The document discusses inclusive leadership at Starbucks. It emphasizes that Starbucks embraces diversity and treats all partners with respect and dignity. It defines inclusion as valuing both differences and commonalities among partners. Howard Schultz is quoted as saying "Success is best when it's shared." The document outlines that inclusive leaders value diverse talents and experiences, avoid stereotyping, help partners feel included and perform better, and remain aware of their own biases. It defines key terms like uniqueness, belongingness, and unconscious biases. It also discusses the EACH attributes of empowerment, accountability, courage, and humility that promote inclusion. The document concludes that being more inclusive goes hand in hand with Starbucks' mission of inspiring the human spirit.

1. Inclusive Leadership
At Starbucks
Togetherwe embrace diversity to create a place where
each of us can be ourselves. We always treat each
other with respect and dignity, and we hold each other
to that standard.

2. INCLUSION happens when we
value both the differences and
the commonalities of others.

3. “Success Is Best When It’s Shared.”
-­‐ Howard Schultz
• Anyone can be an inclusive leader, and everyone benefits from inclusion.
• Inclusive leaders value the diverse talents and experiences of others.
• As Inclusive Leaders, we :
• Strive to never stereotype or alienate others.
• Help our Partners feel more included and perform better.
• Remain aware of our own biases and assumptions.
• Take action, and execute the EACH attributes—Empowerment, Accountability, Courage, and
Humility

4. Term Explanation
Uniqueness Standing out from the crowd, while feeling recognized and respected for
what’s distinct about ourselves.
Belongingness Being and feeling accepted as part of the crowd, regardless of our
differences or similarities with others.
Unconscious Biases Attitudes or associations that exist within us beyond our awareness.
Stereotypes Generalizations about people or things that serve as “mental shortcuts”,
causing us to react to people before really getting to know them.
Otherness Feeling different because we have traits or characteristics that make us
distinct from the dominant group.
EACH An acronym used to promoteinclusion within the workplace –
Empowerment, Accountability, Courage, and Humility.
Inclusive Leader Each of us. When we seek to create a culture on inclusion, we create a
work environment that encourages us all to be the best we can be.
Inclusion improves results and leads to better satisfaction.
Some Important Terms

5. 5
Empowerment:
We enable one another to
develop and succeed. When our
partners succeed, so do we.
Accountability:
We demonstrate confidence in
the abilities of both ourselves and
others, and we hold one another
accountable for performance and
results.
Courage:
We put aside our personal
interest to achieve common
goals. We promote Starbucks’
Mission and Values, even when it
involves personal risk-­‐taking.
Humility:
We admit to our mistakes, and
we grow from feedback.
Seeking contributions from
others helps us overcome our
own shortcomings.
1 2
3 4
We
Succeed
When
We
Work
With
EACH Other

6. Being more inclusive goes hand-­‐in-­‐hand with our
Mission of inspiring and nurturing the human spirit.
Everything we stand for, everything we do, is
inspired by our mission as a company.