SlideShare a Scribd company logo
©2016 Acquia Inc. — Confidential and Proprietary
Click a
‘slot’ to
personalize
2 Select a target
segment
3
Search and find
the perfect digital
experience for
that segment
Your
site
Lift Drives Engagement through Personalization
9
1
2
3
©2016 Acquia Inc. — Confidential and Proprietary
Map known
and
unknown
users
Collect and
Unify
Audience
Profile and
Behavioral
Data
Assign profiles
to segments in
real-time
Analyze data
to discover
customer
insights
Lift – Tackling the User Data Challenge
10
1
2 3
4
©2016 Acquia Inc. — Confidential and Proprietary
Increase customer engagement and the
effectiveness of cross-channel experience
Who is GeekHive?
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Who is GeekHive: The Martech Enablement Company
GeekHive partners with companies who want to fully realize the potential of their marketing technology
investment. We connect people, processes and technology to deliver the right information, at the right time, to
help build brands, market products and services, and assist the sales organization.
We are “The Martech Enablement Company”.
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Who is GeekHive: 4 Dimensions of Martech
Customer
Centricity
Digital Culture Digital Strategy
Organizational
Process
When it comes to Martech Enablement, in order to craft a plan we focus on the follow 4 areas to help establish
your organization’s martech baseline, and serve as the starting point for digital growth.
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Who is GeekHive: 5 Pillars of Technology
Customer
Relationship
Management
Content
Management
System
Marketing
Automation
eCommerce Data Analytics
As a means of sorting through the clutter, we at GeekHive have devised a system for organizing marketing stacks
according to what we’ve named, “The 5 Pillars of Martech.”
Story
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
A story from long ago…
A CFO calls for a meeting
● CMO
● CTO…
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
A $3,000,000 Budget
● CMO gets $2,000,000 for strategy, creative
and content
● CTO gets $1,000,000 for implementation,
software and infrastructure
● Capital Expenditure amortized over 3 years
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Success was qualitative
● We got a new site!
● We elevated the brand!
● Customer got a new fresh experience!
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Then the cloud arrived
● AWS in 2006 and Azure in 2010
● Software as a service
● Scott Brinkers Martech Landscape
○ 150 products in 2011
○ 7,000+ in 2018
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Fast forward . . . .
Again, the CFO calls a meeting.
● No need for CTO budget
● No more CapEx
● Now P&L expensed
● All $3,000,000 goes to CMO
● $1,000,000 per year
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
CFO wants something new
Qualitative is not good enough anymore
● Show me the numbers!
● Marketing’s contribution to revenue
● ROMI (Return on Marketing
Investment)
Money Image
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Plus, Industry pressure!
The CMO must . . .
● Digitally Mature
● Digital Transformation
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
First thing the CMO does…
● PANICS!!!!!!!!!!
● No wonder the CMO is the shortest
tenured role in the C-Suite (42 months)
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
CMO thinks . . . .
“Martech is the answer”
● And they start spending money…
● Millions…
● Billions…
● Over 70% are dissatisfied
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Martech spending is huge
and growing.
● 29% of CMO’s budget in 2018
● Recent survey suggests increasing
to 42% in 2019
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
All this spending has
created new problems
● Siloed systems
● Siloed data & reporting
● Siloed teams
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
CMOs need...
● Connected teams
● Connected processes
● Connected technology
● This is the utopia of Martech
Grandeur
© 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden.
Grandeur Travel is a fictitious
company that sells exclusive guided
travel all around the world.
Martech Stack includes:
» Drupal (CMS)
» Acquia Journey (Orchestration)
» Acquia Lift (Personalization)
» Salesforce (CRM)
» Marketo (MAP)
geekhive.com/journey
geekhive.com/journey
Questions
 Increase Marketing ROI by Connecting People, Process & Technology

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Increase Marketing ROI by Connecting People, Process & Technology

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  • 9. ©2016 Acquia Inc. — Confidential and Proprietary Click a ‘slot’ to personalize 2 Select a target segment 3 Search and find the perfect digital experience for that segment Your site Lift Drives Engagement through Personalization 9 1 2 3
  • 10. ©2016 Acquia Inc. — Confidential and Proprietary Map known and unknown users Collect and Unify Audience Profile and Behavioral Data Assign profiles to segments in real-time Analyze data to discover customer insights Lift – Tackling the User Data Challenge 10 1 2 3 4
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  • 12. ©2016 Acquia Inc. — Confidential and Proprietary Increase customer engagement and the effectiveness of cross-channel experience
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  • 15. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Who is GeekHive: The Martech Enablement Company GeekHive partners with companies who want to fully realize the potential of their marketing technology investment. We connect people, processes and technology to deliver the right information, at the right time, to help build brands, market products and services, and assist the sales organization. We are “The Martech Enablement Company”.
  • 16. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Who is GeekHive: 4 Dimensions of Martech Customer Centricity Digital Culture Digital Strategy Organizational Process When it comes to Martech Enablement, in order to craft a plan we focus on the follow 4 areas to help establish your organization’s martech baseline, and serve as the starting point for digital growth.
  • 17. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Who is GeekHive: 5 Pillars of Technology Customer Relationship Management Content Management System Marketing Automation eCommerce Data Analytics As a means of sorting through the clutter, we at GeekHive have devised a system for organizing marketing stacks according to what we’ve named, “The 5 Pillars of Martech.”
  • 18. Story
  • 19. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. A story from long ago… A CFO calls for a meeting ● CMO ● CTO…
  • 20. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. A $3,000,000 Budget ● CMO gets $2,000,000 for strategy, creative and content ● CTO gets $1,000,000 for implementation, software and infrastructure ● Capital Expenditure amortized over 3 years
  • 21. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Success was qualitative ● We got a new site! ● We elevated the brand! ● Customer got a new fresh experience!
  • 22. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Then the cloud arrived ● AWS in 2006 and Azure in 2010 ● Software as a service ● Scott Brinkers Martech Landscape ○ 150 products in 2011 ○ 7,000+ in 2018
  • 23. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Fast forward . . . . Again, the CFO calls a meeting. ● No need for CTO budget ● No more CapEx ● Now P&L expensed ● All $3,000,000 goes to CMO ● $1,000,000 per year
  • 24. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. CFO wants something new Qualitative is not good enough anymore ● Show me the numbers! ● Marketing’s contribution to revenue ● ROMI (Return on Marketing Investment) Money Image
  • 25. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Plus, Industry pressure! The CMO must . . . ● Digitally Mature ● Digital Transformation
  • 26. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. First thing the CMO does… ● PANICS!!!!!!!!!! ● No wonder the CMO is the shortest tenured role in the C-Suite (42 months)
  • 27. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. CMO thinks . . . . “Martech is the answer” ● And they start spending money… ● Millions… ● Billions… ● Over 70% are dissatisfied
  • 28. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Martech spending is huge and growing. ● 29% of CMO’s budget in 2018 ● Recent survey suggests increasing to 42% in 2019
  • 29. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. All this spending has created new problems ● Siloed systems ● Siloed data & reporting ● Siloed teams
  • 30. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. CMOs need... ● Connected teams ● Connected processes ● Connected technology ● This is the utopia of Martech
  • 32. © 2018 GeekHive All information, content and concepts contained herein are the property of GeekHive. All rights reserved. Any sharing or use of these concepts, ideas, presentations in part or in its entirety are expressly forbidden. Grandeur Travel is a fictitious company that sells exclusive guided travel all around the world. Martech Stack includes: » Drupal (CMS) » Acquia Journey (Orchestration) » Acquia Lift (Personalization) » Salesforce (CRM) » Marketo (MAP) geekhive.com/journey