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Product Management Leader for Emerging Technologies
Silicon Valley, CA
gracehm@gmail.com
CATALYST FOR PRODUCT
& BUSINESS SUCCESS

www.gracehm.com

@gracehm
linkedin.com/in/gracehm

Leads teams bringing NEW TECHNOLOGIES
to market for start-ups to Fortune 100
companies, helping them convert technology
and market problems into successful,
profitable products.

HOW IS GRACE UNIQUE?
PRODUCT
MANAGEMENT
EXPERTISE

+

USER
EXPERIENCE
SAVVY

+

PRODUCT
MARKETING
EXPERTISE

=
SUCCESSFUL

USER-FRIENDLY
END-TO-END CUSTOMER PERSPECTIVE

PRODUCTS

EFFECTIVE PRODUCT MANAGEMENT IS ESSENTIAL TO

PRODUCT SUCCESS

70% of Innovative New Products fail
- McKinsey

81% of companies delivering
customer experience

60%

excellence OUTPERFORM
their competition

of customers will PAY
MORE for a better

experience
- Aberdeen

- Peppers & Rogers Group

WHY GRACE?

AWARDS
Recognized for INNOVATION in
both product and revenue
creation

START-UP

APPROACH

POLYCOM PRODUCT
AND SOLUTIONS
MARKETING MARVELS
RECOGNITION
2012

Resourcefulness and knowhow needed to bring emerging
technologies to market

MULTIFUNCTIONAL

CISCO AWARDS –
EXPEDITING PRODUCT
SKU’S

Gamut of marketing disciplines,
technologies, and markets—
bringing flexibility and innovation

WEB PORTAL REVAMP
2008
CISCO AWARD –
OUTSTANDING
TEAMWORK
2005

STRATEGIC
Understands and solves for
bigger problems to deliver
solutions with greater impact

CISCO INNOVATOR
NOMINATION
2004

CHALLENGES
THE STATUS QUO

CISCO AWARD –
PRICING AND
BUNDLING PROMOTION
2003

Creatively bold… Doing things
faster and better

EXPERTISE
Managing and collaborating with complex, virtual cross-functional teams
Defining, prioritizing, and executing next generation product / solution vision,
strategies, and roadmaps that are aligned with business priorities
Bringing to market technologies that improve how people communicate,
collaborate, and connect

SOCIAL BUSINESS
VIRTUALIZATION

UNIFIED
COMMUNICATIONS
Hardware with
Embedded
Software

Software &
Apps

35%

42%

CLOUD

4%

VIDEO
CONFERENCING
API's / SDK's /
Frameworks

19%

Services

3 YEARS

SR. MANAGER, PRODUCT MARKETING –
STRATEGIC ALLIANCES

8 YEARS

SR. PRODUCT LINE MANAGER –
UC PARTNER SOLUTIONS

SR. PRODUCT MANAGER, EMERGING
TECHNOLOGY GROUP

PRODUCTS/TECHNOLOGIES/SERVICES

SR. PRODUCT MANAGER, VOICE
TECHNOLOGY GROUP

Software and Platform Integration – Unified
Communications, Social Business, API’s, SDK’s
Cloud, Analytics, Virtualization, Mobility
Content Management and Search
Telepresence
Financing Services
MARKETS
Enterprise, Service Provider, and SMB
ACCOMPLISHMENTS

PRODUCTS/TECHNOLOGIES/SERVICES
Software Applications
Radio Over IP Software, Web Client, and XML App
Unified Communications (UC) Software
Videotelephony Software
Voice Over IP Telephony Software
Hardware (with Embedded Software and Web
Interface)
Videophone
IP Phone Adapters (Consumer-Facing)

Built Cisco and IBM integration initiative and
strategies

MARKETS

Unlocked $164M + in revenue opportunities

Enterprise, Service Provider, and SMB

Increased attached bookings year-over-year for
Polycom Capital by 1423%

ACCOMPLISHMENTS

1 YEAR (Acquired by Cisco)

DIRECTOR OF MARKETING
PRODUCTS/TECHNOLOGIES/SERVICES
IP Phone Adapters (consumer-facing)
MARKETS

Defined and delivered Cisco’s first UC softclients,
softphone apps, video telephony software and
endpoints, and consumer-facing voice over Internet
Protocol (VoIP) products
Catalyzed IP phone revenue resulting in $36M
incremental revenue in 6 months and #1 market
share
Championed new product release process,
user- centered design practices, accessibility, and
use of virtual teams to scale

Consumer and Service Provider
ACCOMPLISHMENTS

ADDITIONAL PRODUCT MANAGEMENT AND
BUSINESS MARKETING EXPERIENCE

Editor’s choice awards
Respected trade magazine articles
Profitability in less than 6 months of first ship

PRODUCTS/TECHNOLOGIES/SERVICES
Semiconductor (with Embedded Software) –

EDUCATION & CERTIFICATIONS

Embedded Memory Mobile Graphics Controllers
Mobile 3D / DVD / LCD Graphics Controllers

MBA
MS, Biomedical Engineering
BS, Biomedical Engineering

PC-Based Medical Devices (with Desktop Software)

Pragmatic Marketing Certified

Enterprise, Service Provider, SMB, and Consumer

MARKETS

"Grace is a results driven marketing leader who did a great job introducing rigorous
product management process without squashing creativity. She took time to evaluate
the big picture and instituted new processes to resolve product/engineering conflicts
and accelerate the pace of product development..."
- VP & GM, Cisco Systems

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Observation Lab PowerPoint Assignment for TEM 431
 

Product management infographic for Grace Hu-Morley

  • 1. Product Management Leader for Emerging Technologies Silicon Valley, CA gracehm@gmail.com CATALYST FOR PRODUCT & BUSINESS SUCCESS www.gracehm.com @gracehm linkedin.com/in/gracehm Leads teams bringing NEW TECHNOLOGIES to market for start-ups to Fortune 100 companies, helping them convert technology and market problems into successful, profitable products. HOW IS GRACE UNIQUE? PRODUCT MANAGEMENT EXPERTISE + USER EXPERIENCE SAVVY + PRODUCT MARKETING EXPERTISE = SUCCESSFUL USER-FRIENDLY END-TO-END CUSTOMER PERSPECTIVE PRODUCTS EFFECTIVE PRODUCT MANAGEMENT IS ESSENTIAL TO PRODUCT SUCCESS 70% of Innovative New Products fail - McKinsey 81% of companies delivering customer experience 60% excellence OUTPERFORM their competition of customers will PAY MORE for a better experience - Aberdeen - Peppers & Rogers Group WHY GRACE? AWARDS Recognized for INNOVATION in both product and revenue creation START-UP APPROACH POLYCOM PRODUCT AND SOLUTIONS MARKETING MARVELS RECOGNITION 2012 Resourcefulness and knowhow needed to bring emerging technologies to market MULTIFUNCTIONAL CISCO AWARDS – EXPEDITING PRODUCT SKU’S Gamut of marketing disciplines, technologies, and markets— bringing flexibility and innovation WEB PORTAL REVAMP 2008 CISCO AWARD – OUTSTANDING TEAMWORK 2005 STRATEGIC Understands and solves for bigger problems to deliver solutions with greater impact CISCO INNOVATOR NOMINATION 2004 CHALLENGES THE STATUS QUO CISCO AWARD – PRICING AND BUNDLING PROMOTION 2003 Creatively bold… Doing things faster and better EXPERTISE Managing and collaborating with complex, virtual cross-functional teams Defining, prioritizing, and executing next generation product / solution vision, strategies, and roadmaps that are aligned with business priorities Bringing to market technologies that improve how people communicate, collaborate, and connect SOCIAL BUSINESS VIRTUALIZATION UNIFIED COMMUNICATIONS Hardware with Embedded Software Software & Apps 35% 42% CLOUD 4% VIDEO CONFERENCING API's / SDK's / Frameworks 19% Services 3 YEARS SR. MANAGER, PRODUCT MARKETING – STRATEGIC ALLIANCES 8 YEARS SR. PRODUCT LINE MANAGER – UC PARTNER SOLUTIONS SR. PRODUCT MANAGER, EMERGING TECHNOLOGY GROUP PRODUCTS/TECHNOLOGIES/SERVICES SR. PRODUCT MANAGER, VOICE TECHNOLOGY GROUP Software and Platform Integration – Unified Communications, Social Business, API’s, SDK’s Cloud, Analytics, Virtualization, Mobility Content Management and Search Telepresence Financing Services MARKETS Enterprise, Service Provider, and SMB ACCOMPLISHMENTS PRODUCTS/TECHNOLOGIES/SERVICES Software Applications Radio Over IP Software, Web Client, and XML App Unified Communications (UC) Software Videotelephony Software Voice Over IP Telephony Software Hardware (with Embedded Software and Web Interface) Videophone IP Phone Adapters (Consumer-Facing) Built Cisco and IBM integration initiative and strategies MARKETS Unlocked $164M + in revenue opportunities Enterprise, Service Provider, and SMB Increased attached bookings year-over-year for Polycom Capital by 1423% ACCOMPLISHMENTS 1 YEAR (Acquired by Cisco) DIRECTOR OF MARKETING PRODUCTS/TECHNOLOGIES/SERVICES IP Phone Adapters (consumer-facing) MARKETS Defined and delivered Cisco’s first UC softclients, softphone apps, video telephony software and endpoints, and consumer-facing voice over Internet Protocol (VoIP) products Catalyzed IP phone revenue resulting in $36M incremental revenue in 6 months and #1 market share Championed new product release process, user- centered design practices, accessibility, and use of virtual teams to scale Consumer and Service Provider ACCOMPLISHMENTS ADDITIONAL PRODUCT MANAGEMENT AND BUSINESS MARKETING EXPERIENCE Editor’s choice awards Respected trade magazine articles Profitability in less than 6 months of first ship PRODUCTS/TECHNOLOGIES/SERVICES Semiconductor (with Embedded Software) – EDUCATION & CERTIFICATIONS Embedded Memory Mobile Graphics Controllers Mobile 3D / DVD / LCD Graphics Controllers MBA MS, Biomedical Engineering BS, Biomedical Engineering PC-Based Medical Devices (with Desktop Software) Pragmatic Marketing Certified Enterprise, Service Provider, SMB, and Consumer MARKETS "Grace is a results driven marketing leader who did a great job introducing rigorous product management process without squashing creativity. She took time to evaluate the big picture and instituted new processes to resolve product/engineering conflicts and accelerate the pace of product development..." - VP & GM, Cisco Systems