1) The document outlines key performance indicators for a youth department, including visits by youth and adults, online contacts, small youth groups, personal support cases, youth reached through programs/services, responses to youth initiatives, and volunteer hours. 2) The indicators help measure the effectiveness, use, quantity and quality of youth work on multiple levels to inform decision-making and budget allocations. 3) Key performance indicators in particular influence management decisions and political budgeting, and are used to track goals, allocate funds between departments, and determine staff bonuses.

1. Performance Indicators 2015
Youth Department
Sonja Witting

2. Performance Indicators 2015
1. Visits of young people in the premises
2. Visits of adults and NGO-members
3. Young people met / contacted in the internet sites
1+2+3 -> All visits (KPI)
4. Small groups of young people (KPI)
5. Young people supported personally, long term plan needed,
KPI
6. Young people reached by groups or as single persons
7. Responded initiatives of young people / responded
youth initiatives / responded young peoples` initiatives
8. Working hours of volunteers, young people and adults
KPI = Key Performance Indicator

3. The indicators of the Youth Department of Helsinki City
To measure youth work is a effective way to follow up
youth work on many levels, therefore does the
indicators serve many purposes.
The indicators helps to follow up and to develop youth
work on all levels, on the field as well as in the political
youth board.
The indicator emerges from the needs of these different
levels to follow up youth work, consequently measure
the effects, the quality and quantity of youth work.
Therefore has the measurement of the effectiveness,
use, quantity and quality of youth work been important
for a long time.

4. Key Indicators
The so called "key indicators" are those having an impact on decision
making as these are the indicators followed up by the management of all
levels from the youth board to city board as well as by the management of
the youth department. These key indicators are used to define goals to be
reached within an year. Consequently the political decision makers
allocates parts of their budget according to achieved key indicators.
Some key indicator are hold on for a long time, these are also similar in
other departments of Helsinki city. These allows to have a picture of input
and output of the youth work in reference to other services and
departments in the city. The key indicators are also used to measure
possible bonuses to the personnel.
Thus key indicators have an impact on the budget, both between and
inside each department and on the bonus of the personnel.

5. 1. Visits of young people in the premises
1. Visits by youth in youth department's premises / interaction with youth in Youth
department's activities (number of youngster per day)
To this key indicator are added all youth visiting the premises of a youth house or
taking part in activities done elsewhere by the youth leaders of the youth
department.
Each day each youth are counted at entering the youth house. Usually by writing
his / her name on a daily list once a day. But, if he / she later on goes to an other
youth house they be counted there as well as a visit for that day. Youth leaders who
have clubs, activities or events elsewhere in other's premises eg at schools, will also
add the amount of youth taken part in those as visits by youth.

6. 2. Visits of adults and NGO-members
2. Adults and other visits to the youth house
(number of persons per day)
One of important part of youth work is to support groups of young people,
youth associations and NGOs working for and with youth. One import way
to support these is free use of Youth department's premises, NGOs
working with other subjects and aims are offered at a lower rate than to
hire from the open market.
The aim is to get an picture of the use of the premises, so the premises
are empty as little time as possible. To make it short, to follow up that the
use of space is maximised.

7. 3. Young people met / contacted in the internet sites
3. Measure of online youth work (number if online interactive contacts per day)
Online youth work is one important form of youth work. This key indicator is essential
in encouraging and measuring youth work online. The idea is to measure interaction
between youth workers and youth online, to be where the youth are, both in the real
world as well as online.

8. All visits - key indicator
The three mentioned key indicators (1, 2, 3) above,
visits by youth, visits by adults, free groups of young
people, youth associations and NGOs and youth work
online, are all summed up together to as a key indicator.
These can been seen as a quantitive indicator
describing the amount of all visits.

9. 4. Small groups of young people (KPI)
4. Groups of young people (number of group per year)
The aim is to encourage work with groups of youngsters, to inspire
groups to be active, full fill their dreams and through the activity of
the groups have an impact on their lives and social environment.
The groups can be both organised by the youth department or free
groups youngsters, who use the youth department's premises. A
group have to be: minimum 3 youngsters, meeting a minimum 3
times in a semester. Or a group can Los be a "free group".
Consisting of minimum 3 youngsters, which gets either premises or
subsidy från the youth department and having minimum 3
meetings.

10. 5. Young people supported personally,
long term plan needed, KPI
5. Personal support, (number of youth per year)
Long time and co-operation needed in the support of the young person.
The plan that is regularly followed up and a clear goal are the main issues in this
indicator.

11. The audit
• Observation = listening, watching, feeling the atmosphere,
“expresses curiosity”
• Presenting questions
 to the instructors
 to the youths
• Writing down observations to the criteria set or audit form
• The criteria guide the observation and presenting of questions
• Duration 1.5-2h
• Check with the auditing pair/group during the audit:
• what criteria need more information, what has been discussed
with the youths and instructors
• Write down observations during the audit  the report
will be written faster and you remember the justifications for the assessment
better

12. 6. Young people reached by groups or as single persons
6. Young people / groups or persons taking part or using the services of the youth
department (number of youth per year).
This indicator aims to measure the youth that more or less regularly visits the youth
house or takes part in it's activities. The youth have to visit the youth house / activity
5 times are are known to the youth workers.

13. 7. Responded initiatives of young people / responded
youth initiatives / responded young peoples` initiatives
7. Responses to young people's initiatives (number of responses per year)
The aim here to measure the civic activity specifically Ruuti activity.

14. 8. Working hours of volunteers,
young people and adults
8. Hours of the volunteers (number of hours per volunteer)
Working hours of the volunteers that are planned in the weekly schedule
are counted here hour by hour.