Screen
Prospective Tenants
- Smoke Alarms
- Corded Blinds
- Safety Switch
- Pool
- Water
Efficiency
- Council
Requirements
99.5%
TENANTS PAYING
RENT IN ADVANCE
99%
OCCUPANCY
RATE
800TENANCY ENQUIRIES
PER WEEK
25TENANT
APPLICATIONS
PER WEEK
22MONTHS
AVERAGE
TENANCY
GETTING
STARTED
MARKETING
YOUR
PROPERTY
PREPARE
PROPERTY
FOR
OCCUPANCY
TENANCY
APPLICATION
PROCESS
ENGAGEMENT
INSPECTION
& ENQUIRIES
COMPLIANCE
PROPERTY
MANAGEMENT
RE/MAX Property Management4 5www.remaxgc.com.au

4. Appraisal Agreement Property ready Advertising
tenant
selection
Lease AgreementManagement
EVALUATE
Property management
Leadership & Management
Property Management
Operations
Property
Management
Business
Development
Property
Management
Support &
Administration
Appraisal Agreement Property ready Advertising
tenant
selection
Lease AgreementManagement
EVALUATE
Property management
Leadership & Management
Property Management
Operations
Property
Management
Business
Development
Property
Management
Support &
Administration
PROPERTY
MANAGEMENT
CYCLE
PROPERTY
MANAGEMENT
MODEL
Tasked with effecting quality control, team
training, the monitoring and improvement of
policies and procedures, but most importantly
making sure that the team operates to the
established minimum operating standards
All administration duties are handled
in this quadrant. This includes all
paperwork tasks associated with
leasing, routine inspections and
tenancy applications etc.
Our leasing team
is tasked with
leasing properties
in the shortest time
possible to minimise
vacancy rates and
maximise rent.
Property managers
are positioned here.
Each Owner has
2 dedicated the
property managers
whose sole
responsibility is to
“manage” the daily
operations of their
properties.
At RE/MAX we have identified that there are a multitude of
property management tasks. No one person has the ability
or capacity to deal with every aspect effectively on their own.
Historic models of property management have proven this to
be true, often falling short in delivering effective solutions that
keep the owner informed and deal with all aspects of property
management efficiently and transparently. The 4 Quadrant
Model of Property Management we have adopted and
implemented in our office is a property management model
that has reset the industry benchmark for effective, transparent
and results driven property management.
This model allows us to allocate roles to team members within
the different quadrants to fully utilise their specific skill sets.
With clearly defined procedures and policies each member of
the team knows exactly what their responsibilities are. Each of
the Quadrants has a different leveraging position, with respect
to time and task allocation allowing for efficient workflow
practices ensuring minimal movement between quadrants.
Property management is often seen as a
complicated process, due to legislation, liability
and the risk associated. However, in order to
provide you with the very best, hassle free,
management and to ensure maximum income
and optimal capital growth, we have simplified
the property management cycle step-by-step.
By focusing on each step individually many
complications can be eliminated.
PROPERTY
MANAGEMENT
RE/MAX Property Management6 7www.remaxgc.com.au

5. Once it has been established that the tenant will be
vacating at the end of their tenancy agreement, we begin
further education, drawing the tenants attention back
to the sign up appointment by conducting a ‘sign-out
appointment’. During the sign out appointment the tenant
is advised of what to expect during the exit inspection and
given a full account of any funds due and payable prior to
the end of the tenancy.
The exit inspection is conducted and a full
report given to both owner and tenant
as to the condition of the property.
The bond is never released
until the property manager is
satisfied that the property
has been returned to the
same condition as at the
commencement of the
tenancy (fair wear and
tear excepted).
PROPERTY
MANAGEMENT
PROCESS
Prior to locating a suitable tenant, we ensure that the property is ready
for occupancy. It is important that the property is clean, safe and
in good repair to ensure that the ingoing tenant is happy in their new
home. Research has found that tenants who have positive experiences
often stay longer and are prepared to pay more rent for a well-cared for
property.
During this process we will conduct an Entry Condition Report which
is often referred to as a “snap-shot” of the property to ensure that the
tenant keeps the property and leaves the property in the same condition
“other than fair wear & tear”. We will also notify you of any issues
identified by the ingoing tenant.
Prior to occupying the property,
the ingoing tenants must attend a
“sign-up” appointment where we
highlight important areas of the
Tenancy Agreement. During this
time we discuss with the tenants
what to expect during the tenancy,
such as rental payment options, the
frequency of routine inspections,
how to report maintenance
items and the general care
of the property. These
appointments usually
take around 45 minutes.
Once the tenant
occupies the property
we regularly
communicate with
the tenants to
ensure that adhere
to the terms and
conditions of the
tenancy.
The in-gong tenants are educated
to pay at least a week in advance to
ensure payments are always received
on time. If a tenant does not comply
with this request we follow up with
contact the day after the payment
is due to ensure that the funds are
recovered promptly. 99.5% of our
tenants comply with our Rental
Payment Policies.
During the tenancy it is important to conduct regular inspections to
ensure that the tenant is looking after the property and to ensure that
the property does not require repair. Whilst many agents will conduct
the maximum number of inspections allowable under the act, we find
that by placing more emphasis on the type of tenant selected to occupy
the property, we do not need to inspect the property as frequently.
This makes for a happier relationship between the tenant, agent and
owner, as the property feels more like a “home” and less like a “rental
property”. Usually inspections are conducted every 4 months.
Tenants are educated to report any minor repairs during the Routine
Inspection, rather than at irregular intervals during the tenancy.
This ensures that these minor repairs can be dealt with at minimal
cost to the owner. Often it is not the repair itself but the callout fee
for a tradesperson that is the larger expense. By grouping minor
maintenance items together the owner may potentially only have one
callout fee for several items.
If any maintenance or repair
items are identified during
the tenancy, we will always
notify you prior to actioning
any requests. Maintenance
and repairs are always
carried out in accordance
with your instructions and
our regular tradespeople
are scrutinised regularly for
quality of workmanship and
competitive pricing.
Approximately
3 months prior
to the end of
the tenancy
agreement,
we conduct
a comparative
market
analysis for
your investment
property to assess
what rent can be
achieved should the
tenancy be renewed.
We then contact you
to discuss the lease
renewal process. Once it is
established that the intention is
to renew the tenancy, the tenants
are offered a renewal agreement
at market rent. The tenant is given
14 days to decide whether they
wish to renew the tenancy. At the
conclusion of this time either the
tenancy agreement is renewed
or (if an agreement cannot be
reached and the tenant wishes to
vacate the property) the property
is re-offered to the market. The
negotiation is usually done well
before the tenancy ends (at least
60 days) to ensure there is enough
time to find a suitable tenant prior
to the property becoming vacant.
RENTAL
FUNDSPAID
ONTIME
ROUTINE
INSPECTIONS
CONDUCTED
MAINTENANCE
ORGANISED
LEASERENEWAL
PROCESS
VACATEPROCESS
TENANT
EDUCATION
PROGRAM
SUITABLE
TENANT
LOCATED
PROPERTY
MANAGEMENT
RE/MAX Property Management8 9www.remaxgc.com.au

6. The goal of any investment property is to maximise the
net income while simultaneously minimising the risks
associated with legislative landlord responsibilities and
maintenance. At RE/MAX Regency we understand that your
investment property is a precious asset and by helping you
maximise the income and minimise risk, we help ourselves.
Ultimately, your success is our success. At RE/MAX
Regency, we achieve a top income for our landlords by
maximising the property’s occupancy; this is crucial. The
bottom line is that if the property is vacant you don’t get
an income and neither do we. Vacancies occur when
either the lease agreement isn’t renewed or we acquire
your property as a “new” vacant investment. Our goal is to
reduce or eliminate these periods of vacancy by having a
successful T.O.P3
Action Plan. The T.O.P3
Action Plan
entails having market specific strategies around:
• Timing – knowing when to start advertising the
impending vacancy.
• Opportunity – taking the opportunity to review the
rent, get critical maintenance done and confirm that the
property is compliant with all the required legislation.
• Presentation – ‘attractive properties attract tenants’
often doing small cosmetic enhancements can result
in higher rentals and lower vacancy periods. Our
professional photographs help us reflect your property
in the best possible way to prospective tenants.
• Promotion – this entails tailoring an advertising
strategy to suite your property.
• Price – assessing current demand, comparable
properties and the condition of the property allows
us to achieve the maximum possible rent for your
property without sacrificing vacancy rates.
If you as an investor want a Top income you’ll need a
T.O.P3
Action Plan; with the Property Management Team
at RE/MAX Regency implementing the T.O.P3
Action
Plan for your property you can rest assured that your
investment is safe in our capable hands.
3 KEYS WE ATTRIBUTE TO OUR SUCCESS
Attitude and Knowledge
• Having a great attitude towards change means that
we continuously strive to provide excellent service and
improve our client offering; this combination results in
unrivalled performance. We continuously attend training
to be able to provide you current expert knowledge and
advice on any real estate matter
Complete Systemisation
• Systemisation is not just procedures and checklists but
a dedication to following them. Complete systemisation
brings a sense of control, reduces stress and easily
allows anyone in the team to attend to your property.
• We are continually evaluating and improving our systems
to achieve and exceed industry standards for arrears,
vacancy rates and achievable rents.
Expert Knowledge (Leading to true value)
• RE/MAX is not just a property management business;
we have over 40 sales agents and are one of the largest
sales agencies on the Gold Coast.
This means that we have a wealth of expert knowledge
on almost every suburb on the gold coast.
• We also strive to provide value outside of property
management and sales to this extent we now have
both an independent in-house solicitor and finance
broker who are on call to give our clients advice on
their area’s of expertise.
MAXIMISING
INCOME
3
TOPPLAN
PROPERTY
MANAGEMENT
RE/MAX Property Management10 11www.remaxgc.com.au