The document outlines the need for open solutions in lifecycle collaboration, focusing on the integration of IBM Tivoli Service Request Manager and IBM Rational Team Concert to improve collaboration between IT operations, support, and development teams. It highlights the challenges faced in DevOps environments and presents Open Services for Lifecycle Collaboration (OSLC) as a solution to enhance communication, visibility, and effectiveness across various tools and processes. The integration aims to streamline problem management, defect tracking, and enhance overall productivity through improved workflows and collaboration between teams.

1. Open Services for Lifecycle Collaboration Steve Speicher OSLC Technical Lead, IBM Rational [email_address] Improving Collaboration between IT Operations Support and Development with IBM Innovations John Arwe OSLC Lead, IBM Tivoli [email_address] CDO-1071B Trevor Livingston SRM Development, IBM Tivoli [email_address]

2. Please Note: IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

3. Outline Background on problem space Need for open solutions Open Services for Lifecycle Collaboration IBM Tivoli Service Request Manager + IBM Rational Team Concert

4. Questions asked every day When will a fix be available? Are my tickets linked to dev? Why do people keep asking me for status? How do I request more traces so I can find a fix?

5. Problems Present in Dev-Ops Environments Complex application support requires multiple silo'd teams to work together in concert. Specifically, these problems need to be addressed in today's support organizations: Time wasted communicating between teams Time wasted duplicating tickets across tools Lack of visibility into the status of work items

6. Need for Open Collaboration on Solutions Past Integration Approaches Have Fallen Short No consensus driven approach No external review No visibility into solution Built after the fact with limited product APIs Solution focuses on 2 tools in hand License fees Fear of giving up IP Forces alternative solutions Limited Participation Restrictive Participation No open process for others to join in Limits solution to particular use cases and technologies Limited to small set of business partners Solution design goals and approach Restrictive licenses and intellectual property Point-to-point integrations

7. Single repository “ Can I really expect one vendor to provide all the functionality I need? And what about my existing tools?” Limited choice and coverage Slow to emerge and disruptive to adopt Need for a Better Solution Past Integration Approaches Have Fallen Short Universal metadata standard “ How did I ever think all those vendors would be able to agree?” Point-to-point integrations “ How can I ever upgrade one tool without breaking everything else?” Standard implementations “ Did I really believe that every vendor would rewrite their tools on a single framework?”

8. Minimalist/additive approach Not a “complete” definition for a given area Scenario driven scope Co-evolve spec and implementations Open participation around active core group OSLC and Open Community Iterative Specification Authoring Identify Scenarios Iterate on working drafts Call it a spec Gain technical consensus, collect non-assert statements Open Services for Lifecycle Collaboration open community. open interfaces. open possibilities

9. OSLC Community Eleven workgroups operating at open-services.net Domain focused workgroups (e.g. CM, QM, RM) Common issues and patterns (Core) Solution oriented workgroups (e.g. PLM/ALM) Range of interests, expertise, involvement 400+ registered community members (up from 70 people at RSC 2009) Individuals from 34+ different companies have participated in OSLC workgroups (up from 5 companies at RSC 2009) Worthy of note PLM/ALM Workgroup Siemens leadership Open source Eclipse Lyo Project Proposal Eclipse Mylyn project restructuring and positioning of OSLC Mantis, Forges Customer and integrator involvement GM, Northrop Grumman, Tieto, Integrate Systems Accenture APG Black Duck Boeing BSD Group Citigroup EADS Emphasys Group Empulsys Fokus Fraunhofer Galorath General Motors Health Care Services Corp IBM Institut TELECOM Integrate Systems Lender Processing Services Northrop Grumman Oracle QSM Rally Software Ravenflow Shell Siemens Sogeti SourceGear/Teamprise State Street Tasktop (Eclipse Mylyn) Thales Tieto TOPIC Embedded Systems UrbanCode WebLayers

10. Linked Lifecycle Data Data Integration for the 21st Century Inspired by Internet principles, implemented with Internet technologies : simple interfaces for exchange of resources Loosely coupled : everything is a “resource” linked together with URLs Technology neutral : treats all implementations equally Minimalist : defines no more than necessary for exchange of resources Incremental : deliver value now, add more value over time Openly published standards : free to implement and irrevocable If the entire Web can connect like this, would the same idea work for ALM?

11. DevOps: A Shared Integration Approach - OSLC Lifecycle Tool Change Management Lifecycle Tool Quality Management Lifecycle Tool Requirements Management Service Management Help Desk Service Management Deployment

12. Tivoli Service Request Manager is a unified solution that improves productivity across a number of key processes Advanced work management processes Flexible and easy to configure, no coding required Dashboards and reports Multi-customer support Based on leading standards-based technology – J2EE, SOA, XML Process integration, built from the ground up on ITIL Single user interface Data integration Underlying platform supports multiple products to provide unified solution Service Request Manager 7.2.1 Users Service Desk Service Catalog Service Requests Service Requests Shopping Requisition Order Management Order Tracking OMP/PMP Integration for automation SRM Service Provider Solution integration Knowledge Management Incident Management Problem Management Asset/CI Integration OMP/PMP Integration for automation SRM Service Provider Solution integration

13. Tracing Problems from Operations into Development Operations Development IBM Tivoli Service Request Manager (SRM) IBM Tivoli Monitoring (ITM) IBM Tivoli Composite Application Manager (ITCAM) Data Center OSLC Interactions IBM Rational Team Concert (RTC) Align IT operations and development teams Allow teams to work seamlessly with the tools they are familiar with Remove the need to synchronize data across tools

14. Integrating TSRM with RTC Link TSRM Problem Management with RTC Defects, using OSLC OSLC allows Operations Team to create RTC defects directly from TSRM problem tickets quickly using a familiar UI. High Level Use Cases Ability to create and associate an RTC defect with TSRM. Ability to associate an existing RTC defect with TSRM. Ability to quickly view the status of an associated defect from TSRM.

15. www.ibm.com/software/rational

16. Defects Leveraging the Power of OSLC (TSRM and RTC Integration) Development Operations Create Defect, Find Defect, Display Defect Defect linked to problem as URL ( http://defect/1254 ) (March 2011) Linked Data REST-ful URL reference returns data for UI Manages When problem is closed, REST-full call closes the linked defect (Future) Development can create a change To deploy the tested fix with a REST-ful call (future) WEB-proven flexibility and scale Manages Manages Problems Changes

17. Business Values Better insight Brings awareness of business impacts to the development team, resulting in faster responses. Increases visibility of fix schedule for support staff, enabling agents to better manage customer expectations. Increases visibility of available fixes, leading to faster problem resolution. Working effectively together Enables development team and Operations to work together through an integrated tool set. Assists in defect prioritizing and leads to efficient utilization of development resources. Provides affective management of applications after deployment. Managing enhancements, defects, and problems with traceability and automation.

18. Roadmap Phase 1 (2Q 2011) Integration of TSRM -> RTC Defect Management Released via ISML (Integrated Services Management Library) Next Phases (Timeframe not determined) Expanding support to generalized OSLC-CM consumer Integration of RTC -> TSRM Problem Management Integration of Change Management and RTC Defects TSRM ticket tracking of known RTC defects

19. Conclusion Exploring new model for open integrations TSRM and RTC integrations available NOW for use Looking to get additional customer feedback to drive next phases Give us your feedback and scenarios! Come see us in the Exhibit Hall booth (in Jazz Interoperability Center)

20. Jazz Interoperability Center { In collaboration with… } Come see Jazz and OSLC at play integrating IBM, 3rd party, and home-grown tools across the lifecycle! Exhibit Hall June 6: 5 - 8 PM June 7: 11 AM - 2 PM & 4:30 - 7:30 PM June 8: 11 AM - 2 PM

21. www.ibm.com/software/rational

22. OSLC Home Page http://open- services.net Video explaining OSLC http://www.youtube.com/watch?v=B2vqL8fujgE Whitepaper: The Business Value of OSLC http://open- services.net/html/opencollab.pdf Useful OSLC links

23. Daily iPod Touch giveaway Complete your session surveys online each day at a conference kiosk or on your Innovate 2011 Portal! Each day that you complete all of that day’s session surveys, your name will be entered to win the daily IPOD touch! On Wednesday be sure to complete your full conference evaluation to receive your free conference t-shirt! SPONSORED BY

24. © Copyright IBM Corporation 2011. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others. www.ibm.com/software/rational

25. RTC Configured for TSRM TSRM is configured with RTC

26. RTC Defect Creation Dialog in TSRM Create Defect Form from RTC

27. RTC Defect Preview in TSRM Preview of Defect from RTC

28. RTC Defect with TSRM Ticket Link