The document summarizes a predictive monitoring solution implemented by Capgemini for the French Civil Aviation Authority (DGAC). The solution uses an open-source IT operations analytics (ITOA) framework called Thunderstruck that incorporates predefined artificial intelligence algorithms. It allows DGAC to identify and resolve issues before they impact critical applications used by 500 users. This is expected to reduce the number of annual crises by 40% and lower crisis duration and number of people involved through more proactive, application-focused monitoring versus traditional reactive supervision. Lessons learned include starting small and incrementally, thoroughly understanding data and applications, and treating AI as a boost rather than the primary solution.

1. CW
IN
CAPGEMINI
WEEK OF
INNOVATION
NETWORKS
Predictive Monitoring
Christophe LEJEUNE, DGAC, Toulouse, 27/09
Jean-Louis BAUDOIN, Cloud Infra France

2. CW
IN
CAPGEMINI
WEEK OF
INNOVATION
NETWORKS
1. Artificial Intelligence

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About DTI
The Needs
The Solution
Summary
The Benefits
Lessons learnt

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About DGAC : The French Civil Aviation Authority
French Civil
Aviation Authority,
is responsible for
ensuring the safety
and the security of
French air
transport.
Aeronautic DTI
(Innovation &
Technique Direction)
Major innovation
transformation
projects
about IT Ops
(automation, AI,
hyperconverged
infrastructure) with
business and users
in mind
One mission among others :

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The needs

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The Needs
40 critical Applications,
300 Assets
Critical Applications Down =
500 users are waiting
Business
Needs
MAINTAINING CRITICAL
APPLICATIONS AT A HIGH
LEVEL OF AVAILIBILITY TO
ENSURE THE MISSION OF
DGAC
EVOLVING FROM
TRADITIONAL IT OPS
SUPERVISION TO A USER
APPLICATION MONITORING
AS NOW :
• 5 CRISIS / YEAR
• 3 DAYS LONG
NEED LESS CRISIS, LESS
DURATION & PEOPLE
INVOLVED

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The Needs
From Supervision
To Monitoring
Critical Applications Down =
500 users are waiting
Business
Needs
MAINTAINING CRITICAL
APPLICATIONS AT A HIGH
LEVEL OF AVAILIBILITY TO
ENSURE THE MISSION OF
DGAC
EVOLVING FROM
TRADITIONAL IT OPS
SUPERVISION TO A USER
APPLICATION MONITORING
AS NOW :
• 5 CRISIS / YEAR
• 3 DAYS LONG
NEED LESS CRISIS, LESS
DURATION & PEOPLE
INVOLVED
• (very) Technical Tools
• IT (technology) oriented
• Complex root causes &
business-line impacts analysis
• Application View
• User Oriented
• Business availability

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The Needs
Critical Applications Down =
500 users are waiting
Business
Needs
MAINTAINING CRITICAL
APPLICATIONS AT A HIGH
LEVEL OF AVAILIBILITY TO
ENSURE THE MISSION OF
DGAC
EVOLVING FROM
TRADITIONAL IT OPS
SUPERVISION TO A USER
APPLICATION MONITORING
1 CRISIS
500
users
3
days
Crisis Team
9
2 DGAC
3 Networks Ops
4 SysAdmin Ops
1 Service Mgr
1 Problem Mgr
AS NOW :
• 5 CRISIS / YEAR
• 3 DAYS LONG
NEED LESS CRISIS, LESS
DURATION & PEOPLE
INVOLVED

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The solution

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The solution : ITOA Thunderstruck Framework
Identify and resolve before
impacting business
Solution
Open Source & Cloud Ready
An ITOA framework
Reference to ACDC song :
https://www.youtube.com/watch?v=v2AC41dglnM
ITOA ?

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The solution : Functional
Identify and resolve before
impacting business
Solution
Open Source & Cloud Ready
An ITOA framework
Main Features
APPLICATIONS FIRST

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The solution : ITOA Thunderstruck Framework
Identify and resolve before
impacting business
Solution
Open Source & Cloud Ready
An ITOA framework
Under the hood
An add-on not intrusive
With predefined AI algorithms
Not a Product, A Framework

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The solution : implementation
Solution
Open Source & Cloud Ready
An ITOA framework
The Project
Identify and resolve before
impacting business
Agile iterations :
1 Sprint Zero
4 Sprints x 10 Applications
Data & Application Analysis & Issues Analysis
are more important than Thunderstruck integration
framework (80 % time spent !)
Sprint 0
Sprint 1
Sprint 2
Sprint 3
Sprint 4
Production

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The benefits

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The benefits
Identify and resolve before
impacting business
Solution
Open Source & Cloud Ready
An ITOA framework
Pro active and not corrective
Less Crisis and better managed
Benefits
-40 %
Critical Applications Down =
500 users are waiting
Business
Needs
MAINTAINING CRITICAL
APPLICATIONS AT A HIGH
LEVEL OF AVAILIBILITY TO
ENSURE THE MISSION OF
DGAC
EVOLVING FROM
TRADITIONAL IT OPS
SUPERVISION TO A USER
APPLICATION MONITORING
AS NOW :
• 5 CRISIS / YEAR
• 3 DAYS LONG
NEED LESS CRISIS, LESS
DURATION & PEOPLE
INVOLVED
USER IS THE SCOPE
INNOVATION,
IT MODERNIZATION
NEED LESS CRISIS, LESS
DURATION & ONLY RIGHT
PEOPLE INVOLVED

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Lessons learnt

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DATA
Know your data (syntax and
semantic)
Qualify precisely your issues
Know your (clear) links (CMDB)
AGILE TIME
Lessons learnt
Start Small and Increment
Be prepared to discover
unknown things about your
systems
Data & Compute: Slow
• Data preparation
• Learning (neural nets)
Run : Fast
• Running and Recognize
Issues
AI is a « booster » to better know your data and your applications

18. Predictive Monitoring | CWIN2018 | 09/27/2018 © 2018 Capgemini. All rights reserved.
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Copyright © 2018 Capgemini. All rights reserved.
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