SlideShare a Scribd company logo
Products and Services Organization Size Industry Country
Spanish telco builds digital
assistant based on natural
language bot, engages
customers on new level
To change how it engages with customers, the multinational telco Telefonica
used Microsoft Azure Bot Service and Cognitive Services to build and support
Aura, an intelligent conversational agent for multiple services. With Aura,
Telefonica customers can manage their products and services with the
company, get real-time support, or just change the TV channel, all through
natural voice interaction and personalized user experience. Telefonica used
Microsoft AI technology to meet its deadlines, reduce development cost and
effort, move customer loyalty to a new level, and generate new business
opportunities.
SpainMedia and
telecommunications
123,000 employeesCortana
Microsoft Azure Bot Service
Microsoft Cognitive Services
Language Understanding (LUIS)
QnA Maker
KLIK
Możliwości usług poznawczych
Ludzkie oblicze aplikacji
Aplikacja w świecie rzeczywistym
Wizja Mowa
Intent: PlayPodcast
Język Wiedza Wyszukiwanie
Products and Services Organization Size Industry Country
Shell invests in safety with
Azure, AI, and machine vision
to better protect customers and
service champions
In the energy industry, Shell manages everything from wells to retail
gas stations—44,000 of them. The company works hard to ensure
the safety of service champions and customers at its retail sites. Shell
is piloting a new cloud-based, deep learning solution built on
Microsoft Azure. The solution uses closed-circuit camera footage
and Internet of Things technology to automatically identify safety
hazards and alert service champions so they can quickly respond
and eliminate potential problems.
The NetherlandsMining, Oil and Gas86,000 employeesMicrosoft Azure
Azure Databricks
Azure IoT Edge
Azure IoT Hub
KLIK
John F. Kennedy (JFK)
November 22, 1963
Wizja Speech KnowledgeLanguage Search
Computer Vision
Content Moderator
Emotion
Face
Video
Video Indexer
Bing Autosuggest
Bing Image Search
Bing News Search
Bing Video Search
Bing Web Search
Bing Entity Search
Academic
Knowledge
Łączenie etykiet
Knowledge
Exploration
Recommendations
QnA Maker
Bing Spell Check
Linguistic Analysis
Text Analytics
Translator Text
& Speech
Web Language Model
Bing Speech
Speaker
Recognition
Azure Search
Key Features
Jak to działa?
JFK Files- usługi
poznawcze
Vision API
• OCR
• Pismo odręczne
Entity API
• External Linking
Azure Search
• Suggestions
• Ranking
• Highlighting
• Paging
Przepływ danych
Ingest Enrich Explore
Data Feed Search
Cognitive
Skills
Cognitive Search Pattern
Annotations
Ingest Enrich Explore
Web App
(azsearch.js)
Blob
Storage
Azure Function
Cognitive Services:
- OCR + Handwriting
- Entity Linking
Custom skill: CIA Cryptonyms
Azure Search
Cosmos DB
Cognitive
Skill set
JFK FILES
COGNITIVE SEARCH
ARCHITECTURE
Learn it yourself - http://aka.ms/jkfiles
Demo it yourself - http://aka.ms/jfkfiles-demo
Build it yourself -
http://github.com/Microsoft/AzureSearch_JFK_Files
Analiza
dokumentów
Rozumienie planów
(sektor
inżynieryjny)
Ekstrakcja danych
z formularzy
aka.ms/academyAI
azure.microsoft.com/free/AI
microsoft.com/learn
aischool.microsoft.com
docs.microsoft.com
microsoft.com/learning/azure-
exams.aspx

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infoShare AI Roadshow 2018 - Dorian Nikoniuk (Microsoft) - Usługi poznawcze, dane oraz ich analiza na podstawie case study sektora Telco oraz Oil and Gas

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  • 2. Products and Services Organization Size Industry Country Spanish telco builds digital assistant based on natural language bot, engages customers on new level To change how it engages with customers, the multinational telco Telefonica used Microsoft Azure Bot Service and Cognitive Services to build and support Aura, an intelligent conversational agent for multiple services. With Aura, Telefonica customers can manage their products and services with the company, get real-time support, or just change the TV channel, all through natural voice interaction and personalized user experience. Telefonica used Microsoft AI technology to meet its deadlines, reduce development cost and effort, move customer loyalty to a new level, and generate new business opportunities. SpainMedia and telecommunications 123,000 employeesCortana Microsoft Azure Bot Service Microsoft Cognitive Services Language Understanding (LUIS) QnA Maker KLIK
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  • 8. Aplikacja w świecie rzeczywistym Wizja Mowa Intent: PlayPodcast Język Wiedza Wyszukiwanie
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  • 19. Products and Services Organization Size Industry Country Shell invests in safety with Azure, AI, and machine vision to better protect customers and service champions In the energy industry, Shell manages everything from wells to retail gas stations—44,000 of them. The company works hard to ensure the safety of service champions and customers at its retail sites. Shell is piloting a new cloud-based, deep learning solution built on Microsoft Azure. The solution uses closed-circuit camera footage and Internet of Things technology to automatically identify safety hazards and alert service champions so they can quickly respond and eliminate potential problems. The NetherlandsMining, Oil and Gas86,000 employeesMicrosoft Azure Azure Databricks Azure IoT Edge Azure IoT Hub KLIK
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  • 26. John F. Kennedy (JFK) November 22, 1963
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  • 28. Wizja Speech KnowledgeLanguage Search Computer Vision Content Moderator Emotion Face Video Video Indexer Bing Autosuggest Bing Image Search Bing News Search Bing Video Search Bing Web Search Bing Entity Search Academic Knowledge Łączenie etykiet Knowledge Exploration Recommendations QnA Maker Bing Spell Check Linguistic Analysis Text Analytics Translator Text & Speech Web Language Model Bing Speech Speaker Recognition
  • 32. JFK Files- usługi poznawcze Vision API • OCR • Pismo odręczne Entity API • External Linking Azure Search • Suggestions • Ranking • Highlighting • Paging
  • 34. Data Feed Search Cognitive Skills Cognitive Search Pattern Annotations Ingest Enrich Explore
  • 35. Web App (azsearch.js) Blob Storage Azure Function Cognitive Services: - OCR + Handwriting - Entity Linking Custom skill: CIA Cryptonyms Azure Search Cosmos DB Cognitive Skill set JFK FILES COGNITIVE SEARCH ARCHITECTURE
  • 36. Learn it yourself - http://aka.ms/jkfiles Demo it yourself - http://aka.ms/jfkfiles-demo Build it yourself - http://github.com/Microsoft/AzureSearch_JFK_Files