This document discusses the importance of soft skills for successful management. It begins with a quote emphasizing that soft skills are more important than hard skills for being a good manager. It then defines soft skills as skills relating to people issues that enhance human relations, such as negotiation skills and assertiveness. Hard skills are described as essential technical skills. The document argues that both hard and soft skills are needed - hard skills to do the job and soft skills to maintain relationships. It provides details on negotiation strategies and processes, and defines assertiveness as expressing thoughts and feelings appropriately without discomfort. The conclusion is that both skill types are important for business success, but soft skills are particularly vital for effective management.

1. Road to Successful Management…

2. A SPECIAL DEDICATION
to
MISS.SABRINA
of the subject
FOUNDATION OF HUMAN
SKILLS

3. N AM E O F TH E GRO U P M EM BERS
 BHAVESH SHARMA  BHAVEEN BHANUSHALI
 ANKIT KANOJIYA  SUDHIR CHAUDHARY
 ANKITKUMAR PANDEY  MAHENDRA SAHANI

4. INTRODUCTION
“I think soft skills are very important, more important
than ever before. You could be a great performer by yourself,
but being a people’s person is the most important trait to have
to be a good manager”
-BIRLA

5. ABC OF SOFT SKILLS
 Anything one can do
competently
 Includes wide range of
traits and qualities
 Skills relating to people
issues
 Skills that enhance
human relations

6. ABC OF HARD SKILLS
 Essential Core Skills
 Includes Work
Experience, Educational
Skills and Technical
Skills.
 Knowledge Or
Experience Required For
a Certain Industry.
 Called as ‘Threshold
Skills’ .

7. HARD VS SOFT SKILLS
 Hard Skills
-essential core skills
-includes work experience,
educational skills, and
technical skills
-specialized skills
 Soft Skills
-complement hard skills
-help in building career
-good indicator of job
performance
-trademark of organization's
professionalism

8. Necessity of Both Skills .
 Hard and Soft Skills are
Two Sides of Same Coin.
 Soft Skills are Required
for Maintaining
Personal Relations.
 Hard Skills are Required
to get the Job done.
 Hard Skills Land us our
first job but Soft Skills
Help in Building a
Career.

9. INTERPERSONAL SKILLS
Negotiation Skills
Assertiveness

10. NEGOTIATION SKILLS
Meaning:-
 Plays important role not
only in Work but also in
work.
 Need arises in situations
of conflict
 Helps to resolve problems
 Aim is to explore the
situation and find
acceptable solution

11. NEGOTIATION PROCESS
 Goals
 Trading
 Alternatives
 The relationship
 Expected outcomes
 The consequences
 Power
 Possible Solutions.

12. NEGOTIATION STRATEGIES
Compromising
Forcing
Avoiding
Smoothing
Confronting

13. NEGOTIATION OUTCOMES
Lose-Lose Outcome
Lose-Win Outcome
Win-Lose Outcome
Win-Win Outcome

14. TACTICS OF NEGOTIATION
 Neutral venue
 Seating Arrangement
 No unwanted observers
 Deadline for the
resolution
 Homework before
meeting
 Careful attention
 Make concessions
 Focus on the issue

15. ASSERTIVENESS
 Meaning
-Process of expressing
thoughts and feelings while
asking what one wants in an
appropriate way
 Characteristics
-not afraid
-Not uncomfortable saying
“No”
-Direct, honest, expressive
-Confident, gain self-respect
and make others feel
important
-High self-esteem

16. Importance of Assertivesness
 Depression.
 Resentment.
 Frustration.
 Temper.
 Anxiety.
 Relationship
Difficulties.

17. CONCLUSION
-both the skills, hard
and soft plays an
important role in
the success of the
firm
-without
Interpersonal skills
the management is
like an empty box

18. THANK YOU